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Trade, Travel and Tourism Committee

Regular Meeting

Los Angeles, CA · October 3, 2023

AgendaMinutes

Minutes

Please Note Public Comment Will Be Taken In­Person Only. JOURNAL – TRADE, TRAVEL AND TOURISM COMMITTEE TUESDAY, OCTOBER 3, 2023 ­ 2:00 PM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR COUNCILMEMBER TIM McOSKER COUNCILMEMBER HUGO SOTO­MARTINEZ (Andrew Suh – Legislative Assistant ­ (213) 978­1072 or andrew.suh@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 23­0978 Board of Airport Commissioners report relative to approving the First Amendment to Contract DA­5464 with Kaplan Kirsch & Rockwell LLP, covering legal services for Los Angeles World Airports pertaining to the Landside Access Modernization Program public contracting, advisory and claims work, and other related services; and Administrative exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(i) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 10, 2023 Landside Access Modernization Program public contracting, advisory and claims work, and other related services; and Administrative exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(i) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 10, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 8, 2023) APPROVED Board of Airport Commissioners report dated April 3, 2023 – (3) Yes (2) 23­1028 Board of Airport Commissioners report relative to approving the First Amendment to Reimbursement Agreement DA­5510 with American Airlines, Inc., covering design and construction services to support the Los Angeles World Airports Cellular Distributed Antenna System initiative at Los Angeles International Airport; and Administrative Exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(i) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 20, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) APPROVED Board of Airport Commissioners report dated April 19, 2023 – (3) Yes (3) 22­0675 Board of Airport Commissioners report relative to approving the Second Amendment to Contract DA­5369 with Convergint Technologies, LLC, covering ongoing maintenance, repair, and technical support services for the Access Control and Alarm Monitoring Systems of Los Angeles World Airports; and Administrative Exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 21, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 21, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) APPROVED Board of Airport Commissioners report dated May 30, 2023 – (3) Yes (4) 22­0281 Board of Airport Commissioners report relative to approving the Second Amendment to Contracts DA­5456 with Birdi Systems, Inc. and DA­5457 with Direct A/V, covering information technology infrastructure installation and related services for Los Angeles World Airports; and Administrative and Categorical Exemption from CEQA pursuant to Article ll, Section 2(f) and Article lll, Class 1(1) of the Los Angeles CEQA Guidelines. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 27, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) APPROVED Board of Airport Commissioners report dated June 12, 2023 – (3) Yes (5) 20­0602 Board of Airport Commissioners report relative to the Sixth Amendment to Contract DA­5212 with Integrated Security Solutions, Inc., covering configuration of new and existing closed­circuit television cameras and ongoing maintenance and repair services for the Closed Circuit Television Video Surveillance and Intelligent Observation Network of Los Angeles World Airports; and Administrative and Categorical Exemption from the California Environmental Quality Act (CEQA) , pursuant to Article II, Section 2(f) and Article lll, Class 1(1) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 27, 2023 Angeles World Airports; and Administrative and Categorical Exemption from the California Environmental Quality Act (CEQA) , pursuant to Article II, Section 2(f) and Article lll, Class 1(1) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 27, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) APPROVED Board of Airport Commissioners report dated June 12, 2023 – (3) Yes (6) 23­1049 Board of Harbor Commissioners report relative to approving the First Amendment to Subrecipient Agreement No. 20­3723 for the Port of Los Angeles’ Advanced Infrastructure Demonstration Project with West Basin Container Terminal and Wireless Advanced Vehicle Electrification, LLC; and Administrative Exemption from the California Environmental Quality Act (CEQA) under Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ OCTOBER 26, 2023 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 25, 2023) APPROVED Board of Harbor Commissioners report dated September 26, 2023 – (3) Yes (7) 16­0968­S2 CD 1 Motion (Hernandez – McOsker) relative to the redevelopment of the former Lincoln Heights Jail located at 401 North Avenue 19, Los Angeles, California 90031. Community Impact Statement: None submitted APPROVED Motion (Hernandez – McOsker) AS AMENDED – (3) Yes; Amendment noted in the committee report attached to the Council file. (8) 22­0098 City Administrative Officer report relative to increasing and diversifying participation in City contracting. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Motion (Hernandez – McOsker) AS AMENDED – (3) Yes; Amendment noted in the committee report attached to the Council file. (8) 22­0098 City Administrative Officer report relative to increasing and diversifying participation in City contracting. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated July 10, 2023 – (3) Yes (9) 22­1463 Board of Airport Commissioners report relative to amending Section 10.1.1 of the Los Angeles Administrative Code (LAAC) to increase the dollar and term limits of contracts that can be approved by the Chief Executive Officer (CEO)/General Manager (GM) of Los Angeles World Airports (LAWA) and Subsection (f) of Section 10.15 of the LAAC to authorize the use of the Competitive Sealed Proposal Selection Process (CSPSP) to deliver capital improvements or other construction projects at LAWA; City Attorney report and Draft Ordinance relative to amending Subsection (f) of Section 10.15 of the LAAC to authorize LAWA to utilize CSPSP; and Administrative Exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted CONTINUED to a date to be determined. SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

