Police Commission
Regular MeetingLaconia, NH · August 23, 2023
Minutes
LACONIA POLICE COMMISSION MEETING
AUGUST 23, 2023
Meeting took place at 3:00 p.m. in the Armand A. Bolduc
City Council Chamber,
Laconia City Hall, 45 Beacon Street East, Laconia, New
Hampshire
8/23/2023 - Minutes
1. CALL TO ORDER
Chairman Whittum called the meeting to Order at the above date and time.
2. SALUTE TO THE FLAG
Chairman Whittum lead the pledge of Allegiance.
3. RECORDING SECRETARY
Executive Assistant Lori Marsh.
4. ROLL CALL
4.A. Chairman Whittum recognized Commissioners present - Chairman Douglas Whittum,
Commissioner Frank Mello and Commissioner Scott Davis.
4.B. Chairman Whittum recognized Staff present - Chief Matthew Canfield.
4.C. Chairman Whittum recognized a quorum has been established and there are three
Commission members present.
5. PERSONNEL MATTERS
5.A. Swearing in of Patrol Officer Shannon Hubacher
5.A. Chief Canfield introduced Patrol Officer Shannon Hubacher. Shannon grew up in
Erie, Pennsylvania, the second of four children. After graduating from California University
of Pennsylvania with a Bachelor's Degree in Education/Athletic Training, she joined the
Marine Corps, following in her father's footsteps. . After twenty-five years of service, with
experience in Air Defense, Operations, Logistics and much more, she retired as a
Lieutenant Colonel. During that time, while stationed in Parris Island, South Carolina, she
met and married her husband Dwight Hubacher. They have five terrific children - Rachel,
Elizabeth, David, Philip and Levi. Shannon has taught her children to ski and that is their
favorite sport to all do together as a family, along with hiking. They have recently
summited Mount Washington and Mount Katahdin. She enjoys watching her children play
volleyball, football, hockey and golf. They are excited to be here in New Hampshire,
having recently moved from South Dakota. Chief Canfield advised we are very pleased to
have her here and present her to the Commission to be sworn in.
City Clerk Katie Gargano conducted the swearing in of Officer Shannon Hubacher.
volleyball, football, hockey and golf. They are excited to be here in New Hampshire,
having recently moved from South Dakota. Chief Canfield advised we are very pleased to
have her here and present her to the Commission to be sworn in.
City Clerk Katie Gargano conducted the swearing in of Officer Shannon Hubacher.
5.B. Introduction of Part Time Dispatcher Karry Arsenault
Chief Canfield introduced Karry Arsenault, our newest Part Time Dispatcher. Karry was
born and raised in New Hampshire, mostly the Concord area. After graduating high
school, she started police dispatching in the early 1990's for the Bow Police Department,
which encompassed the communities of Bow, Pembroke, Dunbarton and Allenstown.
After a few years, she left dispatching to pursue her dream of a career in education. Karry
graduated from Plymouth State College in 1999 with her Bachelor's degree in Education
and has been teaching in New Hampshire for the past twenty-four years. She currently
teaches fifth grade at Woodland Heights Elementary School here in Laconia. In 2019,
Karry moved to Laconia with her daughter Meredith, now twenty years old, and son Kyle,
who is eighteen years old. In her free time, she likes to spend time with family and friends.
She can usually be found down in Florida or at a beach. Karry also loves to travel and
explore new places. Her most exciting trip was to Romania in 2019, where she helped run
a summer camp for children in a local orphanage. Chief Canfield advised we are very
happy to have Karry here, especially with all of her combined experience.
5.C. Commendations & Awards
No discussion.
5.D. Resignations/Retirement
No discussion.
5.E. Promotions/Classification Change
No discussion.
6. COMMAND STAFF REPORTS
6.A. Chief - Support Division
Chief Canfield reported the following:
They have been very busy maintaining a number of different grants. They recently
submitted a grant application for Community Engagement Vehicle Block Grant that will
fund community service projects. The other application was for the Justice Assistance
Grant ((Burn JAG Grant), which will be in the amount of approximately $11,000.00 toward
equipment. Those are in the process for review.
There was a lot of time on the part of the Support Division in planning and organizing,
including set-up and tear-down, for the National Night Out, which took place earlier this
month. That is a very big community policing event and the amount of planning and effort
that went into that was incredible.
They have been busy with a number of different things this summer.
6.A.i. Orders and Bulletins
6.B. Chief - Operations Division
They have been busy with a number of different things this summer.
