Housing and Homelessness
Regular MeetingLos Angeles, CA · November 6, 2024
Minutes
Please Note Public Comment Will Be Taken InPerson Only.
JOURNAL – HOUSING AND HOMELESSNESS COMMITTEE
WEDNESDAY, NOVEMBER 6, 2024 2:30 PM
JOHN FERRARO COUNCIL CHAMBER
ROOM , CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR
COUNCILMEMBER BOB BLUMENFIELD
COUNCILMEMBER IMELDA PADILLA
COUNCILMEMBER KEVIN DE LEÓN
COUNCILMEMBER MONICA RODRIGUEZ
(Jason Lopez – Legislative Assistant – (213) 9252208 or
Clerk.HousingandHomelessness@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 231348
City Administrative Officer, Chief Legislative Analyst, and Los Angeles
Homeless Services Authority reports relative to the interim housing bed
rates adjustment; and related matters.
Fiscal Impact Statement: Yes
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 231348
City Administrative Officer, Chief Legislative Analyst, and Los Angeles
Homeless Services Authority reports relative to the interim housing bed
rates adjustment; and related matters.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated 10224 and Chief Legislative
Analyst report dated 92724 AS AMENDED, NOTE and FILE the Los Angeles
Homeless Services Authority report dated 92624 – (4) Yes; (1) Absent: De Leon
(2)
DISCUSSION ITEM ONLY
Verbal update from the Los Angeles Homeless Services Authority on
corrective action taken regarding Time Limited Subsidies (TLS).
NO ACTION TAKEN, DISCUSSION ITEM ONLY
(3)
DISCUSSION ITEM ONLY
Verbal update from the City Administrative Officer on master leasing of at
least 700 units.
NO ACTION TAKEN, DISCUSSION ITEM ONLY
(4)
DISCUSSION ITEM ONLY
Verbal update from the Mayor’s Office about transitioning Inside Safe beds
to Alliance.
NO ACTION TAKEN, DISCUSSION ITEM ONLY
(5) 221545S23
City Administrative Officer report relative to the Homelessness Emergency
Account General City Purposes Fund 20th Status report as of September
30, 2024.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
(5) 221545S23
City Administrative Officer report relative to the Homelessness Emergency
Account General City Purposes Fund 20th Status report as of September
30, 2024.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
CONTINUED TO A DATE TO BE DETERMINED.
(6) 241328
CD 9 Los Angeles Housing Department and City Administrative Officer reports
and Resolution relative to requesting authority to adopt the Tax Equity and
Fiscal Responsibility Act (TEFRA) resolution and minutes, and issue a tax
exempt multifamily conduit revenue note and a taxable multifamily conduit
revenue note for the development of the Peak Plaza Apartments project;
and related matters.
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated 103124 – (4) Yes; (1) Absent: De
Leon
(7) 241158
Motion (McOsker, Park Lee) relative to instructing the Housing
Department and Department of Building and Safety to report on the ability
of a property owner, who has been issued a Notice and Order to Comply, to
continue to operate the use in question during the 30day notice period.
Community Impact Statement: None submitted
APPROVED Motion (McOsker, Park – Lee) – (4) Yes; (1) Absent: De Leon
(8) 220756S4
CD 4 Motion (Raman SotoMartinez) relative to approving the use of General
Fund Leasing Funds to support the lease costs for the months of July,
August, September, October, and November 2024 for the continued
operations of the occupied interim housing site located at 7047 Franklin
Avenue.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
APPROVED Motion (McOsker, Park – Lee) – (4) Yes; (1) Absent: De Leon
(8) 220756S4
CD 4 Motion (Raman SotoMartinez) relative to approving the use of General
Fund Leasing Funds to support the lease costs for the months of July,
August, September, October, and November 2024 for the continued
operations of the occupied interim housing site located at 7047 Franklin
Avenue.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Community Impact Statement: None submitted
APPROVED Motion (Raman – SotoMartinez) – (4) Yes; (1) Absent: De Leon
(9) 241292
Communication from the Mayor relative to the appointment of Tiena
Johnson Hall as the permanent General Manager of the Los Angeles
Housing Department.
