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Personnel Board

Regular Meeting

Hialeah, FL · September 12, 2022

AgendaMinutes

Minutes

PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. Call to Order/Roll Call of Members: Stephen Dielmann, Chairperson; Clayton Warren Angus Jr., Vice-chairperson; Enrique Vargas, Member. PRESENT Stephen Dielmann, Chairperson; Clayton Warren Angus Jr., Vice-chairperson; Enrique Vargas, Member; Elsa I. Jaramillo-Velez, Human Resources Director; Lorena Amable Santos, Personnel Board Secretary. ABSENT Lorena Bravo, City Attorney. Quorum is present. AGENDA I. Request to approve the minutes of the August 2022 Personnel Board meeting. APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. II. Report of leave with pay, because of Death in the Immediate Family, for the listed employees, in accordance with Rule 12, Section5 (f) of the Civil Service Rules and Regulations, received August 2022. a. Juan Gomez Building Department b. Andres R. Garcia Fire Department c. Manuel X. Colon Police Department SO NOTED. III. Report of Leave without Pay for August 2022 attached. SO NOTED. IV. Report of Civil Service Appointments for August 2022. a. Carlos Gonzalez (Fire Lieutenant – 08/01/2022) Fire Department b. James Brown (Fire Lieutenant – 08/02/2022) Fire Department c. Javier Fong (Fire Engineer – 08/01/2022) Fire Department d. Jonathan Morales (Firefighter – 09/11/2022) Fire Department e. Ryan Gallardo (Firefighter – 09/12/2022) Fire Department f. Robert J. Cruz (Firefighter – 09/12/2022) Fire Department g. Alexander Rodriguez (Firefighter – 09/12/2022) Fire Department h. Tyler B. Wall (Firefighter – 09/12/2022) Fire Department i. Alberto Leon (Firefighter – 09/12/2022) Fire Department j. Luis Velazquez (Firefighter – 09/12/2022) Fire Department k. Jose Faz (Firefighter – 09/12/2022) Fire Department l. Andy Scarys (Firefighter – 09/12/2022) Fire Department m. Kevin Abraham (Firefighter – 09/12/2022) Fire Department n. Aaron Munoz (Firefighter – 09/12/2022) Fire Department 1 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. o. Andres Pineda (Firefighter – 09/12/2022) Fire Department p. Noah Ancheta (Firefighter – 09/12/2022) Fire Department q. Jose Nunez Mateos (Firefighter – 09/12/2022) Fire Department r. Jose A. Ramos (Firefighter – 09/12/2022) Fire Department s. Katherine Cabrera-Trejos (CDBG Coordinator – 09/05/2022) Grants & Human Serv. Dept. t. Merian Sepulveda (Systems Analyst – 08/22/2022) IT Department u. Dashley De La Caridad Iribar (Property Clerk – 08/16/2022) Police Department v. Alice Arrieta (Asst. Director of Com. & Special Events – 08/21/2022) Com. & Special Events Dept. SO NOTED. V. Report of Resignations for August 2022. a. Anne Serrano Resigned Business Tax Division b. Vicente Rodriguez Retired Construction & Maint. Dept. c. Lisbeth Montoro Resigned Finance Division d. Adriana Perez Resigned Library Department e. Sophia Galano Resigned Police Department f. Fernando Hernandez Resigned Police Department g. Giselle E. Kleiban Resigned Police Department h. Billy Zeus Lezcano Resigned Police Department i. Maria F. Dominguez Resigned Police Department j. Orlando Marrero Resigned Police Department k. Ricky A. Melchor Retired Police Department l. Kevin Garcia Resigned Police Department m. Roberto Salmeron Resigned Police Department n. Harel M. Ibanez Resigned Police Department o. Felix M. Salazar Resigned Police Department p. Johanna Hernandez Resigned Public Safety Comm. q. George R. Cho Resigned Public Works Department r. Maria D. Dominguez Retired Public Works Department s. Ingrid Camino-Hernandez Res-Retired Retirement Department V. Updated t. Michael Smith Retired (Entered DROP) Fire Department u. Ramiro Del Nodal Retired (Entered DROP) Police Department SO NOTED. VI. Report of Maternal/Paternal Leave for August 2022. a. Wilky Celestin Fire Department SO NOTED. 