Police Commission
Regular MeetingLaconia, NH · October 26, 2023
Minutes
LACONIA POLICE COMMISSION MEETING
OCTOBER 26, 2023
Meeting took place at 3:00 p.m. in the Armand A. Bolduc
City Council Chamber,
Laconia City Hall, 45 Beacon Street East, Laconia, New
Hampshire
10/26/2023 - Minutes
1. CALL TO ORDER
Chairman Whittum called the meeting to Order at the above date and time.
2. SALUTE TO THE FLAG
Chairman Whittum lead the pledge of Allegiance.
3. RECORDING SECRETARY
Executive Assistant Lori Marsh.
4. ROLL CALL
4.A. Chairman Whittum recognized Commissioners present - Chairman Douglas Whittum,
Commissioner Frank Mello and Commissioner Scott Davis.
4.B. Chairman Whittum recognized Staff present - Chief Matthew Canfield.
4.C. Chairman Whittum recognized a quorum has been established and there are three
Commission members present.
5. PERSONNEL MATTERS
5.A. Introduction of Assistant Prosecutor Nicholas T. Zazzi
Chief Canfield introduced Assistant Prosecutor Nicholas Zazzi.
Nick is a resident of Northfield, New Hampshire, where he lives with his wife Sunny and
their two year old daughter Bella. He grew up in the Hudson Valley Region of New York
State near West Point.
Nick's interest in Criminal Justice first began in 2011 when he was studying at a local
community college in New York. After obtaining his Associates Degree, Nick spent the
remainder of his college years in Baltimore, Maryland, studying International Studies at
Johns Hopkins University. There, Nick developed an interest in political science and
began studying Mandarin Chinese.
After graduating with his undergraduate degree in 2015, Nick spent the next three years
living in Shanghai, China, where he worked as an education consultant, helping Chinese
high school students that wished to attend college in the United States. In doing so, he
guided them through the application process, provided general career and academic
began studying Mandarin Chinese.
After graduating with his undergraduate degree in 2015, Nick spent the next three years
living in Shanghai, China, where he worked as an education consultant, helping Chinese
high school students that wished to attend college in the United States. In doing so, he
guided them through the application process, provided general career and academic
advice, and taught writing and US culture classes.
After helping many students achieve their educational goals, Nick set his sights on
continuing his own education as well. In 2018, Nick returned to the United States to attend
law school at Cornell Law. in law school, Nick focused much of his course work on areas
such as Criminal Law and Tax Law, and participated in clinical work with the New York
State Attorney General's Office in Syracuse and worked as a summer associate at the
firm Well, Gotshal & Manges.
After graduating law school, Nick sought many opportunities to quickly gain substantive
legal experience through a judicial clerkship. With this in mind, Nick became a judicial law
clerk for the Belknap County Superior Court, serving a two-year term under both the
Honorable Elizabeth Leonard and James O'Neill, III.
Now, Nick is excited to join the Laconia Police Department as an Assistant Prosecutor, to
utilize his experience and continue to grow as an attorney.
We are very happy to have Nick join us!
5.B. Commendations & Awards
No discussion.
5.C. Resignations/Retirement
Chairman Whittum inquired if an exit interview is conducted with employees when they
leave. Chief Canfield advised he does meet with each person before they leave.
5.C.i. Retirement of Master Patrol Officer Joseph Marquis
Chief Canfield advised Officer Joseph Marquis retired at the beginning of the month and has
already moved to Florida.
5.C.ii. Resignation of Patrol Officer Anna Brewer-Croteau
Chief Canfield advised Patrol Officer Anna Croteau has resigned to spend more quality time
with her family and has taken a job at New Hampshire Police Standards & Training to allow her
a better schedule.
5.D. Promotions/Classification Change
No discussion.
6. COMMAND STAFF REPORTS
6.A. Chief - Support Division
Chief Canfield reported the following:
They have been busy as usual working on a number of new grant applications and grant
maintenance. A lot of these federal grants are very labor intensive. Once the grant is
accepted, the follow up and maintenance work is very significant until the grant is
completed.
Chief Canfield reported the following:
They have been busy as usual working on a number of new grant applications and grant
maintenance. A lot of these federal grants are very labor intensive. Once the grant is
accepted, the follow up and maintenance work is very significant until the grant is
completed.
They are still working on the implementation of the Imprivata software, which is a multi-
factor authentication software to improve our computer security systems.
They are also working on the implementation of First Arriving, which is a forward thinking
notification system within the police department and a way to share accolades of our
employees and give employee feedback in a public positive manner.
6.A.i. Orders and Bulletins
6.B. Chief - Operations Division
Chief Canfield reported the following:
They have been busy and being shorthanded has made it even busier. They have been
working on the winter patrol schedule , which is being finalized and will be out soon. The
Pumpkinfest Operational Plan is in effect for this weekend. It looks there will be good
weather and we have a few officers assigned there. Of course, the events that took place
in Lewiston will have an affect on our security for this, but we're working to adapt that on
the fly.
