Trade, Travel and Tourism Committee
Regular MeetingLos Angeles, CA · October 3, 2023
Minutes
Please Note Public Comment Will Be Taken InPerson Only.
JOURNAL – TRADE, TRAVEL AND TOURISM COMMITTEE
TUESDAY, OCTOBER 3, 2023 2:00 PM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR
COUNCILMEMBER TIM McOSKER
COUNCILMEMBER HUGO SOTOMARTINEZ
(Andrew Suh – Legislative Assistant (213) 9781072 or andrew.suh@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 230978
Board of Airport Commissioners report relative to approving the First
Amendment to Contract DA5464 with Kaplan Kirsch & Rockwell LLP,
covering legal services for Los Angeles World Airports pertaining to the
Landside Access Modernization Program public contracting, advisory and
claims work, and other related services; and Administrative exemption
from the California Environmental Quality Act (CEQA) pursuant to Article ll,
Section 2(i) of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 10, 2023
Landside Access Modernization Program public contracting, advisory and
claims work, and other related services; and Administrative exemption
from the California Environmental Quality Act (CEQA) pursuant to Article ll,
Section 2(i) of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 10, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 8, 2023)
APPROVED Board of Airport Commissioners report dated April 3, 2023 – (3) Yes
(2) 231028
Board of Airport Commissioners report relative to approving the First
Amendment to Reimbursement Agreement DA5510 with American
Airlines, Inc., covering design and construction services to support the Los
Angeles World Airports Cellular Distributed Antenna System initiative at
Los Angeles International Airport; and Administrative Exemption from the
California Environmental Quality Act (CEQA) pursuant to Article ll, Section
2(i) of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 20, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
APPROVED Board of Airport Commissioners report dated April 19, 2023 – (3) Yes
(3) 220675
Board of Airport Commissioners report relative to approving the Second
Amendment to Contract DA5369 with Convergint Technologies, LLC,
covering ongoing maintenance, repair, and technical support services for
the Access Control and Alarm Monitoring Systems of Los Angeles World
Airports; and Administrative Exemption from the California Environmental
Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 21, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 21, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
APPROVED Board of Airport Commissioners report dated May 30, 2023 – (3) Yes
(4) 220281
Board of Airport Commissioners report relative to approving the Second
Amendment to Contracts DA5456 with Birdi Systems, Inc. and DA5457
with Direct A/V, covering information technology infrastructure installation
and related services for Los Angeles World Airports; and Administrative
and Categorical Exemption from CEQA pursuant to Article ll, Section 2(f)
and Article lll, Class 1(1) of the Los Angeles CEQA Guidelines.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 27, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
APPROVED Board of Airport Commissioners report dated June 12, 2023 – (3) Yes
(5) 200602
Board of Airport Commissioners report relative to the Sixth Amendment to
Contract DA5212 with Integrated Security Solutions, Inc., covering
configuration of new and existing closedcircuit television cameras
and ongoing maintenance and repair services for the Closed Circuit
Television Video Surveillance and Intelligent Observation Network of Los
Angeles World Airports; and Administrative and Categorical Exemption
from the California Environmental Quality Act (CEQA) , pursuant to Article
II, Section 2(f) and Article lll, Class 1(1) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 27, 2023
Angeles World Airports; and Administrative and Categorical Exemption
from the California Environmental Quality Act (CEQA) , pursuant to Article
II, Section 2(f) and Article lll, Class 1(1) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 27, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
APPROVED Board of Airport Commissioners report dated June 12, 2023 – (3) Yes
(6) 231049
Board of Harbor Commissioners report relative to approving the First
Amendment to Subrecipient Agreement No. 203723 for the Port of Los
Angeles’ Advanced Infrastructure Demonstration Project with West Basin
Container Terminal and Wireless Advanced Vehicle Electrification, LLC;
and Administrative Exemption from the California Environmental Quality
Act (CEQA) under Article ll, Section 2(f) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE OCTOBER 26, 2023
(LAST DAY FOR COUNCIL ACTION OCTOBER 25, 2023)
APPROVED Board of Harbor Commissioners report dated September 26, 2023 – (3)
Yes
(7) 160968S2
CD 1 Motion (Hernandez – McOsker) relative to the redevelopment of the former
Lincoln Heights Jail located at 401 North Avenue 19, Los Angeles,
California 90031.
Community Impact Statement: None submitted
APPROVED Motion (Hernandez – McOsker) AS AMENDED – (3) Yes; Amendment
noted in the committee report attached to the Council file.
(8) 220098
City Administrative Officer report relative to increasing and diversifying
participation in City contracting.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Motion (Hernandez – McOsker) AS AMENDED – (3) Yes; Amendment
noted in the committee report attached to the Council file.
