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Trade, Travel and Tourism Committee

Regular Meeting

Los Angeles, CA · January 28, 2025

AgendaMinutes

Minutes

JOURNAL – TRADE, TRAVEL, AND TOURISM COMMITTEE TUESDAY, JANUARY 28, 2025 ­ 2:00 PM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR COUNCILMEMBER TIM McOSKER COUNCILMEMBER MONICA RODRIGUEZ (Mandy Morales ­ Legislative Assistant ­ (323) 439­2346 or mandy.morales@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 24­0412­S1 Board of Airport Commissioners report relative to Board Resolution 28084, authorizing amendments to In­Terminal Concession Agreements with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First Class Vending Inc., Host International Inc., URW Airports LLC, Hudson­ Magic Johnson Enterprises­Concourse Ventures LLC, and LAX Retail Magic, at Los Angeles International Airport (LAX); adopting the LAX and Van Nuys Airport Concessions Standard Operating Procedures; and categorical exemption from California Environmental Quality Act (CEQA) pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes 28084, authorizing amendments to In­Terminal Concession Agreements with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First Class Vending Inc., Host International Inc., URW Airports LLC, Hudson­ Magic Johnson Enterprises­Concourse Ventures LLC, and LAX Retail Magic, at Los Angeles International Airport (LAX); adopting the LAX and Van Nuys Airport Concessions Standard Operating Procedures; and categorical exemption from California Environmental Quality Act (CEQA) pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 17, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 14, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (2) 20­1146­S1 Board of Airport Commissioners report and Board Resolution 28016 relative to authorizing the replenishment of Owner's Project Contingency and Replenishment of Contract Allowance 1 to Contract DA­5462 with Skanska USA Civil West California District Inc., covering the Roadways Utilities and Enabling Project at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article II, Section 2.i of the Los Angeles City CEQA Guidelines Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 28, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 28, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (3) 23­0550­S1 Board of Airport Commissioners report relative to Board Resolution 28052 authorizing execution of a First Amendment to Contract DA­5620 with Hensel Phelps Construction Co. for design and construction services for the Central Terminal Area Curbside Improvement Program Project at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of the Los Angeles City CEQA Guidelines. APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (3) 23­0550­S1 Board of Airport Commissioners report relative to Board Resolution 28052 authorizing execution of a First Amendment to Contract DA­5620 with Hensel Phelps Construction Co. for design and construction services for the Central Terminal Area Curbside Improvement Program Project at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MARCH 17, 2025 (LAST DAY FOR COUNCIL ACTION ­ MARCH 14, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (4) 25­0049 Board of Airport Commissioners report relative to Board Resolution 28051 authorizing execution of a First Amendment to Contract DA­5629 with Vanderlande Industries Inc., for design and construction services for the Baggage Optimization Project Phase 2, at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article III Class 1(1) and Article II, Section 2.i of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MARCH 17, 2025 (LAST DAY FOR COUNCIL ACTION ­ MARCH 14, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (5) 24­1613 Board of Airport Commissioners report and Board Resolution 28004 relative to a five (5)­year Parking Agreement with Signature Flight Support Corporation LLC covering a sublease by Los Angeles World Airports of parking spaces at Van Nuys Airport; and exemption from CEQA pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines Fiscal Impact Statement: Yes APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (5) 24­1613 Board of Airport Commissioners report and Board Resolution 28004 relative to a five (5)­year Parking Agreement with Signature Flight Support Corporation LLC covering a sublease by Los Angeles World Airports of parking spaces at Van Nuys Airport; and exemption from CEQA pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JANUARY 29, 2025 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 29, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (6) 24­1612 Board of Airport Commissioners report and Resolution 28055 relative to a five (5)­year Contract with Deloitte Consulting LLP for professional support services and Oracle enterprise software licensing for LAWA; and categorical exemption pursuant to Article II, Section 2.f of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 28, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 28, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (7) 13­0039­S2 Board of Airport Commissioners report relative to Board Resolution 28041 authorizing execution of a Third Amendment for the Amended and Restated Premier Passenger Lounge Space Lease LAA­8753 with Korean Air Lines Co., for a passenger lounge in the Tom Bradley International Terminal, at LAX; and categorical exemption under CEQA pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez (7) 13­0039­S2 Board of Airport Commissioners report relative to Board Resolution 28041 authorizing execution of a Third Amendment for the Amended and Restated Premier Passenger Lounge Space Lease LAA­8753 with Korean Air Lines Co., for a passenger lounge in the Tom Bradley International Terminal, at LAX; and categorical exemption under CEQA pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 13, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 12, 2025) APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez APPROVED Board of Airport Commissioners report and Board Resolution (2) Yes; (1) Absent: Rodriguez SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1122. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1122. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

