Mobile GR Commission Meeting

Mobile GR Commission 50 Ottawa Ave. NW Minutes Packet Grand Rapids, MI 49503 October 5, 2023 @ 12:00 PM Mobile GR and Parking Services Conference Room I. Call to Order The meeting was called to order at 12:00 PM by Chairperson Lynee Wells PRESENT: Lunger, Wells, Winn, Haynes, Monoyios, Mathis, Patton, Parkes, Clark, Kampmeier, Rayzel, Nyenhuis, Naramore ABSENT: Robbins (Excused) II. Approval of Minutes Approval of Minutes from September 7, 2023 III. Public Comment on Agenda Items IV. Action Items 1. License Agreement with Talbot Quimby, LLC for property located at 220 Quimby St NE • Josh Naramore summarizes the Talbot Quimby, LLC License Agreement action item. RESULT: APPROVED [UNANIMOUS] YEAS: Lunger, Wells, Winn, Haynes, Monoyios, Mathis, Patton, Parkes, Clark, Kampmeier, Rayzel, Nyenhuis EXCUSED: Drew Robbins 2. License Agreement with 724 Wealthy, LLC for property located at 724 Wealthy St SE · Josh Naramore summarizes the 724 Wealthy, LLC License Agreement action item. Generated 10/25/2023 05:04 PM Mobile GR Commission Meeting Full Page 2 October 5, 2023 RESULT: APPROVED [UNANIMOUS] YEAS: Lunger, Wells, Winn, Haynes, Monoyios, Mathis, Patton, Parkes, Clark, Kampmeier, Rayzel, Nyenhuis EXCUSED: Drew Robbins V. Discussions 1. Social Media Impact • Max Gilles summarizes the Social Media Impact discussion item. • Commissioner Clark asks about negative comments and interactions on the social media channels. Specifically, in regard to the tone used by the channels, especially when coming from a government account. • Gilles responds that while they do exist, data shows that they are a small minority of the total engagement. Gilles says that himself and other city departments work closely with the Office of Communications to make sure the tone remains appropriate and differentiates between department accounts and the City wide account which keeps a more serious and professional approach. Gilles also adds that many time when engaged with, the negative comments become more positive after a short conversation. 2. Micromobility Ridership Summary · Trent Cerra summarizes the Micromobility Ridership Summary discussion item. · Commissioner Clark asks what safety warnings or advice is given when riders start a ride with the app. · Cerra responds that there is a message that shows up when you start a ride. The message shows you the proper rules that need to be followed when using the app and riding the devices. Staff is still focusing on increasing safety messaging outside the app to help increase safe riding behavior. · Commissioner Parkes asks about messaging related to folks who were not properly using the DPZs and leaving scooters or bikes in the sidewalk. · Cerra responds that there is a fine for the bad behavior currently, but staff can certainly make that a priority with messaging also. · Naramore responds that staff have been able to see full data related to scooter and bicycle safety, while there has been crashes related to drinking, overall the data shows that it is much safer to be using the scooters or bicycles than using a vehicle, especially when drinking. Of course, transit is the best option. · Commissioner Monoyios asks what the peak usage time is for the scooters and bikes. Generated 10/25/2023 05:04 PM Mobile GR Commission Meeting Full Page 3 October 5, 2023 · Cerra responds that generally the peak usage time is between 6pm and midnight. · Commissioner Monoyios asks if there is any way the riders can be surveyed. Specifically curious about trip types and how people are using the service. · Cerra responds that lime does have the capability to do a user survey and that is something staff can look into. Cerra also adds that staff will be surveying participants and riders that take part in the Lime Affordability Pass program that is upcoming. 3. The Rapid update on the Transit Master Plan · Commissioner Monoyios summarizes the Rapid update on the Transit Master Plan discussion item. VI. Updates 1. October 2023 Project Updates VII. Public Comment on Other Matters VIII. Adjournment The meeting was closed at 1:05 PM I. GR Agenda Items Generated 10/25/2023 05:04 PM