2 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. VII. Request to certify the following Competitive Eligibility Lists: a. Firefighter APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. b. Lien Search and Records Specialist APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. c. Public Service Aide APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. d. Clerk Typist I APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. VIII. Request to certify the following Non-competitive Eligibility Lists: a. CDBG Coordinator – Grants and Human Services Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. b. Assistant Director of Communications and Special Events APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. c. Office Coordinator – Planning & Zoning Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. d. Executive Assistant – Library Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. e. Risk Management Specialist – Risk Management Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. f. Logistic Specialist – Communications and Special Events Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. g. Milander Center Coordinator – Communications and Special Events Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. 3 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. h. Marketing and Media Coordinator – Communications and Special Events Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. i. Media Specialist Inter-Department Liaison – Communications and Special Events Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. j. Quality Assurance Supervisor – Public Safety Communications Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. k. Police Radio Dispatcher – Public Safety Communications Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. l. Complaint Officer II – Public Safety Communications Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. m. Electronic Technician – Public Safety Communications Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. n. Digital Records Technician – Police Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. o. Public Service Aide – Police Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. p. I.D. Technician I – Police Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. q. Purchasing Aide – Parks and Recreation Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. r. Service Worker – Parks and Recreation Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. s. Roadway & Stormwater Engineering Manager – Streets Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. 4 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. t. Stormwater Utility Technician – Streets Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. u. Streets Engineer – Streets Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. v. Streets Journeyman – Streets Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. w. Truck Driver – Streets Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. x. Business Tax Inspector I – Business Tax Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. y. Business Tax Receptionist – Business Tax Division APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. z. Business Tax Specialist – Business Tax Division APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. aa. Purchasing Supervisor – Purchasing Division APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. bb. Receptionist – Purchasing Division APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. cc. Customer Service Representative – Fire Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. dd. Fire Code Enforcement Officer – Fire Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. ee. Fire Inspector – Fire Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. 5 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. ff. Fleet Parts Counterperson – Fleet Maintenance Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. gg. Equipment Service Worker – Fleet Maintenance Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. hh. Automotive Supervisor I – Fleet Maintenance Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. ii. Electrician Apprentice – Construction & Maintenance Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. jj. Skilled Craftsman – Construction & Maintenance Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. kk. Truck Driver – Construction & Maintenance Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. IX. Request to approve the following New Job Descriptions (Attached): a. Construction and Maintenance Manager for Home/Ship Projects and the City’s Housing Program. APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. b. Purchasing Supervisor APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. c. Seasonal Clerk – Grants and Human Services Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. d. Communications Manager – Public Safety Communications APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. e. Seasonal Business Tax Specialist I APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. 