Housing and Homelessness
Regular MeetingLos Angeles, CA · April 3, 2024
Minutes
Please Note Public Comment Will Be Taken InPerson Only.
JOURNAL – HOUSING AND HOMELESSNESS COMMITTEE
WEDNESDAY, APRIL 3, 2024 2:30 PM
JOHN FERRARO COUNCIL CHAMBER
ROOM 340, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR
COUNCILMEMBER BOB BLUMENFIELD
COUNCILMEMBER MARQUEECE HARRISDAWSON
COUNCILMEMBER MONICA RODRIGUEZ
COUNCILMEMBER JOHN S. LEE
(Luigi Verano – Legislative Assistant – (213) 9781082 or
Clerk.HousingandHomelessness@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 200841S44
CD 14 CONTINUED FROM MARCH 20, 2024
Los Angeles Homeless Services Authority reports relative to an update on
the L.A. Grand Hotel Demobilization Plan.
Fiscal Impact Statement: No
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 200841S44
CD 14 CONTINUED FROM MARCH 20, 2024
Los Angeles Homeless Services Authority reports relative to an update on
the L.A. Grand Hotel Demobilization Plan.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(Related Council file No. 200841S40)
CONTINUED TO DATE TO BE DETERMINED
(2) 221545S16
City Administrative Officer report relative to the Homelessness Emergency
Account – General City Purposes Fund 13th Status Report for the week
ending March 15, 2024.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated March 28, 2024 AS AMENDED –
(5) Yes
(3) 221545S15
CONTINUED FROM MARCH 20, 2024
City Administrative Officer report relative to the Homelessness Emergency
Account – General City Purposes Fund 12th Status Report for the week
ending February 16, 2024.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
NOTED AND FILED City Administrative Officer report dated February 29, 2024 – (5)
Yes
(4) 200841S46
CDs 2, 3, City Administrative Officer and Bureau of Engineering reports relative to
5, 6, 9 & funding allocation and lease extension for continued use of the Tiny Home
1315 Villages/navigation centers at 6099 Laurel Canyon Boulevard, 1221 North
Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda
Boulevard) for those experiencing homelessness; and California
Environmental Quality Act (CEQA) exemption determinations that,
consistent with the Notices of Exemption already in the City Council's prior
actions (Council file Nos. 200841 and 200841S2, respectively), the
projects are statutorily exempt under Public Resources Code (PRC)
NOTED AND FILED City Administrative Officer report dated February 29, 2024 – (5)
Yes
(4) 200841S46
CDs 2, 3, City Administrative Officer and Bureau of Engineering reports relative to
5, 6, 9 & funding allocation and lease extension for continued use of the Tiny Home
1315 Villages/navigation centers at 6099 Laurel Canyon Boulevard, 1221 North
Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda
Boulevard) for those experiencing homelessness; and California
Environmental Quality Act (CEQA) exemption determinations that,
consistent with the Notices of Exemption already in the City Council's prior
actions (Council file Nos. 200841 and 200841S2, respectively), the
projects are statutorily exempt under Public Resources Code (PRC)
Section 21080.27 and Government Code Section 65660(b), applicable to
City of Los Angeles (City) low barrier navigation centers, Government
Code Section 8698.4, governing homeless shelter projects under a shelter
crisis declaration, and PRC Section 21080(b)(4) and State CEQA
Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as
a specific actions necessary to prevent or mitigate an emergency; and
lease, construction and operation of residential interim housing/navigation
center at 600 East 116th Place for those experiencing homelessness; and
CEQA exemption determination that, consistent with the Notice of
Exemption already in the City Council's prior actions (Council file No. 20
0841S23), the project is statutorily exempt under Public Resources Code
(PRC) Section 21080.27 and Government Code Section 65660(b),
applicable to City of Los Angeles (City) low barrier navigation centers,
Government Code Section 8698.4, governing homeless shelter projects
under a shelter crisis declaration, and PRC Section 21080(b)(4) and State
CEQA Guidelines, 14 California Code of Regulations (CCR) Section
15269(c) as a specific actions necessary to prevent or mitigate an
emergency.; and the 23rd report regarding COVID19 Homelessness
Roadmap funding recommendations; and related matters.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated March 29, 2024 AS AMENDED;
APPROVED Bureau of Engineering report dated March 29, 2024 – (5) Yes
