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Budget and Finance Commitee

Regular Meeting

Los Angeles, CA · August 22, 2022

AgendaMinutes

Minutes

JOURNAL – BUDGET AND FINANCE COMMITTEE Monday, August 22, 2022 ROOM 1010, CITY HALL - 2:00 PM 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER PAUL KREKORIAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER KEVIN DE LEÓN COUNCILMEMBER MONICA RODRIGUEZ COUNCILMEMBER CURREN D. PRICE, JR. (Andrew Suh - Legislative Assistant - (213) 978-1072 or andrew.suh@lacity.org) Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting will take all public comment by teleconference. The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public should try one of the other channels. Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252 and use Meeting ID No. 160 655 3266 and then press #. Press # again when prompted for participant ID. Once admitted into the meeting, press *9 to request to speak. Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay Services for the hearing impaired, please see the information located at the end of this agenda. Submit written comment at LACouncilComment.com Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above. Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or ethics.commission@lacity.org. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 22-0725 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Minoosh Maalizadeh v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 19STCV34474. (This matter arises from a trip and fall that occurred on August 11, 2018 near 16661 Ventura Boulevard.) (2) 22-0724 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Sonia Holguin v. City of Los Angeles, Los Angeles Superior Court Case No. BC685997. (This matter arises from allegations the City violated the Fair Employment and Housing Act statutes involving an employee at the Finance department.) (3) 22-0723 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Matthew Reyna, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 19STCV03140. (This matter arises from a traffic collision that occurred on September 17, 2017 on Route 60 near 7th Avenue.) (4) 22-0720 CD 8 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled ABY Holdings, LLC, et al. v. Ctiy of Los Angeles, Los Angeles Superior Court Case No. 20STCP03572. (5) 22-0546 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Salvador Duenas v. City of Los Angeles, et al., United States District Case No. CV18-08079-CJC (ADSx). (This matter arises from an incident involving members of the Los Angeles Police Department on November 19, 2017, in Pacoima, California.) (6) 22-0409 CONTINUED FROM JUNE 27, 2022 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled City of Los Angeles v. Lance Jay Robbins Paloma Partnership, Los Angeles Superior Court Case No. 19STCV18917. (This legal action arises from a suit to collect transient occupancy taxes.) (7) 22-0819 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Randall Stewart v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV10900. (This matter arises from an incident involving members of the Los Angeles Police Department on May 30, 2020 in Los Angeles, California.) (8) 22-0821 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Miranda Banks v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV09123. (This matter arises from an incident that occurred on July 29, 2020, at or near Commonwealth Canyon Drive in Griffith Park.) (9) 22-0820 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Nathan Bliss v. City of Los Angeles, Los Angeles Superior Court Case No. 19STCV07108. (This matter arises from an e-scooter accident that occurred on September 28, 2018 on Wilshire Boulevard near Whittier Drive, in the City of Los Angeles.) (10) 22-0814 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Christopher Bergeris v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 20STCV03526. (This matter arises from a pedestrian vs. automobile accident at 6th Street and Grand View Street, in Los Angeles.) (11) 22-0767 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Emily Perez, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV03492. (The City