Homelessness and Poverty Committee
Regular MeetingLos Angeles, CA · October 27, 2022
Minutes
JOURNAL – HOMELESSNESS AND POVERTY COMMITTEE
Thursday, October 27, 2022
ROOM 1010, CITY HALL 10:00 AM
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER NITHYA RAMAN, VICE CHAIR
COUNCILMEMBER JOE BUSCAINO
COUNCILMEMBER MONICA RODRIGUEZ
COUNCILMEMBER BOB BLUMENFIELD
(Luigi Verano Legislative Assistant (213) 9781082 or
Clerk.HomelessnessandPovertyCommittee@lacity.org)
Pursuant to Assembly Bill 361, and due to concerns over COVID19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.
The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro Area).
If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.
Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252
and use Meeting ID No. 160 453 9676 and then press #. Press # again when prompted for participant ID. Once admitted into
the meeting, press *9 to request to speak.
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.
Submit written comment at LACouncilComment.com
Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access RealTime
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.
Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.
Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 180510S2
CD 11 Municipal Facilities Committee report relative to a lease amendment with
the Los Angeles County Metropolitan Transit Authority and a subsequent
sublease with People Assisting the Homeless, for the A Bridge Home
located at 100 Sunset Avenue in Council District 11.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Municipal Facilities Committee report dated September 7, 2022 – (3) Yes;
(1) Absent: Buscaino
(2) 180941S2
CD 1 Municipal Facilities Committee report relative to a lease amendment to
extend a lease with the Los Angeles Mission; and a sublease extension
with People Assisting the Homeless to operate an interim housing site
located at 1920 West 3rd Street in Council District 1.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Municipal Facilities Committee report dated October 6, 2022 – (3) Yes; (1)
Absent: Buscaino
(3) 200841S27
CD 1 Municipal Facilities Committee report relative to a lease agreement with
the John Wesley Center for Health, for the operation of a Tiny Home interim
housing site located at 499503 San Fernando Road in Council District 1.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Municipal Facilities Committee report dated October 14, 2022 – (3) Yes;
(1) Absent: Buscaino
(3) 200841S27
CD 1 Municipal Facilities Committee report relative to a lease agreement with
the John Wesley Center for Health, for the operation of a Tiny Home interim
housing site located at 499503 San Fernando Road in Council District 1.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Municipal Facilities Committee report dated October 14, 2022 – (3) Yes;
(1) Absent: Buscaino
(4) 220755
City Administrative Officer report relative to the expansion of University of
Southern California street medicine services in the City.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated October 21, 2022 – (3) Yes; (1)
Absent: Buscaino
(5) 190324
CD 7 City Administrative Officer and Los Angeles Housing Department reports
and Resolutions relative to considering the results of the Tax Equity and
Fiscal Responsibility Act of 1982 hearing for the Summit View Apartments
Supportive Housing Project (Project) located at 11800 West Kagel Canyon
Street (formerly known as 11681 Foothill Boulevard) in Council District 7;
and reissuing taxexempt multifamily conduit revenue notes in an amount
up to $19,960,000 ; and issuing supplemental taxexempt multifamily
conduit revenue notes in an amount up to $2,220,000; and executing
related financing documents for the Project.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Debt Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated October 20, 2022 and Los
Angeles Housing Department report dated October 7, 2022 – (3) Yes; (1) Absent:
Buscaino
(6) 201308
CD 14 City Administrative Officer and Los Angeles Housing Department reports
and Resolutions relative to issuing supplemental taxexempt multifamily
Debt Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated October 20, 2022 and Los
Angeles Housing Department report dated October 7, 2022 – (3) Yes; (1) Absent:
Buscaino
(6) 201308
CD 14 City Administrative Officer and Los Angeles Housing Department reports
and Resolutions relative to issuing supplemental taxexempt multifamily
conduit revenue bonds in an amount up to $1,909,817; and executing
related financing documents for the La Guadalupe Supportive Housing
Project located at 110 South Boyle Avenue (also known as 1800 East 1st
Street) in Council District 14.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Debt Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated October 6, 2022 and Los Angeles
Housing Department report dated September 14, 2022 – (3) Yes; (1) Absent:
Buscaino
(7) 200841
City Administrative Officer report relative to all interim housing solutions
open within the City as of July 1, 2022; and all interim housing solutions and
permanent supportive housing open within the City including Cityfunded
and nonCityfunded beds and units.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated October 6, 2022 AS AMENDED –
(3) Yes; (1) Absent: Buscaino
(8) 191020
Chief Legislative Analyst report relative to preparing an ordinance to
establish a Commission on Lived Experience with Homelessness
(Commission) under the Civil, Human Rights and Equity Department; and
identifying the budgeting and staffing resources necessary for the
establishment of the Commission; and related matters.
