Electric Utility Board

CUSTOMER ENGAGEMENT COMMITTEE AGENDA July 21, 2026 8:45am OPEN SESSION: CITIZENS TOWER 1314 Avenue K Lubbock, Texas 79401 5th Floor Conference Rooms 501A 1. Call to order. Open Session 2. Approve the minutes from the last held meeting on November 18, 2025. 3. Discussion regarding a proposed Electric Vehicle (EV) Incentive Policy. 4. Discussion regarding the City's new website and related customer information and services. 5. Discussion regarding services provided to the City of Lubbock. 6. Discussion regarding retail cash payment options and the use of the Kubra payment platform. 7. Discussion regarding automation initiatives within the Utility Customer Center to improve customer service and operational efficiency. 8. Discussion regarding customer fees collected by the city. 9. Adjourn Posted on the bulletin board outside the south entrance of Citizen’s Tower, 1314 Ave. K., Lubbock, Texas, on the 15th day of July 2026, at 2:00 P.M. Beatrice Duenez By: ******************************************************************************************************** CITY OF LUBBOCK CUSTOMER ENGAGEMENT COMMITTEE AND EUB MEETINGS ARE AVAILABLE TO ALL PERSONS REGARDLESS OF DISABILITY. IF YOU REQUIRE SPECIAL ASSISTANCE, PLEASE CONTACT THE CITY SECRETARY AT (806) 775-2026 OR WRITE P. O. BOX 2000, LUBBOCK, TEXAS 79457, AT LEAST 48 HOURS IN ADVANCE OF THE MEETING. ********************************************************************************************************