6 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. f. Business Tax Receptionist APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. X. Request to approve the following Revised Job Descriptions (Attached): a. Director of Construction and Maintenance APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. b. Customer Service Representative – Public Works APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. c. Mechanic II – Construction & Maintenance Department APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. d. EPI Youth Program Coordinator – Parks & Recreation Department APPROVED 3-0. Motion by Mr. Angus. Second by Mr. Vargas. Motion carried unanimously. e. Property Manager – Affordable Housing APPROVED 3-0. Motion by Mr. Vargas. Second by Mr. Angus. Motion carried unanimously. XI. Notice of approved request of Reclassifications for the following positions: a. Existing: Utilityman Changed to: Meter Reader SO NOTED. b. Existing: Customer Service Representative (A) Change to: Customer Service Representative SO NOTED. c. Existing: Communication and Special Events Manager Change to: Assistant Director of Communications and Special Events SO NOTED. (Christian Consuegra) d. Existing: P/T Recreation Leader Change to: P/T Lifeguard SO NOTED. 7 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. e. (Lourdes Alfaro) Existing: Clerk Typist I Change to: Clerk Typist II SO NOTED. f. Existing: Literacy Program Director Change to: Education Center Director II SO NOTED. (Fabio Nojas, Jaedon Christopher, Britany Navarro, Matthew Raul Perez, Alyssa N. Perez, Sophia Inguanzo, Melisa Rodriguez, Nicole M. Espinosa) g. Existing: (8) Summer P/T Recreation Leader Change to: (8) Year-Round P/T Recreation Leader SO NOTED. (Maritza Morejon, Fatima Carrillo) h. Existing: (2) P/T Summer Program Leader Change to: (2) P/T Year-Round Program Leader SO NOTED. (Laura Alonso) i. Existing: P/T Tutor Change to: P/T Camp Director SO NOTED. (Katherine Fernandez) j. Existing: P/T Recreation Leader Change to: P/T Tutor SO NOTED. (Iglenys Diaz) k. Existing: P/T Program Leader Change to: P/T Tutor SO NOTED. (Janicelys Segarra, Victoria A. Cabrera) l. Existing: (2) P/T Recreation Leader Change to: (2) Receptionist SO NOTED. 8 PERSONNEL BOARD MEETING MINUTES Monday, September 12, 2022 – 6:00 p.m. m. Existing: Police Radio Dispatcher Change to: Public Safety Communications Supervisor SO NOTED. XII. Request to hear Unfinished Business. XIII. Request to hear New Business. XIV. Request to hear Comments and Questions. Meeting Adjourned – 6:24 p.m. NEXT PERSONNEL BOARD MEETING: MONDAY, OCTOBER 3, 2022 – 6:00 p.m. If any person decides to appeal any decision made by the Personnel Board with respect to any matter considered at this meeting, he/she will need a record of the proceedings and, for such purpose, June & July need to ensure that a verbatim record of the proceedings is made, which record includes the testimony and evidence upon which the appeal is to be based. In accordance with the Americans and Disabilities Act of 1990, persons needing a special accommodation to participate in this proceeding should contact the Office of the City Clerk no later than two (2) days prior to the proceeding. Telephone (305) 883-5820 for assistance; if hearing impaired, telephone the Florida Relay Service Numbers (800) 955-8771 (TDD) or (800) 955-8700 (VOICE), for assistance. 9

Agenda