We have received the e-bikes that we were able to get through a grant from county ARPA
funds, as well as a donation from WOW Trail Board and bike officers have been trained
on them and they are fully operational. We had a couple of officers out on them yesterday
and we will continue to use those to patrol the downtown area and the WOW Trail as long
as the weather allows.
6.B.i. Hirings
Chairman Whittum inquired the status of hiring and Chief Canfield advised we currently have a
couple of people in the background process and the hope is to present at least one candidate
at the next meeting for consideration of hire.
7. COMMISSION ACTION
7.A. Acceptance of minutes from previous meeting
On a Motion by Commissioner Mello, seconded by Commissioner Davis, and passed
unanimously, the meeting minutes of August 23, 2023 were accepted as distributed.
7.B. Out-of-State School(s)
Chief Canfield advised he has a request for Captain Michael Finogle to attend the Use of
Force Summit in Connecticut. This training is being conducted by Joseph Daigle, who is
a former Connecticut State Trooper and is now an attorney and runs a law firm that has
an expertise in use of force. We have used him as a consultant on some of our use of
force policies. We have sent people in the past, as it very beneficial, and the total cost is
$1,429.80.
On a Motion by Commissioner Davis, seconded by Commissioner Mello, and passed
unanimously, the above training request was approved.
8. REVIEW OF MONTHLY ACTIVITY REPORTS
$1,429.80.
On a Motion by Commissioner Davis, seconded by Commissioner Mello, and passed
unanimously, the above training request was approved.
8. REVIEW OF MONTHLY ACTIVITY REPORTS
8.A. Department Monthly Activity Highlights
Chief Canfield reviewed the Department Monthly Highlights. No further discussion.
8.B. Criminal Investigative Unit Monthly Activity Report
Chief Canfield reviewed the Criminal Investigative Unit Monthly Activity Report. He noted
that all detectives are assigned one day a month to work uniform patrol. This was
designed to help supplement the lack of personnel in patrol right now.
Commission Davis inquired what the Trans Union check is and Chief Canfield advised it
is typically used for felony investigations as a way of cross checking someone's
background.
8.C. Budget Reports
Chief Canfield advised we are currently 25% through the year and our budget is looking
good. In looking at the overtime budget, it appears relatively high at 89% spent; however,
it should be kept in mind that the overtime line item was cut in half last year to $70,000
from $150,000 in the previous year. The actual money spent is in line with other years;
however, the percentage his high due to the line item being significantly reduced.
8.D. Monthly Traffic Report
Chief Canfield reviewed the Monthly Traffic Report. No further discussion.
8.E. Monthly Fleet Report
Chief Canfield advised we are currently waiting on equipment for the new cars. There
has been a delay with the lighting company, but hopefully the lights will be here in the next
month. As soon as they come in, the cars will be outfitted and on line.
Commissioner Davis inquired if we are storing these new vehicles in the back fenced in
area and Chief Canfield advised yes.
9. CORRESPONDENCE TO/FROM THE DEPARTMENT
Chief Canfield advised we received a nice thank you letter from a community member for
helping her out, as well as one from the Plymouth Police Chief for sending officers up to assist
with their Pirate Party, which is an unsanctioned event that takes place every year. There was
also a nice letter to the editor thanking Officer Sullivan for finding a wallet and going out of his
way to locate the owner. This wallet contained over $800 and the owner was very thankful to get
it back.
Chairman Whittum noted the Laconia Police Department has good relationships with
surrounding agencies as noted by sending officers to assist the Plymouth Police Department.
Chief Canfield agreed, advising we work very collaboratively with all of our law enforcement
partners, especially those close to home.
10. CHIEF'S REPORT
surrounding agencies as noted by sending officers to assist the Plymouth Police Department.
Chief Canfield agreed, advising we work very collaboratively with all of our law enforcement
partners, especially those close to home.
10. CHIEF'S REPORT
Chief Canfield advised that before he begins his Chief's Report, he would like to take minute to
reflect on the tragedy that unfolded last night in Lewiston, Maine. This was yet another horrific
attack in America and this time way too close to home. As our hearts and prayers go out to the
victims, their families and their loved ones, he is also thinking about the brave and valiant men
and women in law enforcement who responded to this tragedy and now who must continue the
grueling search for the killer at an active scene as of right now.
We stand with our law enforcement partners in Maine and will provide any assistance that is
needed, including our SWAT team that has been in communications with authorities as of this
morning. This tragedy once again highlights the incredibly important job that our officers do and
the very real dangers that they face each and every day to protect our communities. To run to
the sound of gunfire with the responsibility to face an active killer, most of the time with limited
initial resources, makes this a job unlike any other. It takes incredible valor, bravery,
commitment and training.