Attorney’s Office wishes to meet in closed session to discuss the retention of outside counsel for this case.) (12) 22-0338 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Akamai Technologies, Inc. (This case arises from a business tax assessment.) (13) 22-0337 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Melrose Facility Management LLC. (This case arises from a business tax assessment.) (14) 22-0330 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Talking Monkey, Inc.. (This case arises from a business tax assessment.) (15) 22-0329 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Infosys Limited. (This pending litigation arises from a claim for the refund of business taxes paid.) (16) 21-0600-S116 City Attorney report relative to the Citywide Outside Counsel Expenditures Report for Fiscal Year 2022, as of March 31, 2022. Fiscal Impact Statement: No Community Impact Statement: None submitted NOTED and FILED City Attorney report dated June 24, 2022 – (5) Yes (17) 22-0600-S91 City Administrative Officer report relative to the 2022-23 appropriations limit. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated June 30, 2022 – (5) Yes (18) 22-0756 City Administrative Officer, Los Angeles Homeless Services Authority and Housing Authority of the City of Los Angeles reports relative to a proposed plan to close down and demobilize the City’s Project Roomkey Program; and emergency housing vouchers. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted CONCURRED with the actions of the August 11, 2022, Homelessness and Poverty Committee meeting – (5) Yes (19) 15-0150 City Administrative Officer report relative to an amendment to a Contract with American Express Travel Related Services Company, Inc., for American Express credit card acceptance for City services, taxes, and fees. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated June 24, 2022 – (5) Yes (20) 22-0940 City Administrative Officer report relative to arbitrage calculation services consultants for the City’s various debt financing programs. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE - OCTOBER 11, 2022 (LAST DAY FOR COUNCIL ACTION - OCTOBER 11, 2022) APPROVED City Administrative Officer report dated August 12, 2022 – (5) Yes (21) 22-0913 City Administrative Officer and City Attorney reports and Ordinance relative to the issuance of sale general obligation bonds, Series 2022- A, for Proposition HHH projects. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated August 16, 2022 and ORDINANCE dated August 9, 2022 – (5) Yes (22) 14-1510-S13 Seismic Governance Committee report relative to proposed staffing and salary appropriations for Fiscal Year 2022-23 in connection with the Sixth Street Viaduct Replacement Project. (Heard by the Personnel, Audits, and Animal Welfare Committee) Fiscal Impact Statement: Yes Community Impact Statement: None submitted. CONCURRED with the actions of the August 3, 2022, Personnel, Audits, and Animal Welfare Committee meeting – (5) Yes (23) 22-0708 CD 14 Board of Public Works report relative to maintenance costs for the Sixth Street Viaduct Bridge. Fiscal Impact Statement: No Community Impact Statement: None submitted CONCURRED with the actions of the July 27, 2022, Public Works Committee meeting, AS AMENDED – (5) Yes; Amendment attached to the Council file. (24) 22-0621 CD 13 Department of Building and Safety report relative to a request for approval of refund for claim number 154298, from West Temple, LLC, for the project located at 2812 West Temple Street, Los Angeles, California 90026. Fiscal Impact Statement: No Community Impact Statement: None submitted APPROVED Department of Building and Safety report dated September 29, 2021 – (5) Yes (25) 22-0408 Motion (Lee – Rodriguez) relative to the below market sale of one 1996 Lime Seagrave Triple Engine to El Camino College’s Fire Academy. Community Impact Statement: None submitted APPROVED Motion (Lee – Rodriguez) – (5) Yes If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000). Telecommunication Relay Services Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer-to-peer and third-party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website.