6.A.i. Orders and Bulletins
6.B. Chief - Operations Division
Chief Canfield reported the following:
Operating has been busy, as you would expect, with summer time. The fall schedule has
been put out for bid and is currently posted.
Recruitment remains challenging. We currently have two people in field training. We are
looking forward to one finishing field training very soon, which will greatly supplement the
patrol ranks. One officer is out on FMLA and the summer has been busy dealing with
many quality of life issues.
To speak a little about how busy they have been, this past weekend we responded to
priority calls and priority investigations. They had an officer downtown who dealt with
several different homeless concerns, as well as traffic concerns. Over the weekend from
noon time on Friday to Sunday night, there were a total of 173 calls for service and 288
log entries. That is for a sixty hour period. During that sixty hour period, they made a total
of nine criminal arrests; investigated one overdose death; one to two other drug
overdoses; investigated seven motor vehicle crashes (one of which was a serious injury
motorcycle crash); went to a domestic disturbance where the suspect ended up being
tased; investigated an assault at the Tower Hill Tavern; went to a significant disturbance
call where a neighbor was threatening to shoot the caller and his girlfriend; amongst many
other disturbance calls. That is just a quick overview of what this past weekend was like,
but certainly this summer has been busy like that all throughout.
Chairman Whittum inquired about the status of hiring. Chief Canfield responded that we
currently have four open positions. We have one background in progress and we're
hopeful that we will be able to fill the other three within the year. We are participating in a
big recruiting event at Foxborough Stadium in a few weeks which will hopefully net some
results. Certainly hiring has been tough, but we're doing better than most agencies.
7. COMMISSION ACTION
7.A. Acceptance of minutes from previous meeting
On a Motion by Commissioner Davis, seconded by Commissioner Mello, and passed
unanimously, the meeting minutes of July 12, 2023 were accepted as distributed.
7.B. Out-of-State School(s)
Chief Canfield advised there is one training request to send Captain Allan Graton and
Officer Eric Cote to the 2023 Pennsylvania State Police Crash Reconstruction Seminar
being held at the Erie Bayfront Convention Center in Erie, Pennsylvania. It is a three-day
school, which includes on-going and refresher training. Certainly in the area of accident
reconstruction it is a specific expertise that requires in-service training on a periodic basis
and this is a school that members of our department have typically attended as far as
their recertification for the TAR Team. The cost of the school is $1,489.24.
On a Motion by Commissioner Davis, seconded by Commissioner Mello, and passed
unanimously, the above training request was approved.
8. REVIEW OF MONTHLY ACTIVITY REPORTS
8.A. Department Monthly Activity Highlights
unanimously, the above training request was approved.
8. REVIEW OF MONTHLY ACTIVITY REPORTS
8.A. Department Monthly Activity Highlights
Chief Canfield reviewed the Department Monthly Highlights.
Chairman Whittum requested an update on the homeless. Chief Canfield advised we
have spent a considerable amount of time dealing with these issues. We received an
email this morning about a complaint of them being downtown. We have to operate within
the constraints of the law, so some of the complaints we can't do anything about. The
areas where we can do something about the situation that are within the confines of the
law, we do address. Most of those include loitering and drinking in public, so we do
continue to work on that. As far as homeless encampments, if they are on public property
we work to move them along. We've addressed a number of encampments, whether on
the WOW Trail, Bond Beach Road or Davis Place, but they tend to disperse and then
regather. It's an ongoing effort.
8.B. Criminal Investigative Unit Monthly Activity Report
Chief Canfield reviewed the Criminal Investigative Unit Monthly Activity Report. No further
discussion.
8.C. Monthly Traffic Report
Chief Canfield reviewed the Monthly Traffic Report.
Chairman Whittum noted North Main Street continues to be high on the list and inquired if
that is because of the factory traffic. Chief Canfield advised it is just one of the busier
roads in the City, both North Main Street and Union Avenue being two of the more heavily
traveled roads, so that is why we are seeing those percentages.
8.D. Monthly Fleet Report
No discussion.
9. CHIEF'S REPORT
Chief Canfield reported the following:
He attended a very good meeting a few weeks ago with the Superintendent of Schools, the new
Principals for the high school and middle school, as well as their Assistant Principals and the
School Resource Officers. The leadership staff at both the high school and middle school are
new, so it was great to connect with them and continue the philosophy and he believes they will
fit in very well and continue the teamwork environment.