(8) 220098
City Administrative Officer report relative to increasing and diversifying
participation in City contracting.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
APPROVED City Administrative Officer report dated July 10, 2023 – (3) Yes
(9) 221463
Board of Airport Commissioners report relative to amending Section
10.1.1 of the Los Angeles Administrative Code (LAAC) to increase the
dollar and term limits of contracts that can be approved by the Chief
Executive Officer (CEO)/General Manager (GM) of Los Angeles World
Airports (LAWA) and Subsection (f) of Section 10.15 of the LAAC to
authorize the use of the Competitive Sealed Proposal Selection Process
(CSPSP) to deliver capital improvements or other construction projects at
LAWA; City Attorney report and Draft Ordinance relative to amending
Subsection (f) of Section 10.15 of the LAAC to authorize LAWA to utilize
CSPSP; and Administrative Exemption from the California Environmental
Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
CONTINUED to a date to be determined.
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
Please Note Public Comment Will Be Taken InPerson Only.
TRADE, TRAVEL AND TOURISM COMMITTEE
TUESDAY, OCTOBER 3, 2023 2:00 PM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR
COUNCILMEMBER TIM McOSKER
COUNCILMEMBER HUGO SOTOMARTINEZ
(Andrew Suh – Legislative Assistant – (213) 9781072 or andrew.suh@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 230978
Board of Airport Commissioners report relative to approving the First
Amendment to Contract DA5464 with Kaplan Kirsch & Rockwell LLP,
covering legal services for Los Angeles World Airports pertaining to the
Landside Access Modernization Program public contracting, advisory and
claims work, and other related services; and Administrative exemption
from the California Environmental Quality Act (CEQA) pursuant to Article ll,
Section 2(i) of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 10, 2023
Landside Access Modernization Program public contracting, advisory and
claims work, and other related services; and Administrative exemption
from the California Environmental Quality Act (CEQA) pursuant to Article ll,
Section 2(i) of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 10, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 8, 2023)
(2) 231028
Board of Airport Commissioners report relative to approving the First
Amendment to Reimbursement Agreement DA5510 with American
Airlines, Inc., covering design and construction services to support the Los
Angeles World Airports Cellular Distributed Antenna System initiative at
Los Angeles International Airport; and Administrative Exemption from the
California Environmental Quality Act (CEQA) pursuant to Article ll, Section
2(i) of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 20, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
(3) 220675
Board of Airport Commissioners report relative to approving the Second
Amendment to Contract DA5369 with Convergint Technologies, LLC,
covering ongoing maintenance, repair, and technical support services for
the Access Control and Alarm Monitoring Systems of Los Angeles World
Airports; and Administrative Exemption from the California Environmental
Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 21, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 21, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
(4) 220281
Board of Airport Commissioners report relative to approving the Second
Amendment to Contracts DA5456 with Birdi Systems, Inc. and DA5457
with Direct A/V, covering information technology infrastructure installation
and related services for Los Angeles World Airports; and Administrative
and Categorical Exemption from CEQA pursuant to Article ll, Section 2(f)
and Article lll, Class 1(1) of the Los Angeles CEQA Guidelines.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 27, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
(5) 200602
Board of Airport Commissioners report relative to the Sixth Amendment to
Contract DA5212 with Integrated Security Solutions, Inc., covering
configuration of new and existing closedcircuit television cameras
and ongoing maintenance and repair services for the Closed Circuit
Television Video Surveillance and Intelligent Observation Network of Los
Angeles World Airports; and Administrative and Categorical Exemption
from the California Environmental Quality Act (CEQA) , pursuant to Article
II, Section 2(f) and Article lll, Class 1(1) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 27, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
(6) 231049
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE NOVEMBER 27, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 14, 2023)
(6) 231049
Board of Harbor Commissioners report relative to approving the First
Amendment to Subrecipient Agreement No. 203723 for the Port of Los
Angeles’ Advanced Infrastructure Demonstration Project with West Basin
Container Terminal and Wireless Advanced Vehicle Electrification, LLC;
and Administrative Exemption from the California Environmental Quality
Act (CEQA) under Article ll, Section 2(f) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE OCTOBER 26, 2023
(LAST DAY FOR COUNCIL ACTION OCTOBER 25, 2023)
(7) 160968S2
CD 1 Motion (Hernandez – McOsker) relative to the redevelopment of the former
Lincoln Heights Jail located at 401 North Avenue 19, Los Angeles,
California 90031.
Community Impact Statement: None submitted
(8) 220098
City Administrative Officer report relative to increasing and diversifying
participation in City contracting.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(9) 221463
Board of Airport Commissioners report relative to amending Section
10.1.1 of the Los Angeles Administrative Code (LAAC) to increase the
dollar and term limits of contracts that can be approved by the Chief
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
(9) 221463
Board of Airport Commissioners report relative to amending Section
10.1.1 of the Los Angeles Administrative Code (LAAC) to increase the
dollar and term limits of contracts that can be approved by the Chief
Executive Officer (CEO)/General Manager (GM) of Los Angeles World
Airports (LAWA) and Subsection (f) of Section 10.15 of the LAAC to
authorize the use of the Competitive Sealed Proposal Selection Process
(CSPSP) to deliver capital improvements or other construction projects at
LAWA; City Attorney report and Draft Ordinance relative to amending
Subsection (f) of Section 10.15 of the LAAC to authorize LAWA to utilize
CSPSP; and Administrative Exemption from the California Environmental
Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.