TRADE, TRAVEL, AND TOURISM COMMITTEE TUESDAY, JANUARY 28, 2025 ­ 2:00 PM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER TRACI PARK, CHAIR COUNCILMEMBER TIM McOSKER COUNCILMEMBER MONICA RODRIGUEZ (Mandy Morales ­ Legislative Assistant ­ (323) 439­2346 or mandy.morales@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 24­0412­S1 Board of Airport Commissioners report relative to Board Resolution 28084, authorizing amendments to In­Terminal Concession Agreements with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First Class Vending Inc., Host International Inc., URW Airports LLC, Hudson­ Magic Johnson Enterprises­Concourse Ventures LLC, and LAX Retail Magic, at Los Angeles International Airport (LAX); adopting the LAX and Van Nuys Airport Concessions Standard Operating Procedures; and categorical exemption from California Environmental Quality Act (CEQA) pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes 28084, authorizing amendments to In­Terminal Concession Agreements with Areas USA LAX LLC, Crews Hospitality LLC, DN/Dakota JME, First Class Vending Inc., Host International Inc., URW Airports LLC, Hudson­ Magic Johnson Enterprises­Concourse Ventures LLC, and LAX Retail Magic, at Los Angeles International Airport (LAX); adopting the LAX and Van Nuys Airport Concessions Standard Operating Procedures; and categorical exemption from California Environmental Quality Act (CEQA) pursuant to Article II, Section 2.f and Article II, Section 2.n of the of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 17, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 14, 2025) (2) 20­1146­S1 Board of Airport Commissioners report and Board Resolution 28016 relative to authorizing the replenishment of Owner's Project Contingency and Replenishment of Contract Allowance 1 to Contract DA­5462 with Skanska USA Civil West California District Inc., covering the Roadways Utilities and Enabling Project at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article II, Section 2.i of the Los Angeles City CEQA Guidelines Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 28, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 28, 2025) (3) 23­0550­S1 Board of Airport Commissioners report relative to Board Resolution 28052 authorizing execution of a First Amendment to Contract DA­5620 with Hensel Phelps Construction Co. for design and construction services for the Central Terminal Area Curbside Improvement Program Project at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted Hensel Phelps Construction Co. for design and construction services for the Central Terminal Area Curbside Improvement Program Project at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article III Class 1(1), Article III, Class 1(6), and Article III, Class 1(12) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MARCH 17, 2025 (LAST DAY FOR COUNCIL ACTION ­ MARCH 14, 2025) (4) 25­0049 Board of Airport Commissioners report relative to Board Resolution 28051 authorizing execution of a First Amendment to Contract DA­5629 with Vanderlande Industries Inc., for design and construction services for the Baggage Optimization Project Phase 2, at LAX; and exemption from California Environmental Quality Act (CEQA) pursuant to Article III Class 1(1) and Article II, Section 2.i of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MARCH 17, 2025 (LAST DAY FOR COUNCIL ACTION ­ MARCH 14, 2025) (5) 24­1613 Board of Airport Commissioners report and Board Resolution 28004 relative to a five (5)­year Parking Agreement with Signature Flight Support Corporation LLC covering a sublease by Los Angeles World Airports of parking spaces at Van Nuys Airport; and exemption from CEQA pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JANUARY 29, 2025 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 29, 2025) (6) 24­1612 Board of Airport Commissioners report and Resolution 28055 relative to a Community Impact Statement: None submitted TIME LIMIT FILE ­ JANUARY 29, 2025 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 29, 2025) (6) 24­1612 Board of Airport Commissioners report and Resolution 28055 relative to a five (5)­year Contract with Deloitte Consulting LLP for professional support services and Oracle enterprise software licensing for LAWA; and categorical exemption pursuant to Article II, Section 2.f of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 28, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 28, 2025) (7) 13­0039­S2 Board of Airport Commissioners report relative to Board Resolution 28041 authorizing execution of a Third Amendment for the Amended and Restated Premier Passenger Lounge Space Lease LAA­8753 with Korean Air Lines Co., for a passenger lounge in the Tom Bradley International Terminal, at LAX; and categorical exemption under CEQA pursuant to Article III, Class 1(18)(c) of the Los Angeles City CEQA Guidelines. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ FEBRUARY 13, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 12, 2025) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. TIME LIMIT FILE ­ FEBRUARY 13, 2025 (LAST DAY FOR COUNCIL ACTION ­ FEBRUARY 12, 2025) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1122. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.