Budget, Finance and Innovation Committee
Regular MeetingLos Angeles, CA · October 9, 2024
Minutes
Please Note Public Comment Will Be Taken InPerson Only.
JOURNAL – BUDGET, FINANCE AND INNOVATION COMMITTEE
WEDNESDAY, OCTOBER 9, 2024 2:30 PM
JOHN FERRARO COUNCIL CHAMBER
ROOM , CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER BOB BLUMENFIELD, CHAIR
COUNCILMEMBER MONICA RODRIGUEZ
COUNCILMEMBER TIM MCOSKER
COUNCILMEMBER KATY YAROSLAVSKY
COUNCILMEMBER TRACI PARK
(Luigi Verano Legislative Assistant (213) 9781082 or juan.l.verano@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 171434S6
City Administrative Officer and Board of Fire Commissioners reports
relative to the 2022 Staffing for Adequate Fire Emergency Response
(SAFER) grant award.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
ITEM(S)
(1) 171434S6
City Administrative Officer and Board of Fire Commissioners reports
relative to the 2022 Staffing for Adequate Fire Emergency Response
(SAFER) grant award.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(Personnel, Audits and Hiring Committee approved this item on
October 1, 2024 and Public Safety Committee approved this item
on September 24, 2024.)
CONCURRED with the October 1, 2024 action of the Personnel, Audits and Hiring
Committee and September 24, 2024 action of the Public Safety Committee –
(5) Yes
(2) 240600S37
City Administrative Officer report relative to 202425 budgetary concerns
and initial recommendations to restore the Reserve Fund.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated September 27, 2024 – (5) Yes
(3) 240975
City Administrative Officer report, Communication from the Mayor and
Resolutions relative to the Urban Areas Security Initiative Grant for Fiscal
Year 2024.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(Public Safety Committee approved this item on September 24,
2024.)
CONCURRED with theSeptember 24, 2024 action of the Public Safety Committee –
(5) Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(Public Safety Committee approved this item on September 24,
2024.)
CONCURRED with theSeptember 24, 2024 action of the Public Safety Committee –
(5) Yes
(4) 241104
Board of Police Commissioners report relative to the payment of a reward
in the amount of $25,000 for information leading to the arrest and
conviction of a suspect for felony hit and run. (DR No. 191118608).
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(Public Safety Committee approved this item on September 24,
2024.)
CONCURRED with the September 24, 2024 action of the Public Safety Committee –
(5) Yes
(5) 240458
Office of Finance reports relative to the April, May, June and July 2024
Investment Reports.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
NOTED AND FILED the Office of Finance reports dated June 6, 2024, June 26, 2024
(two reports, May and June) and August 29, 2024 – (5) Yes
(6) 241117
Collections Board of Review report relative to delinquent accounts
receivables submitted by the Los Angeles Housing Department and the
Board of Police Commissioners.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Collections Board of Review report dated September 17, 2024 – (5) Yes
Collections Board of Review report relative to delinquent accounts
receivables submitted by the Los Angeles Housing Department and the
Board of Police Commissioners.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Collections Board of Review report dated September 17, 2024 – (5) Yes
(7) 241176
Motion (Lee – Blumenfield) relative to transferring $3,000,000 from the
Unappropriated Balance Fund, Mutual Aid Account and $4,000,000 from
the Constant Staffing Overtime Account, for a total of $7,000,000, to the
Los Angeles Fire Department’s Sworn Overtime Account to cover
projected funding needs.
Community Impact Statement: None submitted
APPROVED Motion (Lee – Blumenfield) – (5) Yes
(8) 241163
City Attorney report relative to a proposed Legal Services Agreement with
Hueston Hennigan LLP, to provide investigative and legal services related
to the City Attorney's Office compliance issues.
The Committee may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(2), to discuss the need to
retain outside legal services related to the City Attorney's Office
compliance issues.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
The Council may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(2), to discuss the need to
retain outside legal services related to the City Attorney's Office
compliance issues.
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
(9) 241188
City Attorney report relative to a proposed Legal Services Agreement with
Burke, Williams and Sorensen, LLP to provide legal services related to the
case entitled Judy Griffin v. City of Los Angeles.
The Committee may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(1), to discuss the need for
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
(9) 241188
City Attorney report relative to a proposed Legal Services Agreement with
Burke, Williams and Sorensen, LLP to provide legal services related to the
case entitled Judy Griffin v. City of Los Angeles.
The Committee may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(1), to discuss the need for
outside counsel to assist with the case entitled Judy Griffin et al. v.
City of Los Angeles, United States District Court Case No. 24cv
06312, and related litigation.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
The Council may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(1), to discuss the need for
outside counsel to assist with the case entitled Judy Griffin et al. v.
City of Los Angeles, United States District Court Case No. 24cv
06312, and related litigation.
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
(10) 240546
The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled WagnerHollier v. City of Los Angeles, Los Angeles
Superior Court Case No. 23STCP02601. (This matter arises from an
alleged failure by several offices and departments in the City to timely
produce documents in response to eleven, multipart requests for records
under the California Public Records Act.)
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
(11) 240644
CD 10 The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled West 43rd Place, LLC v. City of Los Angeles, et al., Los
Angeles Superior Court Case No. 20STCV23614. (This case involves the
cutting of a gas line that served the plaintiff’s commercial property.)
Budget, Finance and Innovation Committee considered this matter in Closed Session
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
(11) 240644
CD 10 The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled West 43rd Place, LLC v. City of Los Angeles, et al., Los
Angeles Superior Court Case No. 20STCV23614. (This case involves the
cutting of a gas line that served the plaintiff’s commercial property.)
