Trade, Travel and Tourism Committee
Regular MeetingLos Angeles, CA · January 28, 2025
Minutes
JOURNAL – TRADE, TRAVEL, AND TOURISM COMMITTEE
TUESDAY, JANUARY 28, 2025 2:00 PM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR
COUNCILMEMBER TIM McOSKER
COUNCILMEMBER MONICA RODRIGUEZ
(Mandy Morales Legislative Assistant (323) 4392346 or mandy.morales@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 240412S1
Board of Airport Commissioners report relative to Board Resolution
28084, authorizing amendments to InTerminal Concession Agreements
with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First
Class Vending Inc., Host International Inc., URW Airports LLC, Hudson
Magic Johnson EnterprisesConcourse Ventures LLC, and LAX Retail
Magic, at Los Angeles International Airport (LAX); adopting the LAX and
Van Nuys Airport Concessions Standard Operating Procedures; and
categorical exemption from California Environmental Quality Act (CEQA)
pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los
Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
28084, authorizing amendments to InTerminal Concession Agreements
with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First
Class Vending Inc., Host International Inc., URW Airports LLC, Hudson
Magic Johnson EnterprisesConcourse Ventures LLC, and LAX Retail
Magic, at Los Angeles International Airport (LAX); adopting the LAX and
Van Nuys Airport Concessions Standard Operating Procedures; and
categorical exemption from California Environmental Quality Act (CEQA)
pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los
Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 17, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 14, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(2) 201146S1
Board of Airport Commissioners report and Board Resolution 28016
relative to authorizing the replenishment of Owner's Project Contingency
and Replenishment of Contract Allowance 1 to Contract DA5462 with
Skanska USA Civil West California District Inc., covering the Roadways
Utilities and Enabling Project at LAX; and exemption from California
Environmental Quality Act (CEQA) pursuant to Article II, Section 2.i of the
Los Angeles City CEQA Guidelines
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 28, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 28, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(3) 230550S1
Board of Airport Commissioners report relative to Board Resolution 28052
authorizing execution of a First Amendment to Contract DA5620 with
Hensel Phelps Construction Co. for design and construction services for
the Central Terminal Area Curbside Improvement Program Project at LAX;
and exemption from California Environmental Quality Act (CEQA) pursuant
to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of
the Los Angeles City CEQA Guidelines.
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(3) 230550S1
Board of Airport Commissioners report relative to Board Resolution 28052
authorizing execution of a First Amendment to Contract DA5620 with
Hensel Phelps Construction Co. for design and construction services for
the Central Terminal Area Curbside Improvement Program Project at LAX;
and exemption from California Environmental Quality Act (CEQA) pursuant
to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of
the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE MARCH 17, 2025
(LAST DAY FOR COUNCIL ACTION MARCH 14, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(4) 250049
Board of Airport Commissioners report relative to Board Resolution 28051
authorizing execution of a First Amendment to Contract DA5629 with
Vanderlande Industries Inc., for design and construction services for the
Baggage Optimization Project Phase 2, at LAX; and exemption from
California Environmental Quality Act (CEQA) pursuant to Article III Class
1(1) and Article II, Section 2.i of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE MARCH 17, 2025
(LAST DAY FOR COUNCIL ACTION MARCH 14, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(5) 241613
Board of Airport Commissioners report and Board Resolution 28004
relative to a five (5)year Parking Agreement with Signature Flight Support
Corporation LLC covering a sublease by Los Angeles World Airports of
parking spaces at Van Nuys Airport; and exemption from CEQA pursuant
to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines
Fiscal Impact Statement: Yes
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(5) 241613
Board of Airport Commissioners report and Board Resolution 28004
relative to a five (5)year Parking Agreement with Signature Flight Support
Corporation LLC covering a sublease by Los Angeles World Airports of
parking spaces at Van Nuys Airport; and exemption from CEQA pursuant
to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JANUARY 29, 2025
(LAST DAY FOR COUNCIL ACTION JANUARY 29, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(6) 241612
Board of Airport Commissioners report and Resolution 28055 relative to a
five (5)year Contract with Deloitte Consulting LLP for professional support
services and Oracle enterprise software licensing for LAWA; and
categorical exemption pursuant to Article II, Section 2.f of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 28, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 28, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(7) 130039S2
Board of Airport Commissioners report relative to Board Resolution 28041
authorizing execution of a Third Amendment for the Amended and
Restated Premier Passenger Lounge Space Lease LAA8753 with
Korean Air Lines Co., for a passenger lounge in the Tom Bradley
International Terminal, at LAX; and categorical exemption under CEQA
pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
(7) 130039S2
Board of Airport Commissioners report relative to Board Resolution 28041
authorizing execution of a Third Amendment for the Amended and
Restated Premier Passenger Lounge Space Lease LAA8753 with
Korean Air Lines Co., for a passenger lounge in the Tom Bradley
International Terminal, at LAX; and categorical exemption under CEQA
pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 13, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 12, 2025)
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1)
Absent: Rodriguez
APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent:
Rodriguez
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781122. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781122. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
TRADE, TRAVEL, AND TOURISM COMMITTEE
TUESDAY, JANUARY 28, 2025 2:00 PM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR
COUNCILMEMBER TIM McOSKER
COUNCILMEMBER MONICA RODRIGUEZ
(Mandy Morales Legislative Assistant (323) 4392346 or mandy.morales@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
Additional information regarding Committee procedures provided at the end of this agenda.
Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 240412S1
Board of Airport Commissioners report relative to Board Resolution
28084, authorizing amendments to InTerminal Concession Agreements
with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First
Class Vending Inc., Host International Inc., URW Airports LLC, Hudson
Magic Johnson EnterprisesConcourse Ventures LLC, and LAX Retail
Magic, at Los Angeles International Airport (LAX); adopting the LAX and
Van Nuys Airport Concessions Standard Operating Procedures; and
categorical exemption from California Environmental Quality Act (CEQA)
pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los
Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
28084, authorizing amendments to InTerminal Concession Agreements
with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First
Class Vending Inc., Host International Inc., URW Airports LLC, Hudson
Magic Johnson EnterprisesConcourse Ventures LLC, and LAX Retail
Magic, at Los Angeles International Airport (LAX); adopting the LAX and
Van Nuys Airport Concessions Standard Operating Procedures; and
categorical exemption from California Environmental Quality Act (CEQA)
pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los
Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 17, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 14, 2025)
(2) 201146S1
Board of Airport Commissioners report and Board Resolution 28016
relative to authorizing the replenishment of Owner's Project Contingency
and Replenishment of Contract Allowance 1 to Contract DA5462 with
Skanska USA Civil West California District Inc., covering the Roadways
Utilities and Enabling Project at LAX; and exemption from California
Environmental Quality Act (CEQA) pursuant to Article II, Section 2.i of the
Los Angeles City CEQA Guidelines
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 28, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 28, 2025)
(3) 230550S1
Board of Airport Commissioners report relative to Board Resolution 28052
authorizing execution of a First Amendment to Contract DA5620 with
Hensel Phelps Construction Co. for design and construction services for
the Central Terminal Area Curbside Improvement Program Project at LAX;
and exemption from California Environmental Quality Act (CEQA) pursuant
to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of
the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
Hensel Phelps Construction Co. for design and construction services for
the Central Terminal Area Curbside Improvement Program Project at LAX;
and exemption from California Environmental Quality Act (CEQA) pursuant
to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of
the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE MARCH 17, 2025
(LAST DAY FOR COUNCIL ACTION MARCH 14, 2025)
(4) 250049
Board of Airport Commissioners report relative to Board Resolution 28051
authorizing execution of a First Amendment to Contract DA5629 with
Vanderlande Industries Inc., for design and construction services for the
Baggage Optimization Project Phase 2, at LAX; and exemption from
California Environmental Quality Act (CEQA) pursuant to Article III Class
1(1) and Article II, Section 2.i of the Los Angeles City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE MARCH 17, 2025
(LAST DAY FOR COUNCIL ACTION MARCH 14, 2025)
(5) 241613
Board of Airport Commissioners report and Board Resolution 28004
relative to a five (5)year Parking Agreement with Signature Flight Support
Corporation LLC covering a sublease by Los Angeles World Airports of
parking spaces at Van Nuys Airport; and exemption from CEQA pursuant
to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JANUARY 29, 2025
(LAST DAY FOR COUNCIL ACTION JANUARY 29, 2025)
(6) 241612
Board of Airport Commissioners report and Resolution 28055 relative to a
Community Impact Statement: None submitted
TIME LIMIT FILE JANUARY 29, 2025
(LAST DAY FOR COUNCIL ACTION JANUARY 29, 2025)
(6) 241612
Board of Airport Commissioners report and Resolution 28055 relative to a
five (5)year Contract with Deloitte Consulting LLP for professional support
services and Oracle enterprise software licensing for LAWA; and
categorical exemption pursuant to Article II, Section 2.f of the Los Angeles
City CEQA Guidelines.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 28, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 28, 2025)
(7) 130039S2
Board of Airport Commissioners report relative to Board Resolution 28041
authorizing execution of a Third Amendment for the Amended and
Restated Premier Passenger Lounge Space Lease LAA8753 with
Korean Air Lines Co., for a passenger lounge in the Tom Bradley
International Terminal, at LAX; and categorical exemption under CEQA
pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA
Guidelines.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE FEBRUARY 13, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 12, 2025)
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
TIME LIMIT FILE FEBRUARY 13, 2025
(LAST DAY FOR COUNCIL ACTION FEBRUARY 12, 2025)
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781122. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.