(5) 230038S4
City Administrative Officer and Los Angeles Housing Department reports
relative to funding awards and support letters for nine projects; and to
designate three alternate projects selected from the 2023 Notice of
Funding Availability applications into the United to House LA Accelerator
Plus Program.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
City Administrative Officer and Los Angeles Housing Department reports
relative to funding awards and support letters for nine projects; and to
designate three alternate projects selected from the 2023 Notice of
Funding Availability applications into the United to House LA Accelerator
Plus Program.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated March 29, 2024; NOTED AND
FILED Los Angeles Housing Department report dated March 13, 2024 – (5) Yes
(6) 240361
Homeless Strategy Committee report relative to the Citywide Outreach
Matrix identifying and outlining the functions of homelessnessrelated
outreach teams in the City.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
NOTED AND FILED Homeless Strategy Committee report dated March 29, 2024 – (5)
Yes
(7) 230930
Los Angeles Housing Department report relative to evictions under the Ellis
Act; and the feasibility of amending the Rent Stabilization Ordinance and
establishing a “bad actor” policy to prevent bad faith evictions; and related
matters.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Los Angeles Housing Department report dated February 26, 2024 – (5)
Yes
(8) 230479
CD 11 Los Angeles Housing Department report relative to the status of the Ellis
Act process and code enforcement history at the Barrington Plaza
Apartments located at 11740 Wilshire Boulevard in Council District 11.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Los Angeles Housing Department report dated February 26, 2024 – (5)
Yes
(8) 230479
CD 11 Los Angeles Housing Department report relative to the status of the Ellis
Act process and code enforcement history at the Barrington Plaza
Apartments located at 11740 Wilshire Boulevard in Council District 11.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
NOTED AND FILED Los Angeles Housing Department report dated February 13, 2024
– (5) Yes
(9) 230025S1
CD 14 Los Angeles Housing Department report relative to amending the
residential ground lease agreement (Contract No. C144876) for the First
Street North A Affordable Housing Development Project located on the
Cityowned property at 232 North Judge John Aiso Street in Council
District 14.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Los Angeles Housing Department report dated March 13, 2024 – (5) Yes
(10) 092665S7
CD 9 Motion (Price – Park) relative to additional funding and a contract
amendment for the environmental cleanup of the Slauson Wall Site located
at 5867 South Los Angeles Street in Council District 9.
Community Impact Statement: None submitted
APPROVED Motion (Price – Park) – (5) Yes
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781082. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
Please Note Public Comment Will Be Taken InPerson Only.
HOUSING AND HOMELESSNESS COMMITTEE
WEDNESDAY, APRIL 3, 2024 2:30 PM
JOHN FERRARO COUNCIL CHAMBER
ROOM 340, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR
COUNCILMEMBER BOB BLUMENFIELD
COUNCILMEMBER MARQUEECE HARRISDAWSON
COUNCILMEMBER MONICA RODRIGUEZ
COUNCILMEMBER JOHN S. LEE
(Luigi Verano – Legislative Assistant – (213) 9781082 or
Clerk.HousingandHomelessness@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 200841S44
CD 14 CONTINUED FROM MARCH 20, 2024
Los Angeles Homeless Services Authority reports relative to an update on
the L.A. Grand Hotel Demobilization Plan.
Fiscal Impact Statement: No
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 200841S44
CD 14 CONTINUED FROM MARCH 20, 2024
Los Angeles Homeless Services Authority reports relative to an update on
the L.A. Grand Hotel Demobilization Plan.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(Related Council file No. 200841S40)
(2) 221545S16
City Administrative Officer report relative to the Homelessness Emergency
Account – General City Purposes Fund 13th Status Report for the week
ending March 15, 2024.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(3) 221545S15
CONTINUED FROM MARCH 20, 2024
City Administrative Officer report relative to the Homelessness Emergency
Account – General City Purposes Fund 12th Status Report for the week
ending February 16, 2024.