PERSONNEL BOARD MEETING Monday, September 12, 2022 – 6:00 p.m. Call to Order/Roll Call of Members: Stephen Dielmann, Chairperson; Clayton Warren Angus Jr., Vice-chairperson; Enrique Vargas, Member. AGENDA I. Request to approve the minutes of the August 2022 Personnel Board meeting. II. Report of leave with pay, because of Death in the Immediate Family, for the listed employees, in accordance with Rule 12, Section5 (f) of the Civil Service Rules and Regulations, received August 2022. a. Juan Gomez Building Department b. Andres R. Garcia Fire Department c. Manuel X. Colon Police Department III. Report of Leave without Pay for August 2022 attached. IV. Report of Civil Service Appointments for August 2022. a. Carlos Gonzalez (Fire Lieutenant – 08/01/2022) Fire Department b. James Brown (Fire Lieutenant – 08/02/2022) Fire Department c. Javier Fong (Fire Engineer – 08/01/2022) Fire Department d. Jonathan Morales (Firefighter – 09/11/2022) Fire Department e. Ryan Gallardo (Firefighter – 09/12/2022) Fire Department f. Robert J. Cruz (Firefighter – 09/12/2022) Fire Department g. Alexander Rodriguez (Firefighter – 09/12/2022) Fire Department h. Tyler B. Wall (Firefighter – 09/12/2022) Fire Department i. Alberto Leon (Firefighter – 09/12/2022) Fire Department j. Luis Velazquez (Firefighter – 09/12/2022) Fire Department k. Jose Faz (Firefighter – 09/12/2022) Fire Department l. Andy Scarys (Firefighter – 09/12/2022) Fire Department m. Kevin Abraham (Firefighter – 09/12/2022) Fire Department n. Aaron Munoz (Firefighter – 09/12/2022) Fire Department o. Andres Pineda (Firefighter – 09/12/2022) Fire Department p. Noah Ancheta (Firefighter – 09/12/2022) Fire Department q. Jose Nunez Mateos (Firefighter – 09/12/2022) Fire Department r. Jose A. Ramos (Firefighter – 09/12/2022) Fire Department s. Katherine Cabrera-Trejos (CDBG Coordinator – 09/05/2022) Grants & Human Serv. Dept. t. Merian Sepulveda (Systems Analyst – 08/22/2022) IT Department u. Dashley De La Caridad Iribar (Property Clerk – 08/16/2022) Police Department v. Alice Arrieta (Asst. Director of Com. & Special Events – 08/21/2022) Com. & Special Events Dept. 1 PERSONNEL BOARD MEETING Monday, September 12, 2022 – 6:00 p.m. V. Report of Resignations for August 2022. a. Anne Serrano Resigned Business Tax Division b. Vicente Rodriguez Retired Construction & Maint. Dept. c. Lisbeth Montoro Resigned Finance Division d. Adriana Perez Resigned Library Department e. Sophia Galano Resigned Police Department f. Fernando Hernandez Resigned Police Department g. Giselle E. Kleiban Resigned Police Department h. Billy Zeus Lezcano Resigned Police Department i. Maria F. Dominguez Resigned Police Department j. Orlando Marrero Resigned Police Department k. Ricky A. Melchor Retired Police Department l. Kevin Garcia Resigned Police Department m. Roberto Salmeron Resigned Police Department n. Harel M. Ibanez Resigned Police Department o. Felix M. Salazar Resigned Police Department p. Johanna Hernandez Resigned Public Safety Comm. q. George R. Cho Resigned Public Works Department r. Maria D. Dominguez Retired Public Works Department s. Ingrid Camino-Hernandez Res-Retired Retirement Department V. Updated t. Michael Smith Retired (Entered DROP) Fire Department u. Ramiro Del Nodal Retired (Entered DROP) Police Department VI. Report of Maternal/Paternal Leave for August 2022. a. Wilky Celestin Fire Department VII. Request to certify the following Competitive Eligibility Lists: a. Firefighter b. Lien Search and Records Specialist c. Public Service Aide d. Clerk Typist I VIII. Request to certify the following Non-competitive Eligibility Lists: a. CDBG Coordinator – Grants and Human Services Department b. Assistant Director of Communications and Special Events c. Office Coordinator – Planning & Zoning Division d. Executive Assistant – Library Department e. Risk Management Specialist – Risk Management Department f. Logistic Specialist – Communications and Special Events Department g. Milander Center Coordinator – Communications and Special Events Department h. Marketing and Media Coordinator – Communications and Special Events Department 2 PERSONNEL BOARD MEETING Monday, September 12, 2022 – 6:00 p.m. i. Media Specialist Inter-Department Liaison – Communications and Special Events Department j. Quality Assurance Supervisor – Public Safety Communications Division k. Police Radio Dispatcher – Public Safety Communications Division l. Complaint Officer II – Public Safety Communications Division m. Electronic Technician – Public Safety Communications Division n. Digital Records Technician – Police Department o. Public Service Aide – Police Department p. I.D. Technician I – Police Department q. Purchasing