We had a meeting of the School Emergency Planning Committee on July 11, 2023 to discuss a
recent school security assessment, as well as additional areas of planning in the area of school
safety. Each school underwent a security assessment by the Department of Homeland
Security, which we were involved in. It was great to sit down and recognize some of the
weaknesses to those physical buildings and ways to make improvements.
He attended a New Hampshire Chiefs of Police meeting in Concord on August 8, 2023.
Amongst many other things, there was a presentation by New Hampshire Attorney General John
Formella and Assistant Attorney General Ben Agati on how to streamline officer-involved
shootings investigations and were looking for input from the New Hampshire Chiefs Association
on ways to streamline the process while keeping investigations very thorough. It was nice to
He attended a New Hampshire Chiefs of Police meeting in Concord on August 8, 2023.
Amongst many other things, there was a presentation by New Hampshire Attorney General John
Formella and Assistant Attorney General Ben Agati on how to streamline officer-involved
shootings investigations and were looking for input from the New Hampshire Chiefs Association
on ways to streamline the process while keeping investigations very thorough. It was nice to
hear from the Attorney General and that they were soliciting the input from Chiefs on ways to
make changes in that area.
On August 10, 2023 we held our National Night Out event. We were able to bring in the National
Guard Blackhawk helicopter and the Dartmouth medical helicopter, as well as many other
community partners. It was really well attended and well put together. Detective Adams and
Detective Orton did a phenomenal job putting that event together, assisted by Captain Graton
and Lieutenant Hubbard, who did a lot of legwork the day of.
On August 16, 2023, he attended a National Guard open house for law enforcement. The
purpose of this event was to familiarize law enforcement on what they can offer in the area of
counterdrug capabilities. They have a mission under the Unites States Code to provide this
support, while not directing law enforcement and more as a support function. They have a lot of
assets, whether it be in the area of education or physical capabilities, with over-watch abilities.
We developed a very good partnership with them out of this event and we will be looking to use
them in the future.
He attended a Heathfirst Consortium with Detective Orton. There will be a victims of substance
abuse vigil on August 31, 2023 at 6:00 pm, where each of the victim's names who were lost due
to substance abuse will be read aloud.
We had a briefing yesterday on drone monitoring that we conducted during Motorcycle Week
with an outside company who offered up this service free of charge. It was interesting to see
the data and out of that data we are going to incorporate that into our operational plans for next
year to enhance public safety.
Over the course of this week we are hosting a Less Lethal/Noise Flash Diversion
Device/Chemical Munitions course. This is put on by some outside instructions in conjunction
with the National Tactical Officers Associations. We have two members of the department in
the course and the rest of the seats were filled with members from other agencies throughout
the State, New England and as far south as the Georgia area.
The county ARPA funding for e-Bikes underwent the first reading of acceptance by the City
Council and is due to be voted on for acceptance at the August 28th Council Meeting. This is
the culmination of a lot of work to secure this funding for a very worthy project The acquisition of
the e-Bike will greatly enhance our patrol of the downtown area, as well as the WOW Trail
specifically. Pending acceptance by the City Council on the 28th, that project will move
forward,
He has spoken with Allen Beetle of the WOW Trail and he will be forming a WOW Trail safety
committee, which Chief Canfield has been asked to be a part of.
Beginning next month, he will be presenting to the Commission various traffic studies that we
conduct around the City. He will be aiming for 2-3 traffic studies in specific areas that have
traffic related problems, whether identified through us or by citizens. These studies are pretty
comprehensive and will give us the number of vehicles, average speed and maximum speed
traveled through those areas.
As far as the Spidr Tech technology that sends text message notifications to callers, which was
implemented several months ago. so far we have sent out 2490 text messages since the
program began, as well as received a 19.7% completion rate for the surveys. Those numbers
continue to trend very high in comparison to other agencies that use this software. To highlight
two of the responses we receive, one of the questions that is asked on the survey is "How
satisfied are you with the professionalism of the Laconia Police Officer with whom you
interacted". The average score for this was 4.61 out of five, which is considered pretty high. The
As far as the Spidr Tech technology that sends text message notifications to callers, which was
implemented several months ago. so far we have sent out 2490 text messages since the
program began, as well as received a 19.7% completion rate for the surveys. Those numbers
continue to trend very high in comparison to other agencies that use this software. To highlight
two of the responses we receive, one of the questions that is asked on the survey is "How
satisfied are you with the professionalism of the Laconia Police Officer with whom you
interacted". The average score for this was 4.61 out of five, which is considered pretty high. The
second question is "Overall how satisfied were you with the Laconia Police Department" and
that rates a 4.43 out of 5. So that is very high, given the fact that we deal with a number of
different types of people and not everyone is going to be happy with the outcome in dealing with
the police. The last question is "How safe do you feel living or being in the City of Laconia",
which rates a 3.81 out of 5, so we have a little bit of work to be done there.