Agenda

BUDGET AND FINANCE COMMITTEE Monday, August 22, 2022 ROOM 1010, CITY HALL - 2:00 PM 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER PAUL KREKORIAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER KEVIN DE LEÓN COUNCILMEMBER MONICA RODRIGUEZ COUNCILMEMBER CURREN D. PRICE, JR. (Andrew Suh - Legislative Assistant - (213) 978-1072 or andrew.suh@lacity.org) Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting will take all public comment by teleconference. The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public should try one of the other channels. Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252 and use Meeting ID No. 160 655 3266 and then press #. Press # again when prompted for participant ID. Once admitted into the meeting, press *9 to request to speak. Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay Services for the hearing impaired, please see the information located at the end of this agenda. Submit written comment at LACouncilComment.com Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above. Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or ethics.commission@lacity.org. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 22-0725 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Minoosh Maalizadeh v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 19STCV34474. (This matter arises from a trip and fall that occurred on August 11, 2018 near 16661 Ventura Boulevard.) (2) 22-0724 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Sonia Holguin v. City of Los Angeles, Los Angeles Superior Court Case No. BC685997. (This matter arises from allegations the City violated the Fair Employment and Housing Act statutes involving an employee at the Finance department.) (3) 22-0723 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Matthew Reyna, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 19STCV03140. (This matter arises from a traffic collision that occurred on September 17, 2017 on Route 60 near 7th Avenue.) (4) 22-0720 CD 8 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled ABY Holdings, LLC, et al. v. Ctiy of Los Angeles, Los Angeles Superior Court Case No. 20STCP03572. (5) 22-0546 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Salvador Duenas v. City of Los Angeles, et al., United States District Case No. CV18-08079-CJC (ADSx). (This matter arises from an incident involving members of the Los Angeles Police Department on November 19, 2017, in Pacoima, California.) (6) 22-0409 CONTINUED FROM JUNE 27, 2022 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled City of Los Angeles v. Lance Jay Robbins Paloma Partnership, Los Angeles Superior Court Case No. 19STCV18917. (This legal action arises from a suit to collect transient occupancy taxes.) (7) 22-0819 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Randall Stewart v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV10900. (This matter arises from an incident involving members of the Los Angeles Police Department on May 30, 2020 in Los Angeles, California.) (8) 22-0821 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Miranda Banks v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV09123. (This matter arises from an incident that occurred on July 29, 2020, at or near Commonwealth Canyon Drive in Griffith Park.) (9) 22-0820 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Nathan Bliss v. City of Los Angeles, Los Angeles Superior Court Case No. 19STCV07108. (This matter arises from an e-scooter accident that occurred on September 28, 2018 on Wilshire Boulevard near Whittier Drive, in the City of Los Angeles.) (10) 22-0814 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Christopher Bergeris v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 20STCV03526. (This matter arises from a pedestrian vs. automobile accident at 6th Street and Grand View Street, in Los Angeles.) (11) 22-0767 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Emily Perez, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV03492. (The City Attorney’s Office wishes to meet in closed session to discuss the retention of outside counsel for this case.) (12) 22-0338 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Akamai Technologies, Inc. (This case arises from a business tax assessment.) (13) 22-0337 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Melrose Facility Management LLC. (This case arises from a business tax assessment.) (14) 22-0330 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Talking Monkey, Inc.. (This case arises from a business tax assessment.) (15) 22-0329 The Committee may recess to Closed Session, pursuant to Government Code Section 54956.9(d)(2), to confer with its legal counsel relative to the case entitled Infosys Limited. (This pending litigation arises from a claim for the refund of business taxes paid.) (16) 21-0600-S116 City Attorney report relative to the Citywide Outside Counsel Expenditures Report for Fiscal Year 2022, as of March 31, 2022. Fiscal Impact Statement: No Community Impact Statement: None submitted (17) 22-0600-S91 City Administrative Officer report relative to the 2022-23 appropriations limit. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (18) 22-0756 City Administrative Officer, Los Angeles Homeless Services Authority and Housing Authority of the City of Los Angeles reports relative to a proposed plan to close down and demobilize the City’s Project Roomkey Program; and emergency housing vouchers. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (19) 15-0150 City Administrative Officer report relative to an amendment to a Contract with American Express Travel Related Services Company, Inc., for American Express credit card acceptance for City services, taxes, and fees. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (20) 22-0940 City Administrative Officer report relative to arbitrage calculation services consultants for the City’s various debt financing programs. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE - OCTOBER 11, 2022 (LAST DAY FOR COUNCIL ACTION - OCTOBER 11, 2022) (21) 22-0913 City Administrative Officer and City Attorney reports and Ordinance relative to the issuance of sale general obligation bonds, Series 2022- A, for Proposition HHH projects. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes Community Impact Statement: None submitted (22) 14-1510-S13 Seismic Governance Committee report relative to proposed staffing and salary appropriations for Fiscal Year 2022-23 in connection with the Sixth Street Viaduct Replacement Project. (Heard by the Personnel, Audits, and Animal Welfare Committee) Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (23) 22-0708 CD 14 Board of Public Works report relative to maintenance costs for the Sixth Street Viaduct Bridge. Fiscal Impact Statement: No Community Impact Statement: None submitted (24) 22-0621 CD 13 Department of Building and Safety report relative to a request for approval of refund for claim number 154298, from West Temple, LLC, for the project located at 2812 West Temple Street, Los Angeles, California 90026. Fiscal Impact Statement: No Community Impact Statement: None submitted (25) 22-0408 Motion (Lee – Rodriguez) relative to the below market sale of one 1996 Lime Seagrave Triple Engine to El Camino College’s Fire Academy. Community Impact Statement: None submitted If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000). Telecommunication Relay Services Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer-to-peer and third-party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website.