Aide – Parks and Recreation Department r. Service Worker – Parks and Recreation Department s. Roadway & Stormwater Engineering Manager – Streets Department t. Stormwater Utility Technician – Streets Department u. Streets Engineer – Streets Department v. Streets Journeyman – Streets Department w. Truck Driver – Streets Department x. Business Tax Inspector I – Business Tax Division y. Business Tax Receptionist – Business Tax Division z. Business Tax Specialist – Business Tax Division aa. Purchasing Supervisor – Purchasing Division bb. Receptionist – Purchasing Division cc. Customer Service Representative – Fire Department dd. Fire Code Enforcement Officer – Fire Department ee. Fire Inspector – Fire Department ff. Fleet Parts Counterperson – Fleet Maintenance Department gg. Equipment Service Worker – Fleet Maintenance Department hh. Automotive Supervisor I – Fleet Maintenance Department ii. Electrician Apprentice – Construction & Maintenance Department jj. Skilled Craftsman – Construction & Maintenance Department kk. Truck Driver – Construction & Maintenance Department IX. Request to approve the following New Job Descriptions (Attached): a. Construction and Maintenance Manager for Home/Ship Projects and the City’s Housing Program. b. Purchasing Supervisor c. Seasonal Clerk – Grants and Human Services Department d. Communications Manager – Public Safety Communications e. Seasonal Business Tax Specialist I f. Business Tax Receptionist X. Request to approve the following Revised Job Descriptions (Attached): a. Director of Construction and Maintenance b. Customer Service Representative – Public Works c. Mechanic II – Construction & Maintenance Department d. EPI Youth Program Coordinator – Parks & Recreation Department e. Property Manager – Affordable Housing 3 PERSONNEL BOARD MEETING Monday, September 12, 2022 – 6:00 p.m. XI. Notice of approved request of Reclassifications for the following positions: a. Existing: Utilityman Changed to: Meter Reader b. Existing: Customer Service Representative (A) Change to: Customer Service Representative c. Existing: Communication and Special Events Manager Change to: Assistant Director of Communications and Special Events (Christian Consuegra) d. Existing: P/T Recreation Leader Change to: P/T Lifeguard e. (Lourdes Alfaro) Existing: Clerk Typist I Change to: Clerk Typist II f. Existing: Literacy Program Director Change to: Education Center Director II (Fabio Nojas, Jaedon Christopher, Britany Navarro, Matthew Raul Perez, Alyssa N. Perez, Sophia Inguanzo, Melisa Rodriguez, Nicole M. Espinosa) g. Existing: (8) Summer P/T Recreation Leader Change to: (8) Year-Round P/T Recreation Leader (Maritza Morejon, Fatima Carrillo) h. Existing: (2) P/T Summer Program Leader Change to: (2) P/T Year-Round Program Leader (Laura Alonso) i. Existing: P/T Tutor Change to: P/T Camp Director (Katherine Fernandez) j. Existing: P/T Recreation Leader Change to: P/T Tutor (Iglenys Diaz) k. Existing: P/T Program Leader Change to: P/T Tutor (Janicelys Segarra, Victoria A. Cabrera) l. Existing: (2) P/T Recreation Leader Change to: (2) Receptionist m. Existing: Police Radio Dispatcher Change to: Public Safety Communications Supervisor 4 PERSONNEL BOARD MEETING Monday, September 12, 2022 – 6:00 p.m. XII. Request to hear Unfinished Business. XIII. Request to hear New Business. XIV. Request to hear Comments and Questions. NEXT PERSONNEL BOARD MEETING: MONDAY, OCTOBER 3, 2022 – 6:00 p.m. If any person decides to appeal any decision made by the Personnel Board with respect to any matter considered at this meeting, he/she will need a record of the proceedings and, for such purpose, June & July need to ensure that a verbatim record of the proceedings is made, which record includes the testimony and evidence upon which the appeal is to be based. In accordance with the Americans and Disabilities Act of 1990, persons needing a special accommodation to participate in this proceeding should contact the Office of the City Clerk no later than two (2) days prior to the proceeding. Telephone (305) 883-5820 for assistance; if hearing impaired, telephone the Florida Relay Service Numbers (800) 955-8771 (TDD) or (800) 955-8700 (VOICE), for assistance. 5

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