Financial Disclosure Statement: Pending
Background Check: Pending
Community Impact Statement: None submitted
TIME LIMIT FILE DECEMBER 1, 2024
(LAST DAY FOR COUNCIL ACTION NOVEMBER 22, 2024)
APPROVED Communication from the Mayor dated 101724 – (4) Yes; (1) No
(10) 241269
Motion (Raman SotoMartinez) relative to instructing the Los Angeles
Housing Department, with the assistance of the Department of City
Planning, City Administrative Officer and City Attorney, to report with
frameworks for citywide Tenant Opportunity to Purchase Act and
Community Opportunity to Purchase Act policies.
Community Impact Statement: None submitted
APPROVED Motion (Raman – SotoMartinez) – (4) Yes; (1) Absent: De Leon
(11) 200841S51
CD 14 Bureau of Engineering and City Administrative Officer reports relative to
the 26th report regarding the COVID19 Homelessness Roadmap Funding
recommendations; Funding allocation, lease, and continued use for an
additional period not to exceed one year of the Arroyo Seco Tiny Home
Village/low barrier navigation center on portion of the Arroyo Seco Park;
CEQA exemption determination that, the project is statutorily exempt under
Community Impact Statement: None submitted
APPROVED Motion (Raman – SotoMartinez) – (4) Yes; (1) Absent: De Leon
(11) 200841S51
CD 14 Bureau of Engineering and City Administrative Officer reports relative to
the 26th report regarding the COVID19 Homelessness Roadmap Funding
recommendations; Funding allocation, lease, and continued use for an
additional period not to exceed one year of the Arroyo Seco Tiny Home
Village/low barrier navigation center on portion of the Arroyo Seco Park;
CEQA exemption determination that, the project is statutorily exempt under
under PRC Section 21080.27, as a low barrier navigation center,
Government Code Section 8698.4(a)(4), governing homeless shelter
projects under a shelter crisis declaration, and PRC Section 21080(b)(4)
and State CEQA Guidelines, 14 CCR Section 15269(c) as specific actions
necessary to prevent or mitigate an emergency; and will be exempt as of
January 1, 2025, under SB 1395 (PRC Section 21080.27.5) and SB 1361
(PRC 21080.10(c)(1)) as leasing, providing financial support, or
contracting services for a low barrier navigation center.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED Bureau of Engineering report dated 103024 and City Administrative
Officer report dated AS AMENDED 9124 – (4) Yes; (1) Absent: De Leon
(12) 230038S8
CONTINUED FROM OCTOBER 2, 2024
Los Angeles Housing Department reports and City Administrative Officer
report relative to approving the ULA Program Guidelines and related
matters.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED Los Angeles Housing Department report dated 10824 and City
Administrative Officer report dated 92624 AS AMENDED – (4) Yes; (1) Absent: De
Leon
(13) 230038S7
Los Angeles Housing Department reports relative to the Fiscal Year 2024
25 United to House Los Angeles (ULA) Expenditure Plan.
(This item is referred to Housing and Homelessness and Budget,
Community Impact Statement: None submitted
APPROVED Los Angeles Housing Department report dated 10824 and City
Administrative Officer report dated 92624 AS AMENDED – (4) Yes; (1) Absent: De
Leon
(13) 230038S7
Los Angeles Housing Department reports relative to the Fiscal Year 2024
25 United to House Los Angeles (ULA) Expenditure Plan.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Fiscal Impact Statement: No
Community Impact Statement: None submitted
APPROVED Los Angeles Housing Department report dated 102424 – (4) Yes; (1)
Absent: De Leon
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781082. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
Please Note Public Comment Will Be Taken InPerson Only.
HOUSING AND HOMELESSNESS COMMITTEE
WEDNESDAY, NOVEMBER 6, 2024 2:30 PM
JOHN FERRARO COUNCIL CHAMBER
ROOM 340, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR
COUNCILMEMBER BOB BLUMENFIELD
COUNCILMEMBER IMELDA PADILLA
COUNCILMEMBER KEVIN DE LEÓN
COUNCILMEMBER MONICA RODRIGUEZ
(Jason Lopez – Legislative Assistant – (213) 9252208 or
Clerk.HousingandHomelessness@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 231348
City Administrative Officer, Chief Legislative Analyst, and Los Angeles
Homeless Services Authority reports relative to the interim housing bed
rates adjustment; and related matters.
Fiscal Impact Statement: Yes
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 231348
City Administrative Officer, Chief Legislative Analyst, and Los Angeles
Homeless Services Authority reports relative to the interim housing bed
rates adjustment; and related matters.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(2)
DISCUSSION ITEM ONLY
Verbal update from the Los Angeles Homeless Services Authority on
corrective action taken regarding Time Limited Subsidies (TLS).