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
(12) 240212
The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled Bird Global, Inc., et al. v. City of Los Angeles, et al., United
States Bankruptcy Court Southern District of Florida Miami Division Case
No. 2320514CLC. (This matter arises from the bankruptcy of a dockless
scooter company and the liabilities associated with operation of the
scooters on City of Los Angeles streets.)
Budget, Finance and Innovation Committee considered this matter in Closed Session
on October 9, 2024.
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781064. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781064. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
Please Note Public Comment Will Be Taken InPerson Only.
REVISED – BUDGET, FINANCE AND INNOVATION COMMITTEE
WEDNESDAY, OCTOBER 9, 2024 2:30 PM
JOHN FERRARO COUNCIL CHAMBER
ROOM 340, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
*REVISED TO ADD ITEM NO. 12 – COUNCIL FILE NO. 240212
MEMBERS: COUNCILMEMBER BOB BLUMENFIELD, CHAIR
COUNCILMEMBER MONICA RODRIGUEZ
COUNCILMEMBER TIM McOSKER
COUNCILMEMBER KATY YAROSLAVSKY
COUNCILMEMBER TRACI PARK
(Luigi Verano Legislative Assistant (213) 9781082 or juan.l.verano@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 171434S6
City Administrative Officer and Board of Fire Commissioners reports
relative to the 2022 Staffing for Adequate Fire Emergency Response
(SAFER) grant award.
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 171434S6
City Administrative Officer and Board of Fire Commissioners reports
relative to the 2022 Staffing for Adequate Fire Emergency Response
(SAFER) grant award.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(Personnel, Audits and Hiring Committee approved this item on
October 1, 2024 and Public Safety Committee approved this item
on September 24, 2024.)
(2) 240600S37
City Administrative Officer report relative to 202425 budgetary concerns
and initial recommendations to restore the Reserve Fund.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(3) 240975
City Administrative Officer report, Communication from the Mayor and
Resolutions relative to the Urban Areas Security Initiative Grant for Fiscal
Year 2024.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(Public Safety Committee approved this item on September 24,
2024.)
(4) 241104
Board of Police Commissioners report relative to the payment of a reward
in the amount of $25,000 for information leading to the arrest and
conviction of a suspect for felony hit and run. (DR No. 191118608).
Community Impact Statement: None submitted
(Public Safety Committee approved this item on September 24,
2024.)
(4) 241104
Board of Police Commissioners report relative to the payment of a reward
in the amount of $25,000 for information leading to the arrest and
conviction of a suspect for felony hit and run. (DR No. 191118608).
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(Public Safety Committee approved this item on September 24,
2024.)
(5) 240458
Office of Finance reports relative to the April, May, June and July 2024
Investment Reports.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(6) 241117
Collections Board of Review report relative to delinquent accounts
receivables submitted by the Los Angeles Housing Department and the
Board of Police Commissioners.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(7) 241176
Motion (Lee – Blumenfield) relative to transferring $3,000,000 from the
Unappropriated Balance Fund, Mutual Aid Account and $4,000,000 from
the Constant Staffing Overtime Account, for a total of $7,000,000, to the
Los Angeles Fire Department’s Sworn Overtime Account to cover
projected funding needs.
Community Impact Statement: None submitted
(8) 241163
City Attorney report relative to a proposed Legal Services Agreement with
Hueston Hennigan LLP, to provide investigative and legal services related
to the City Attorney's Office compliance issues.
Unappropriated Balance Fund, Mutual Aid Account and $4,000,000 from
the Constant Staffing Overtime Account, for a total of $7,000,000, to the
Los Angeles Fire Department’s Sworn Overtime Account to cover
projected funding needs.
Community Impact Statement: None submitted
(8) 241163
City Attorney report relative to a proposed Legal Services Agreement with
Hueston Hennigan LLP, to provide investigative and legal services related
to the City Attorney's Office compliance issues.
The Committee may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(2), to discuss the need to
retain outside legal services related to the City Attorney's Office
compliance issues.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(9) 241188
City Attorney report relative to a proposed Legal Services Agreement with
Burke, Williams and Sorensen, LLP to provide legal services related to the
case entitled Judy Griffin v. City of Los Angeles.
The Committee may recess to Closed Session, pursuant to
Government Code Section 54956.9(d)(1), to discuss the need for
outside counsel to assist with the case entitled Judy Griffin et al. v.
City of Los Angeles, United States District Court Case No. 24cv
06312, and related litigation.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(10) 240546
The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled WagnerHollier v. City of Los Angeles, Los Angeles
Superior Court Case No. 23STCP02601. (This matter arises from an
alleged failure by several offices and departments in the City to timely
produce documents in response to eleven, multipart requests for records
under the California Public Records Act.)
(11) 240644
CD 10 The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled West 43rd Place, LLC v. City of Los Angeles, et al., Los
Angeles Superior Court Case No. 20STCV23614. (This case involves the
cutting of a gas line that served the plaintiff’s commercial property.)
Superior Court Case No. 23STCP02601. (This matter arises from an
alleged failure by several offices and departments in the City to timely
produce documents in response to eleven, multipart requests for records
under the California Public Records Act.)
(11) 240644
CD 10 The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled West 43rd Place, LLC v. City of Los Angeles, et al., Los
Angeles Superior Court Case No. 20STCV23614. (This case involves the
cutting of a gas line that served the plaintiff’s commercial property.)
(12) 240212
The Committee may recess to Closed Session, pursuant to Government
Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to
the case entitled Bird Global, Inc., et al. v. City of Los Angeles, et al., United
States Bankruptcy Court Southern District of Florida Miami Division Case
No. 2320514CLC. (This matter arises from the bankruptcy of a dockless
scooter company and the liabilities associated with operation of the
scooters on City of Los Angeles streets.)
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781075. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781075. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.