Transit Commission

AGENDA OF THE TRANSIT COMMISSION WEDNESDAY, OCTOBER 15, 2025, 8:15 AM TRANSIT 901 University Ave A. Roll Call. 1. Members: Roger Kolb, Chair; Randy Scannell, Vice-Chair; Kevin Kuehn, Secretary; Alderman Craig Stevens, Michael Conley-Kuhagen, Terri Refsguard and Dr. Hector Rodriguez. B. Approval of the Agenda. 1. Approval of the agenda for the Wednesday, October 15, 2025, meeting of the Transit Commission. C. Approval of Minutes. 1. Approval of the minutes from the September 17, 2025, meeting. D. Regular Business. 1. Discussion/Action: No Show Policy for GBM On Demand E. Informational. 1. Operational Reports 2. Financial Reports 3. Director's Report 4. Next Transit Commission Meeting: November 19, 2025 at 8:15am. F. Adjournment. 1. Adjournment of the Wednesday, October 15, 2025, meeting of the Transit Commission. 1) ACCESSIBILITY: Any person wishing to attend who requires special accommodation because of a disability, should contact the City Safety Manager at 920-448-3125 at least 48 hours before the scheduled meeting time so that arrangements can be made. Agenda of the Transit Commission October 15, 2025 Page 1  2) QUORUM: Please take notice that a majority or quorum of the Common Council will attend this Transit Commission meeting and will constitute a meeting of the Common Council for purposes of discussion and information gathering relative to this agenda. 3) REPRESENTATION: The party requesting the communication, or their representative, should be present at this meeting. Agenda of the Transit Commission October 15, 2025 Page 2  Report to the Transit Commission of the City of Green Bay MEETING DATE PREPARED BY October 15, 2025 AGENDA ITEM # C.1 Approval of the minutes from the September 17, 2025, meeting. BACKGROUND Minutes from the meeting held on September 17, 2025. RECOMMENDATION Staff recommends approval of the minutes from the September 17, 2025, meeting. FISCAL IMPACT ATTACHMENTS 1. Transit Commission 9-17-2025 901 University Avenue, Green Bay, Wisconsin 54302 greenbaymetro.org  MINUTES OF THE TRANSIT COMMISSION WEDNESDAY, SEPTEMBER 17, 2025, 8:15 AM TRANSIT 901 University Ave A. ROLL CALL. 1. Members: Roger Kolb, Chair; Randy Scannell, Vice-Chair; Kevin Kuehn, Secretary; Alderman Craig Stevens, Michael Conley-Kuhagen, Terri Refsguard and Dr. Hector Rodriguez. Present: Roger Kolb, Randy Scannell, Michael Conley-Kuhagen, Alderman Craig Stevens, Terri Resguard, and Dr. Hector Rodriguez Excused: Kevin Kuehn Chair Roger Kolb called the meeting to order at 8:15 a.m. B. APPROVAL OF THE AGENDA. 1. Approval of the agenda for the Wednesday, September 17, 2025, meeting of the Transit Commission. Moved by Randy Scannell, seconded by Michael Conley-Kuhagen to approve the September 17, 2025, agenda. Motion carried. Yes – Roger Kolb, Terri Refsguard, Hector Rodriguez, and Alderman Craig Stevens No – None, Abstain - None C. APPROVAL OF MINUTES. 1. Approval of the minutes from the August 20, 2025, meeting. Moved by Randy Scannell, seconded by Michael Conley-Kuhagen to approve the August 20, 2025, minutes. Motion carried. Yes – Roger Kolb, Terri Refsguard, Hector Rodriguez, and Alderman Craig Stevens No – None, Abstain — None  D. REGULAR BUSINESS. 