(3)
DISCUSSION ITEM ONLY
Verbal update from the City Administrative Officer on master leasing of at
least 700 units.
(4)
DISCUSSION ITEM ONLY
Verbal update from the Mayor’s Office about transitioning Inside Safe beds
to Alliance.
(5) 221545S23
City Administrative Officer report relative to the Homelessness Emergency
Account General City Purposes Fund 20th Status report as of September
30, 2024.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(6) 241328
CD 9 Los Angeles Housing Department and City Administrative Officer reports
and Resolution relative to requesting authority to adopt the Tax Equity and
Fiscal Responsibility Act (TEFRA) resolution and minutes, and issue a tax
exempt multifamily conduit revenue note and a taxable multifamily conduit
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(6) 241328
CD 9 Los Angeles Housing Department and City Administrative Officer reports
and Resolution relative to requesting authority to adopt the Tax Equity and
Fiscal Responsibility Act (TEFRA) resolution and minutes, and issue a tax
exempt multifamily conduit revenue note and a taxable multifamily conduit
revenue note for the development of the Peak Plaza Apartments project;
and related matters.
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(7) 241158
Motion (McOsker, Park Lee) relative to instructing the Housing
Department and Department of Building and Safety to report on the ability
of a property owner, who has been issued a Notice and Order to Comply, to
continue to operate the use in question during the 30day notice period.
Community Impact Statement: None submitted
(8) 220756S4
CD 4 Motion (Raman SotoMartinez) relative to approving the use of General
Fund Leasing Funds to support the lease costs for the months of July,
August, September, October, and November 2024 for the continued
operations of the occupied interim housing site located at 7047 Franklin
Avenue.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Community Impact Statement: None submitted
(9) 241292
Communication from the Mayor relative to the appointment of Tiena
Johnson Hall as the permanent General Manager of the Los Angeles
Housing Department.
Financial Disclosure Statement: Pending
Background Check: Pending
Community Impact Statement: None submitted
TIME LIMIT FILE DECEMBER 1, 2024
Communication from the Mayor relative to the appointment of Tiena
Johnson Hall as the permanent General Manager of the Los Angeles
Housing Department.
Financial Disclosure Statement: Pending
Background Check: Pending
Community Impact Statement: None submitted
TIME LIMIT FILE DECEMBER 1, 2024
(LAST DAY FOR COUNCIL ACTION NOVEMBER 22, 2024)
(10) 241269
Motion (Raman SotoMartinez) relative to instructing the Los Angeles
Housing Department, with the assistance of the Department of City
Planning, City Administrative Officer and City Attorney, to report with
frameworks for citywide Tenant Opportunity to Purchase Act and
Community Opportunity to Purchase Act policies.
Community Impact Statement: None submitted
(11) 200841S51
CD 14 Bureau of Engineering and City Administrative Officer reports relative to
the 26th report regarding the COVID19 Homelessness Roadmap Funding
recommendations; Funding allocation, lease, and continued use for an
additional period not to exceed one year of the Arroyo Seco Tiny Home
Village/low barrier navigation center on portion of the Arroyo Seco Park;
CEQA exemption determination that, the project is statutorily exempt under
under PRC Section 21080.27, as a low barrier navigation center,
Government Code Section 8698.4(a)(4), governing homeless shelter
projects under a shelter crisis declaration, and PRC Section 21080(b)(4)
and State CEQA Guidelines, 14 CCR Section 15269(c) as specific actions
necessary to prevent or mitigate an emergency; and will be exempt as of
January 1, 2025, under SB 1395 (PRC Section 21080.27.5) and SB 1361
(PRC 21080.10(c)(1)) as leasing, providing financial support, or
contracting services for a low barrier navigation center.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(12) 230038S8
CONTINUED FROM OCTOBER 2, 2024
Los Angeles Housing Department reports and City Administrative Officer
report relative to approving the ULA Program Guidelines and related
matters.
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(12) 230038S8
CONTINUED FROM OCTOBER 2, 2024
Los Angeles Housing Department reports and City Administrative Officer
report relative to approving the ULA Program Guidelines and related
matters.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(13) 230038S7
Los Angeles Housing Department reports relative to the Fiscal Year 2024
25 United to House Los Angeles (ULA) Expenditure Plan.
(This item is referred to Housing and Homelessness and Budget,
Finance and Innovation Committees.)
Fiscal Impact Statement: No
Community Impact Statement: None submitted
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781082. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781082. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.