Fiscal Impact Statement: Yes
APPROVED City Administrative Officer report dated October 6, 2022 AS AMENDED –
(3) Yes; (1) Absent: Buscaino
(8) 191020
Chief Legislative Analyst report relative to preparing an ordinance to
establish a Commission on Lived Experience with Homelessness
(Commission) under the Civil, Human Rights and Equity Department; and
identifying the budgeting and staffing resources necessary for the
establishment of the Commission; and related matters.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Chief Legislative Analyst report dated March 30, 2022 AS AMENDED – (3)
Yes; (1) Absent: Buscaino
(9) 220928
CONTINUED FROM OCTOBER 27, 2022
Motion (Bonin – Raman – et al.) relative to requesting the Los Angeles
Homeless Services Authority to release monthly reports for one year
following any placebased intervention in the City involving more than ten
unhoused individuals; and improving the City's policies regarding such
interventions; and related matters.
Community Impact Statement: Yes
For:
Palms Neighborhood Council
Pico Union Neighborhood Council
CONTINUED TO DATE TO BE DETERMINED
(10) 221099
Motion (Martinez – De León – et al.) relative to interim ,permanent, and
affordable housing solutions between the 2020 and 2022 PointinTime
(PIT) counts in each Council District (CD); and intervention strategies
implemented by each CD in the past five years; and related matters.
Community Impact Statement: None submitted
APPROVED Motion (Martinez – De León – et al.) – (3) Yes; (1) Absent: Buscaino
(11) 221101
Motion (Martinez – De León – Krekorian) relative to options on conducting
a thirdparty PointinTime (PIT) count of the City's homeless population;
and options to conduct a multiyear audit of the Los Angeles Homeless
Services Authority’s past annual PIT counts, and related matters.
Community Impact Statement: None submitted
APPROVED Motion (Martinez – De León – Krekorian) – (3) Yes; (1) Absent: Buscaino
APPROVED Motion (Martinez – De León – et al.) – (3) Yes; (1) Absent: Buscaino
(11) 221101
Motion (Martinez – De León – Krekorian) relative to options on conducting
a thirdparty PointinTime (PIT) count of the City's homeless population;
and options to conduct a multiyear audit of the Los Angeles Homeless
Services Authority’s past annual PIT counts, and related matters.
Community Impact Statement: None submitted
APPROVED Motion (Martinez – De León – Krekorian) – (3) Yes; (1) Absent: Buscaino
(12) 221157
Motion (De León – Raman) relative to the Homeless Housing, Assistance,
and Prevention Round 4 (HHAP4) grant program application; and HHAP4
grant funding categories.
Community Impact Statement: None submitted
APPROVED Motion (De León – Raman) – (3) Yes; (1) Absent: Buscaino
(13) DISCUSSION ITEM ONLY
Verbal update from the Los Angeles Homeless Services Authority relative
to the Project Roomkey demobilization plan.
If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.
Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 000000).
Telecommunication Relay Services
Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peertopeer and thirdparty telecommunications relay service (TRS) communications.
Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers generally telephone companies are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.
What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers generally telephone companies are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.
What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.
Agenda
HOMELESSNESS AND POVERTY COMMITTEE
Thursday, October 27, 2022
ROOM 1010, CITY HALL 10:00 AM
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER NITHYA RAMAN, VICE CHAIR
COUNCILMEMBER JOE BUSCAINO
COUNCILMEMBER MONICA RODRIGUEZ
COUNCILMEMBER BOB BLUMENFIELD
(Luigi Verano Legislative Assistant (213) 9781082 or
Clerk.HomelessnessandPovertyCommittee@lacity.org)
Pursuant to Assembly Bill 361, and due to concerns over COVID19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.
The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro Area).
If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.
Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254
5252 and use Meeting ID No. 160 453 9676 and then press #. Press # again when prompted for participant ID. Once
admitted into the meeting, press *9 to request to speak.
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.
Submit written comment at LACouncilComment.com
Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access RealTime
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.
Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
MULTIPLE AGENDA ITEM COMMENT
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access RealTime
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.
Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 180510S2
CD 11 Municipal Facilities Committee report relative to a lease amendment with
the Los Angeles County Metropolitan Transit Authority and a subsequent
sublease with People Assisting the Homeless, for the A Bridge Home
located at 100 Sunset Avenue in Council District 11.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(Information, Technology, and General Services Committee heard
this item on October 6, 2022)
(2) 180941S2
Municipal Facilities Committee report relative to a lease amendment to
extend a lease with Los Angeles Mission; and a sublease extension with
People Assisting the Homeless to operate an interim housing site located
at 1920 West 3rd Street in Council District 1.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(3) 200841S27
CD 1 Municipal Facilities Committee report relative to a lease agreement with
the John Wesley Center for Health, for the operation of a Tiny Home interim
housing site located at 499503 San Fernando Road in Council District 1.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(This item is referred to the Homelessness and Poverty Committee
(3) 200841S27
CD 1 Municipal Facilities Committee report relative to a lease agreement with
the John Wesley Center for Health, for the operation of a Tiny Home interim
housing site located at 499503 San Fernando Road in Council District 1.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(This item is referred to the Homelessness and Poverty Committee
and Ad Hoc Committee on COVID19 Recovery and Neighborhood
Investment)
(4) 220755
City Administrative Officer report relative to the expansion of University of
Southern California street medicine services in the City.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(5) 190324
CD 7 City Administrative Officer and Los Angeles Housing Department reports
and Resolutions relative to considering the results of the Tax Equity and
Fiscal Responsibility Act of 1982 hearing for the Summit View Apartments
Supportive Housing Project (Project) located at 11800 West Kagel Canyon
Street (formerly known as 11681 Foothill Boulevard) in Council District 7;
and reissuing taxexempt multifamily conduit revenue notes in an amount
up to $19,960,000 ; and issuing supplemental taxexempt multifamily
conduit revenue notes in an amount up to $2,220,000; and executing
related financing documents for the Project.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Debt Impact Statement: Yes
Community Impact Statement: None submitted
(6) 201308
CD 14 City Administrative Officer and Los Angeles Housing Department reports
and Resolutions relative to issuing supplemental taxexempt multifamily
conduit revenue bonds in an amount up to $1,909,817; and executing
related financing documents for the La Guadalupe Supportive Housing
Project located at 110 South Boyle Avenue (also known as 1800 East 1st
Debt Impact Statement: Yes
Community Impact Statement: None submitted
(6) 201308
CD 14 City Administrative Officer and Los Angeles Housing Department reports
and Resolutions relative to issuing supplemental taxexempt multifamily
conduit revenue bonds in an amount up to $1,909,817; and executing
related financing documents for the La Guadalupe Supportive Housing
Project located at 110 South Boyle Avenue (also known as 1800 East 1st
Street) in Council District 14.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Debt Impact Statement: Yes
Community Impact Statement: None submitted
(7) 200841
City Administrative Officer report relative to all interim housing solutions
open within the City as of July 1, 2022; and all interim housing solutions and
permanent supportive housing open within the City including Cityfunded
and nonCityfunded beds and units.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(8) 191020
Chief Legislative Analyst report relative to preparing an ordinance to
establish a Commission on Lived Experience with Homelessness
(Commission) under the Civil, Human Rights and Equity Department; and
identifying the budgeting and staffing resources necessary for the
establishment of the Commission; and related matters.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(9) 220928
Motion (Bonin – Raman – et al.) relative to requesting the Los Angeles
Homeless Services Authority to release monthly reports for one year
following any placebased intervention in the City involving more than ten
identifying the budgeting and staffing resources necessary for the
establishment of the Commission; and related matters.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(9) 220928
Motion (Bonin – Raman – et al.) relative to requesting the Los Angeles
Homeless Services Authority to release monthly reports for one year
following any placebased intervention in the City involving more than ten
unhoused individuals; and improving the City's policies regarding such
interventions; and related matters.
Community Impact Statement: Yes
For:
Palms Neighborhood Council
Pico Union Neighborhood Council
(10) 221099
Motion (Martinez – De León – et al.) relative to interim ,permanent, and
affordable housing solutions between the 2020 and 2022 PointinTime
(PIT) counts in each Council District (CD); and intervention strategies
implemented by each CD in the past five years; and related matters.
Community Impact Statement: None submitted
(11) 221101
Motion (Martinez – De León – Krekorian) relative to options on conducting
a thirdparty PointinTime (PIT) count of the City's homeless population;
and options to conduct a multiyear audit of the Los Angeles Homeless
Services Authority’s past annual PIT counts, and related matters.
Community Impact Statement: None submitted
(12) 221157
Motion (De León – Raman) relative to the Homeless Housing, Assistance,
and Prevention Round 4 (HHAP4) grant program application; and HHAP4
grant funding categories.
Community Impact Statement: None submitted
(13) DISCUSSION ITEM ONLY
Verbal update from the Los Angeles Homeless Services Authority
(LAHSA) relative to the Project Roomkey demobilization plan; and
LAHSA’s System Key Performance Indicators; and related matters.
grant funding categories.
Community Impact Statement: None submitted
(13) DISCUSSION ITEM ONLY
Verbal update from the Los Angeles Homeless Services Authority
(LAHSA) relative to the Project Roomkey demobilization plan; and
LAHSA’s System Key Performance Indicators; and related matters.
If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.
Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 000000).
Telecommunication Relay Services
Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peertopeer and thirdparty telecommunications relay service (TRS) communications.
Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers generally telephone companies are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.
What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.