Overdoes statistics year to date - we have had 33 overdoes with six suspected fatal overdoses.
Five of those fatal overdoses have been confirmed with toxicology and the sixth is waiting on
results, as it just occurred this past weekend.
The year-to-date line of duty deaths are at 75 across the Nation.
Commissioner Davis inquired about the drones in the Weirs and if they were our drones. Chief
Canfield responded that monitored drones over crowds are typically being done over large
events like Motorcycle Week, sporting events, air shows, and other such events. It picks up on
drones being flown by civilians. You can't fly over people or over 400 feet and there are a lot of
violations. Obviously the concern is not necessarily the violations, as it is the threat that you
could have drones that carry payloads and drop something on crowds or they could certainly
malfunction and just crash. Crashing from even 300 feet and landing in a crowds leaves the
possibility of injuring people.
10. OLD BUSINESS
No discussion.
11. NEW BUSINESS
No discussion.
12. OTHER BUSINESS
No discussion.
13. CITIZEN COMMENTS
Councilor Cheney addressed the Commission. He advised that over the last week or so he has
been corresponding with Chief Canfield due to concerns by colleagues and council and the 60-
hour report he gave the Commission today was due to their conversations. He indicated he will
sit with Chief Canfield in near future to talk about what needs to be done to level this all out. He
also recognizes that he receives complaints about calling the police and nothing happens or
they come and don't do anything. When it's suggested that more cops could be hired and taxes
will go up, they don't want that. In reference to the officer who left for the Londonderry Police
Department, Councilor Cheney inquired if that was due to getting paid more and if they bought
out her contract. Chief Canfield responded they did not buy out her contract, which remains an
issue, but she is getting paid more. Councilor Cheney advised the Commission needs to do
more to try to prevent that from happening. After he sits with Chief Canfield, he's sure he will
share their discussions and possible solutions and Councilor Cheney will then solicit the support
of the Police Commission in speaking with the Council as a whole about the issues. He advised
it is easy to think that more can be done, but it's harder to do when down four people and have
people in the academy. He will be talking with his fellow councilors about some of these issues
and a more widespread approach on how to get us back on track. We do have areas where we
issue, but she is getting paid more. Councilor Cheney advised the Commission needs to do
more to try to prevent that from happening. After he sits with Chief Canfield, he's sure he will
share their discussions and possible solutions and Councilor Cheney will then solicit the support
of the Police Commission in speaking with the Council as a whole about the issues. He advised
it is easy to think that more can be done, but it's harder to do when down four people and have
people in the academy. He will be talking with his fellow councilors about some of these issues
and a more widespread approach on how to get us back on track. We do have areas where we
need to improve the level of service through no fault of Chief Canfield's or the employees of the
department, and rather the fault that the council hasn't properly looked at what is needed.
14. CONFIRMATION OF NEXT MEETING DATE
The next Regular meeting date of September 20, 2023 was confirmed.
15. NON-PUBLIC SESSION (According To RSA 91-A:3, II (A)
RSA 91-A:3II(a) - The dismissal, promotion or compensation of any public employee, or the
disciplining of such employee, or the investigation of any charges against him/her, unless the
employee affected (1) ha the right to a meeting, and (2) requests that the meeting be open, in
which case the request shall be granted.
On a Motion by Commissioner Mello, seconded by Commissioner Davis, and passed
unanimously, in accordance with RSA 91-A:3II(a), the Laconia Police Commissioner entered
into Non-Public Session at 3:31 pm.
Roll Call Vote to enter Non-Public Session:
Chairman Douglas Whittum Yes
Commissioner Frank Mello Yes
Commissioner Davis Yes
At 3:51 pm, the Non-Public Session ended on a Motion by Commissioner Mello, seconded by
Commissioner Davis, with a unanimous vote, and Public Session reconvened.
16. ADJOURNMENT
On a Motion by Commissioner Mello, seconded by Commissioner Davis, and passed
unanimously, the meeting was adjourned at 3:52 pm.
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