1. Discussion/Action: Purchase of (2) 35' Battery Electric Low Floor Buses Director Kiewiz shared that Green Bay Metro has several projects that need to be done by this year. Last fall, Green Bay Metro was awarded the Low-No emissions grant through the federal government. By January 2027 we will have a total of 6 electric buses. With our current BEB, we are seeing 42% battery life left after being in service for the day. We do expect this number to decline for the winter. This amount also includes the infrastructure and training with the two (2) BEB. Training sessions have been conducted with the fire department and and additional training will be provided to our staff. We have also brought in a consultant for the analytical portion. No further discussion was had. Moved by Alderman Craig Stevenson, seconded by Randy Scannell, to approve the Purchase of (2) Battery Electric Low Floor Buses, with a cost not to exceed $3,700,000. Motion carried. Yes - Roger Kolb, Hector Rodriquez, and Terri Refsguard No- None, Abstain - None 2. Discussion/Action: Purchase of an Industrial Rider Floor Scrubber Director Kiewiz shared that Green Bay Metro is currently looking to replace our Tennant floor scrubber. The bid summary is attached, and the purchasing department is working with the lowest bidder currently to have a demo done to ensure performance. No further discussion was held. Moved by Randy Scannell, seconded by Terri Refsguard, to approve the Purchase of an Industrial Rider Floor Scrubber, with a cost not to exceed $75,000. Motion carried. Yes - Roger Kolb, Hector Rodriquez, Michael Conley-Kuhagen, and Alderman Craig Stevenson No — None, Abstain — None 3. Discussion/Action: Reclass the Operations Assistant Position to a full-time position from a temp position Director Kiewiz shared that the Operations Assistant Position is a limited-term position and has been open since the end of April. We wanted to wait till the budget to see numbers and how it would best serve operations. This position helps a lot with training, coverage in all areas of operations, advertising, and detours. This position is in our 2026 budget for next year.  No further discussion was had. Moved by Alderman Craig Stevenson, seconded by Terri Refsguard, to approve the Reclass of the Operations Assistant Position to a full-time position from a temp position. Motion carried. Yes — Roger Kolb, Hector Rodriquez, Michael Conley-Kuhagen, and Randy Scannell. No — None, Abstain — None 4. Discussion/Action: Purchase of Upgraded Live Video Surveillance Director Kiewiz stated we are seeking approval to update our live video surveillance on the buses. Seon is no longer able to support the camera system we have, provide hard drives, or replacement parts. Our 2015 and newer buses have TSI, and we have not had any issues. This records audio and video, which is used for safety and training purposes. Commissioner Refsguard asked how long Seon had been on the buses. P. Kiewiz stated since 2009. No further discussion was had. Moved by Alderman Craig Stevenson, seconded by Randy Scannell, to approve the Purchase of Upgraded Live Video Surveillance, with a cost not to exceed $180,000. Motion carried. Yes - Roger Kolb, Hector Rodriquez, Michael Conley-Kuhagen, and Terri Refsguard No — None, Abstain — None 5. Discussion/Action: Purchase of Security Barriers /Planters Director Kiewiz shared that Green Bay Metro is fortunate enough to be able to stay up with safety and security. TSA came to evaluate our facility earlier this year and was recommended to place some type of security barriers on the transit way. Discussions are being held with the Fire Chief to get his knowledge and expertise. A great example is how Lambeau has barriers set-up around their facility. Approximately $65,000 will