Please Note Public Comment Will Be Taken In­Person Only. TRADE, TRAVEL AND TOURISM COMMITTEE TUESDAY, OCTOBER 3, 2023 ­ 2:00 PM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR COUNCILMEMBER TIM McOSKER COUNCILMEMBER HUGO SOTO­MARTINEZ (Andrew Suh – Legislative Assistant – (213) 978­1072 or andrew.suh@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 23­0978 Board of Airport Commissioners report relative to approving the First Amendment to Contract DA­5464 with Kaplan Kirsch & Rockwell LLP, covering legal services for Los Angeles World Airports pertaining to the Landside Access Modernization Program public contracting, advisory and claims work, and other related services; and Administrative exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(i) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 10, 2023 Landside Access Modernization Program public contracting, advisory and claims work, and other related services; and Administrative exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(i) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 10, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 8, 2023) (2) 23­1028 Board of Airport Commissioners report relative to approving the First Amendment to Reimbursement Agreement DA­5510 with American Airlines, Inc., covering design and construction services to support the Los Angeles World Airports Cellular Distributed Antenna System initiative at Los Angeles International Airport; and Administrative Exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(i) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 20, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) (3) 22­0675 Board of Airport Commissioners report relative to approving the Second Amendment to Contract DA­5369 with Convergint Technologies, LLC, covering ongoing maintenance, repair, and technical support services for the Access Control and Alarm Monitoring Systems of Los Angeles World Airports; and Administrative Exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 21, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 21, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) (4) 22­0281 Board of Airport Commissioners report relative to approving the Second Amendment to Contracts DA­5456 with Birdi Systems, Inc. and DA­5457 with Direct A/V, covering information technology infrastructure installation and related services for Los Angeles World Airports; and Administrative and Categorical Exemption from CEQA pursuant to Article ll, Section 2(f) and Article lll, Class 1(1) of the Los Angeles CEQA Guidelines. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 27, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) (5) 20­0602 Board of Airport Commissioners report relative to the Sixth Amendment to Contract DA­5212 with Integrated Security Solutions, Inc., covering configuration of new and existing closed­circuit television cameras and ongoing maintenance and repair services for the Closed Circuit Television Video Surveillance and Intelligent Observation Network of Los Angeles World Airports; and Administrative and Categorical Exemption from the California Environmental Quality Act (CEQA) , pursuant to Article II, Section 2(f) and Article lll, Class 1(1) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 27, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) (6) 23­1049 Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ NOVEMBER 27, 2023 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023) (6) 23­1049 Board of Harbor Commissioners report relative to approving the First Amendment to Subrecipient Agreement No. 20­3723 for the Port of Los Angeles’ Advanced Infrastructure Demonstration Project with West Basin Container Terminal and Wireless Advanced Vehicle Electrification, LLC; and Administrative Exemption from the California Environmental Quality Act (CEQA) under Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ OCTOBER 26, 2023 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 25, 2023) (7) 16­0968­S2 CD 1 Motion (Hernandez – McOsker) relative to the redevelopment of the former Lincoln Heights Jail located at 401 North Avenue 19, Los Angeles, California 90031. Community Impact Statement: None submitted (8) 22­0098 City Administrative Officer report relative to increasing and diversifying participation in City contracting. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (9) 22­1463 Board of Airport Commissioners report relative to amending Section 10.1.1 of the Los Angeles Administrative Code (LAAC) to increase the dollar and term limits of contracts that can be approved by the Chief Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (9) 22­1463 Board of Airport Commissioners report relative to amending Section 10.1.1 of the Los Angeles Administrative Code (LAAC) to increase the dollar and term limits of contracts that can be approved by the Chief Executive Officer (CEO)/General Manager (GM) of Los Angeles World Airports (LAWA) and Subsection (f) of Section 10.15 of the LAAC to authorize the use of the Competitive Sealed Proposal Selection Process (CSPSP) to deliver capital improvements or other construction projects at LAWA; City Attorney report and Draft Ordinance relative to amending Subsection (f) of Section 10.15 of the LAAC to authorize LAWA to utilize CSPSP; and Administrative Exemption from the California Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.