Ambulance Advisory Committee

AMBULANCE ADVISORY COMMITTEE MEETING MINUTES - DRAFT April 19, 2012 9:00 AM Meeting called to order at 9:00 a.m. by Kerran Vigroux AAC Members Present: Kerran Vigroux, Director of Public Health & Community Services Dan Cronin, Nashua Fire Department Fran Dupuis, St. Joseph’s Hospital Mark Hastings, Southern NH Medical Center AMR Representatives: Christopher Stawasz, AMR Operations Manager Roland Vaillancourt, AMR Operations Manager Motion made to accept the Minutes from the February 16, 2012 meeting: Fran Dupuis accepted the motion Dan Cronin seconded the motion All in Favor – Unanimous Minutes Approved Members were given Minutes from the February 2012 meeting, the AMR Reports for February and March 2012, the AMR Certificate of Accreditation, the AMR-City of Nashua CQI Review, and an Agenda for the April 19, 2012 meeting. Kerran Vigroux  Kerran invited Nancy Seskes to the meeting today. She won’t be attending regularly; however, she will be an additional resource for us to go to. Chris Stawasz  There were no changes in the number of calls or type of calls during February and March. We believe the mild winter to be a factor.  AMR received their Certificate of Accreditation a couple weeks ago, and on May 10th there will be a ceremony to officially apply the CAAS logo to the AMR vehicles.  The first meeting was held in late March to develop, plan and perform the first of the required annual training exercises. o A target exercise date of mid June is being planned and will involve both hospitals, the Nashua Fire Department, Nashua Police, Nashua Public Health and Nashua Transit, as well as other City Agencies. o We met with Mark Sousa, and he will allow us to have a transit bus to use, and for the 2nd exercise, we possibly will use a school bus.  AMR Nashua is now registered with Safe Kids®, and has a certified child passenger safety seat technician on the Nashua staff. o Kerran: Kids Safety Day is on Saturday, April 28th at City Hall and the Nashua Public Library.  CQI Report – February 1st through March 31st, 2012 o Lucas 2  Cardiac arrest numbers were discussed o ASA Protocol Compliance  Chest pain statistics were discussed o CPAP/Intubation  Breathing problem situations were discussed o Patient Satisfaction  Statistics were discussed  The AMR Patient Survey is available at: AMRAmbulanceSurvey.com  Kerran: The response rate was low. How many responses were given and how many came back?  Chris will check into this.  Kerran: Asked about the MCI Trailer  Per Chris the trailer is here and parked outside their office, and will be lettered next week.  Kerran: Asked about pre-alert procedures  Chris stated that they are working with the Nashua Fire Dispatch  Kerran spoke about patient inquiries that have come into the City  It was decided that all patient inquiries, no matter where they are received, will come to her for handling.  Inquiries have included: Billing questions, issues with the level of care, service and response time.   She will now take all inquiries, discuss them with Chris and then call the people back to make sure they are comfortable with the resolution. o Last month’s inquiries included 2 billing questions and 1 level of care concern. o If someone has a concern about how they were treated, both Chris and Kerran will talk with them. Kerran asked for any additional questions or comments. There were none. Kerran opened the meeting to Public questions and comments.  Nancy Seskes asked about the quality of data of a CHF patient o Ronald Vaillancourt discussed her question. Kerran Vigroux requested a motion to adjourn. Fran Dupuis moved to adjourn the meeting. Mark Hastings seconded the motion. All in favor: Aye Meeting ended at 9:45 a.m. The next AAC Meeting will be held on Thursday, June 21, 2012 at 9:00 a.m., at the City of Nashua Public Health and Community Services building, located at 18 Mulberry Street, Nashua. Respectfully Submitted, Barbara Scacco Administrative Assistant II City of Nashua