go towards this project, and we're working to ensure we have the right weight and measurements. There is a variety of columns and planters to choose from. Green Bay Metro also wants to make sure we provide curb appeal as well while still serving its purpose. No further discussion was had. Moved by Alderman Craig Stevenson, seconded by Randy Scannel, to approve the Purchase of Security Barriers/Planters with a cost not to exceed $65,000. Motion carried. Yes - Roger Kolb, Hector Rodriquez, Michael Conley-Kuhagen, and Terri Refsguard No — None, Abstain — None  E. INFORMATIONAL. 1. Operational Reports Continue to have reporting concerns with the fare system. No other concerns at this time. 2. Financial Reports Nothing of concern, below budget. The FTA will be closing for the end of their year soon. 3. Director's Report Director Kiewiz shared that Brown County Planning, our MPO and Green Bay Metro staff have been working with 1000 friends on conducting a 10-week transportation academy. Learning about local transportation policy, plans, processes, advocacy, and collaborating with local experts. Green Bay Metro will be presenting at one of the upcoming meetings. P. Kiewiz stated that transit has submitted their budget and is not anticipating any changes to transit. No further discussion was held. 4. Next Transit Commission Meeting: October 15, 2025 at 8:15am. Motion by Randy Scannell, seconded by Michael Conley-Kuhagen, to adjourn at 8:46 a.m. Motion carried. Yes – Roger Kolb, Hector Rodriguez, Terri Refsguard and Alderman Craig Stevens No – None. Abstain — None F. ADJOURNMENT. 1. Adjournment of the Wednesday, September 17, 2025, meeting of the Transit Commission.  Report to the Transit Commission of the City of Green Bay MEETING DATE PREPARED BY October 15, 2025 AGENDA ITEM # D.1 Discussion/Action: No Show Policy for GBM On Demand BACKGROUND GBM On Demand has been very successful. The number of rides has greatly increased. With this increase, the wait time has also increased. Staff continuously works with Via to ensure a successful service. However, one item that staff have seen go up that staff does not want to see increase is the number of no-show rides. These rides increase operational costs, waste taxpayers’ funds and cause an inconvenience to passengers who are riding the van or who wanted to but were unable to book a trip during the time of the no-show. Therefore, the staff worked to create a no-show policy. RECOMMENDATION Staff recommends the approval of a No Show Policy as present for GBM On Demand. FISCAL IMPACT ATTACHMENTS 1. GBM On Demand Cancelation DRAFT 901 University Avenue, Green Bay, Wisconsin 54302 greenbaymetro.org GBM On Demand Cancelation/No Show Policy ____________ November XX, 2025 No-shows increase GBM On-Demand’s operational costs, wastes taxpayers’ funds and cause inconvenience to passengers who are riding the van or who wanted to but were unable to book a trip during the time of the no-show. An unchecked pattern of no-shows encourages waste and mistreatment of the service and passengers. Therefore, it is important to identify those passengers who have developed a pattern and practice of accumulating no-shows, based on their frequency of use. All suspension periods will begin on a Monday. The length of a passenger’s suspension will adhere to the progressive corrective action plan described as followed: One No-Show within 30 Day period: Text/Account/Email Warning Two No-Shows within 30 Day period: 2nd Text/Account/Email