Fiscal Impact Statement: No
Community Impact Statement: None submitted
(4) 200841S46
CDs 2, 3, City Administrative Officer and Bureau of Engineering reports relative to
5, 6, 9 & funding allocation and lease extension for continued use of the Tiny Home
1315 Villages/navigation centers at 6099 Laurel Canyon Boulevard, 1221 North
Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda
Boulevard) for those experiencing homelessness; and California
Environmental Quality Act (CEQA) exemption determinations that,
consistent with the Notices of Exemption already in the City Council's prior
actions (Council file Nos. 200841 and 200841S2, respectively), the
projects are statutorily exempt under Public Resources Code (PRC)
Section 21080.27 and Government Code Section 65660(b), applicable to
City of Los Angeles (City) low barrier navigation centers, Government
Code Section 8698.4, governing homeless shelter projects under a shelter
crisis declaration, and PRC Section 21080(b)(4) and State CEQA
Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as
a specific actions necessary to prevent or mitigate an emergency; and
Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda
Boulevard) for those experiencing homelessness; and California
Environmental Quality Act (CEQA) exemption determinations that,
consistent with the Notices of Exemption already in the City Council's prior
actions (Council file Nos. 200841 and 200841S2, respectively), the
projects are statutorily exempt under Public Resources Code (PRC)
Section 21080.27 and Government Code Section 65660(b), applicable to
City of Los Angeles (City) low barrier navigation centers, Government
Code Section 8698.4, governing homeless shelter projects under a shelter
crisis declaration, and PRC Section 21080(b)(4) and State CEQA
Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as
a specific actions necessary to prevent or mitigate an emergency; and
lease, construction and operation of residential interim housing/navigation
center at 600 East 116th Place for those experiencing homelessness; and
CEQA exemption determination that, consistent with the Notice of
Exemption already in the City Council's prior actions (Council file No. 20
0841S23), the project is statutorily exempt under Public Resources Code
(PRC) Section 21080.27 and Government Code Section 65660(b),
applicable to City of Los Angeles (City) low barrier navigation centers,
Government Code Section 8698.4, governing homeless shelter projects
under a shelter crisis declaration, and PRC Section 21080(b)(4) and State
CEQA Guidelines, 14 California Code of Regulations (CCR) Section
15269(c) as a specific actions necessary to prevent or mitigate an
emergency.; and the 23rd report regarding COVID19 Homelessness
Roadmap funding recommendations; and related matters.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(5) 230038S4
City Administrative Officer and Los Angeles Housing Department reports
relative to funding awards and support letters for nine projects; and to
designate three alternate projects selected from the 2023 Notice of
Funding Availability applications into the United to House LA Accelerator
Plus Program.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(6) 240361
Homeless Strategy Committee report relative to the Citywide Outreach
Matrix identifying and outlining the functions of homelessnessrelated
outreach teams in the City.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(6) 240361
Homeless Strategy Committee report relative to the Citywide Outreach
Matrix identifying and outlining the functions of homelessnessrelated
outreach teams in the City.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(7) 230930
Los Angeles Housing Department report relative to evictions under the Ellis
Act; and the feasibility of amending the Rent Stabilization Ordinance and
establishing a “bad actor” policy to prevent bad faith evictions; and related
matters.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(8) 230479
CD 11 Los Angeles Housing Department report relative to the status of the Ellis
Act process and code enforcement history at the Barrington Plaza
Apartments located at 11740 Wilshire Boulevard in Council District 11.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(9) 230025S1
CD 14 Los Angeles Housing Department report relative to amending the
residential ground lease agreement (Contract No. C144876) for the First
Street North A Affordable Housing Development Project located on the
Cityowned property at 232 North Judge John Aiso Street in Council
District 14.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(10) 092665S7
residential ground lease agreement (Contract No. C144876) for the First
Street North A Affordable Housing Development Project located on the
Cityowned property at 232 North Judge John Aiso Street in Council
District 14.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(10) 092665S7
CD 9 Motion (Price – Park) relative to additional funding and a contract
amendment for the environmental cleanup of the Slauson Wall Site located
at 5867 South Los Angeles Street in Council District 9.
Community Impact Statement: None submitted
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781082. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.