Warning Three No-Shows within 30 Day period: 7 day suspension GBM On Demand will retain records on passenger compliance regarding this policy. An Email Warning of this policy will be issued upon the first violation. Further violation of this policy will result in suspension per the above schedule. If a passenger no-shows because of circumstances beyond their control, they are to call GBM On Demand at: (920) -448-3185 and explain the circumstance for the infraction. No shows must be disputed within seven (7) days after the infraction occurred. At this time, the passenger can request the removal of the no show. Any no-show that is found to be in error will be removed from the client’s account.  Report to the Transit Commission of the City of Green Bay MEETING DATE PREPARED BY October 15, 2025 Patricia Kiewiz, Transit Director AGENDA ITEM # E.1 Operational Reports BACKGROUND Green Bay Metro's staff will present the Commission with the monthly operational reports. RECOMMENDATION No action is necessary. FISCAL IMPACT ATTACHMENTS 1. 08.Aug 2025 Ridership 901 University Avenue, Green Bay, Wisconsin 54302 greenbaymetro.org  Aug Fixed Route Ridership Microtransit On Demand Ridership MONTHLY YTD FIXED MONTHLY ON YTD ON ADULT STUDENT *REDUCED *FREE FIXED ADULT STUDENT *REDUCED *FREE ROUTE DEMAND DEMAND ROUTE August 2024 26,350 8,773 9,028 14,013 58,164 523,495 August 2024 4,646 460 410 56 5,572 46,815 August 2025 23,964 5,811 8,196 17,213 55,184 504,153 August 2025 3,879 1,089 668 149 5,785 48,200 Difference (2,386) (2,962) (832) 3,200 (2,980) (19,342) (767) 629 258 93 213 1,385 -9% -34% -9% 23% -5% -3.7% -17% 137% 63% 166% 4% 3.0% YTD PASSENGERS Free,,,18% 19% 552,353 Free Free Free Free ,, 17% 19% 22% 21% Free Free ,13,155 , 28%21% Free , 28%13,151 Adult, 34% Adult, Adult, 37%42% Reduced Reduced , , 11% 17,362 11% Adult, Adult, 38% 38% Reduced Reduced ,, 11% 12% Adult,Adult, 29,733 46% 42% 27,843 8,177 Student, 13% 8,050 Adult, 50% Adult, 30,267 46% *Reduced fare program is for Student, 11% 6,900 individuals who are age 65 and older, Reduced , 11% Student, 28% 19,964 Student, Student, Student, 28% 18% Student,34% 32% Student, 27% Medicare recipients, and individuals Reduced , 15% Student, 31% Reduced , 15% 9,012 with qualifying disabilities. Reduced , 11% Reduced , 15% 8,864 *Free is comprised of game day, children 4 & under, promos, etc. Paratransit Ridership *AGENCY TOTAL Paratransit Ridership BASE TRIPS YTD TRIPS TRIPS August 2024 351 784 1,135 9,349 August 2025 386 645 1,031 8,540 784 645 Difference 35 (139) (104) (809) 10.0% -17.7% -9.2% -8.7% *Agency Fare includes base fare plus additional 351 386 cost for expenses that is permitted by 49 CRF 37.131 to social service agencies and other August 2024 August 2025 organizations for agency trips (i.e., trips BASE TRIPS *AGENCY TRIPS guaranteed to the organization). On Time Performance: 96.9% Completed Trips: 1012 Completed On Time Trips: 980 Completed Late Trips - 0-6 mins 40 Completed Late Trips - 6-30 mins 11 Completed Late Trips > 30 mins 1 Late Cancellations and No Show Trips 26 Fixed Route Mobility Devices Boarded Fixed Route Bikes Loaded 464 1005 462 956 August 2025 August 2024 August 2025 August 2024 49 CRF 37.131 - Service Criteria for Complementary paratransit ( c) (4) The entity may charge a fare higher than otherwise permitted by this parapraph to a social service agency or other organization for agency trips (i.e., trips guaranteed to the organization).  Report to the Transit Commission of the City of Green Bay MEETING DATE PREPARED BY October 15, 2025 Patricia Kiewiz, Transit Director AGENDA ITEM # E.2 Financial Reports BACKGROUND Director Kiewiz will provide an update on Metro's finances through August 2025. RECOMMENDATION No action is necessary. FISCAL IMPACT ATTACHMENTS 1. 08.Aug - Financials 901 University Avenue, Green Bay, Wisconsin 54302 greenbaymetro.org  Green Bay Metro Transit Commission Financial Report August 2025 EXPENSES % OF ACCOUNT DESCRIPTION 2025 Jan-Aug 2024 Jan-Aug +/- % 2025 BUDGET BUDGET Wages & Salaries 1,697,117.65 1,622,566.99 74,551 4.6% 2,765,438 61.4% Fringe Benefits 809,109.46 727,307.93 81,802 11.2% 1,830,692 44.2% Other Employment Expenses 37,289.30 30,391.18 6,898 22.7% 68,932 54.1% Contract Services 144,646.32 155,571.27 (10,925) -7.0% 424,140 34.1% Materials & Supplies 267,210.20 296,916.91 (29,707) -10.0% 643,436 41.5% Building & Equip Maintenance 138,761.48 246,271.00 (107,510) -43.7% 234,100 59.3% Utilities 93,221.23 111,051.02 (17,830) -16.1% 235,106 39.7% Insurance 133,524.71 130,736.00 2,789 2.1% 158,827 84.1% Miscellaneous 162.00 137.20 25 18.1% 250 64.8% Paratransit Services 294,748.50 275,435.52 19,313 7.0% 1,072,447 27.5% Microtransit Services 1,179,957.00 1,068,420.48 111,537 10.4% 2,170,063 54.4% Subrecipient Expenses - - - 0.0% - 0.0% TOTAL 4,795,747.85 4,664,805.50 130,942 2.8% 9,603,432 49.9% ORIGINAL BUDGET REVENUES % OF ACCOUNT DESCRIPTION 2025 Jan-Aug 2024 Jan-Aug +/- % 2025 BUDGET BUDGET Federal Operating Asst - - - 0.0% 2,833,013 0.0% State Operating Asst 2,230,617.00 673,185.00 1,557,432 231.4% 2,833,013 78.7% Other Local Municipalities 458,673.59 379,081.63 79,592 21.0% 665,249 68.9% Green Bay 866,666.64 866,666.64 - 0.0% 1,934,650 44.8% Farebox Revenue-Fixed Route 325,292.54 307,921.47 17,371 5.6% 710,000 45.8% Farebox Revenue-Paratransit 127,707.50 129,649.00 (1,942) -1.5% 269,500 47.4% Farebox Revenue-Microtransit 19,486.00 13,244.00 6,242 47.1% - 0.0% College Program Fares 7,672.00 4,641.00 3,031 65.3% - 0.0% TMI Refund 9,548.00 9,454.00 94 1% - 0.0% Non-Transportation Revenue 121,391.97 37,126.84 84,265 227.0% 9,100 1334.0% State Fuel Refund 8,043.28 11,236.76 (3,193) -28.4% - 0.0% Advertising 59,977.61 53,530.32 6,447 12.0% 110,000 54.5% Intercity Bus Commissions 4,000.00 4,000.00 - 0.0% 6,000 66.7% Partnership Contributions 103,319.15 103,901.00 (582) -0.6% 232,908 44.4% TOTAL 4,342,395.28 2,593,637.66 1,748,758 67.4% 9,603,432 45.2% KEY PERFORMANCE INDICATORS (KPI) Operating Days 205 207 (2.0) -1.0% 307 Revenue Miles 428,247 434,359 (6,112) -1.4% 672,554 Revenue Hours 29,092 29,589 (497) -1.7% 45,552 Unlinked Passenger Trips 504,153 523,495 (19,342) -3.7% 934,849 Revenue / Cost 90.5% 55.6% 100% Farebox Revenue / Mile 0.76 0.71 0.05 7.1% 1.06 Farebox Revenue / Pass Trip 0.65 0.59 0.06 9.7% 0.76 Farebox Revenue / Hour 11.18 10.41 0.77 7.4% 15.59 Passenger / Mile 1.18 1.21 (0.03) -2.3% 1.39 Cost / Mile 7.75 7.65 0.11 1.4% 9.46 Cost / Passenger Trip 6.59 6.34 0.24 3.8% 6.80 *Insurance is [NET] TMI August = 66.7% **Diesel fuel is included in materials and supplies subtotal. 2025  Report to the Transit Commission of the City of Green Bay MEETING DATE PREPARED BY October 15, 2025 Patricia Kiewiz, Transit Director AGENDA ITEM # E.3 Director's Report BACKGROUND Director Kiewiz will provide the Commission with an update on Green Bay Metro. RECOMMENDATION No action is necessary. FISCAL IMPACT ATTACHMENTS None 901 University Avenue, Green Bay, Wisconsin 54302 greenbaymetro.org