He is very proud of our officers here in the City of Laconia, as well as our entire department. We
truly have one of the best, if not the best, police departments in New Hampshire. That is directly
attributed to the quality of our people. He is confident that they will respond appropriately should
such a tragedy occur here in Laconia.
He would like to extend best wishes and safety to all of those in law enforcement who continue
to seek the person responsible for these horrific murders and wish them Godspeed in bringing
this to a quick and safe resolution.
He continued by reporting:
On a positive note, we celebrated Red Ribbon Week yesterday in collaboration with the Laconia
High School. Red Ribbon Week began in 1986 after the murder of a DEA agent who was killed
in the line of duty. Since then, it has become known as an anti-drug and anti-alcohol theme,
specifically toward young people. The high school created a red ribbon with students on the
athletic field and we brought a motorcycle up there and the National Guard Blackhawk flew over
and took aerial photos.
Speaking of law enforcement partnerships, the National Guard Counter Drug Program has a
very robust support system for law enforcement and that was why they were involved in this and
were happy to support the effort with us.
The regional accident reconstruction team conducted a training in Gilford at the airport on
September 13th. We are very involved with this team and account for a lot of their leadership.
Sergeant Carlson put together and lead the training and it was a really good day for training to
test all of their skills.
We participated in a mass casualty training at the Taylor Home, St. Francis Home and the
Belknap County Nursing Home. This was a collaborative effort and involved Golden View
Healthcare in Meredith as well. It was run by Lakes Region Partnership for Public Health in
collaboration with NH Homeland Security.
He attended a Boys & Girls Club fundraiser and awareness event, as well as a Hate Crimes
seminar in Concord, which was sponsored by the Attorney General's Office. He was asked to
be a panelist by the Assistant Commissioner of Safety, along with Chief Mark Newport from the
Portsmouth Police Department and Supervisory Agent Tim DeMann from the FBI. It was a
really good and diverse group of people and had good discussion on hate crimes and anti-
semitism. We have seen that recently here in Laconia and with what is happening oversees, he
anticipates we will see a big uptick in that in New Hampshire and particularly our country.
He attended a Boys & Girls Club fundraiser and awareness event, as well as a Hate Crimes
seminar in Concord, which was sponsored by the Attorney General's Office. He was asked to
be a panelist by the Assistant Commissioner of Safety, along with Chief Mark Newport from the
Portsmouth Police Department and Supervisory Agent Tim DeMann from the FBI. It was a
really good and diverse group of people and had good discussion on hate crimes and anti-
semitism. We have seen that recently here in Laconia and with what is happening oversees, he
anticipates we will see a big uptick in that in New Hampshire and particularly our country.
He was recently appointed by the New Hampshire Chiefs of Police Association to the New
Hampshire Homeland Security Grants Review Committee and they will be having several
meetings coming up in November.
During the week of November 6th, we have our annual CALEA accreditation review. This
process has changed a bit and now includes four focus areas that includes interviews with
employees connected with those areas. This is in addition to the approximately 100 random
files that they review. It just lends credibility to the accreditation process and the way we look at
other law enforcement agencies. The difference that national accreditation creates in the
department with the standards and the way the department runs sets it aside. We see a lot of
issues with national policing and he is a firm believer that if they were nationally accredited that a
lot of those problems could be avoided.
October is Breast Cancer Awareness and Domestic Violence Awareness month. At the
beginning of the month officers wore the pink patches to recognize breast cancer and the
second half of this month they are wearing the purple patches on the left shoulder. This was an
idea brought forward by one of our officers and it was embraced by the department and people
are proud to wear those patches.
In reference to the Spidr Tech technology that gives automatic text message updates to callers,
whether the officer will be delayed or looking for satisfaction feedback, this quarter we sent out a
total of 5,893 messages from the period of July 1st through September 30th. One category he
would like to point out is the survey invites. We sent out 1,165 survey invites to victims of
crimes, who had the opportunity to complete them, and our completion rate is 25.3%. In the
world of surveys, that number is extremely high. In talking with the company, they don't see that
high percentage very often. The average quarter score for customer satisfaction was well over
4%, coming in at 4.49, 4.64, 4.43 and 4.55 out of a scale of 5.0. To have those scores
consistently high is pretty incredible. In looking at the satisfaction survey on the quarterly
breakdown, 74% of the respondents were very satisfied, 14% were satisfied, 6% were neither
satisfied nor dissatisfied, 3% were somewhat satisfied, and 4% were very dissatisfied. Again,
those numbers are very good from a survey standpoint.
In reference to overdose statistics, we have responded to 37 overdoses year to date with 7
suspected overdoses, 6 of which have been confirmed and we are waiting on the results for the
7th, as it just occurred no too long ago.
The year to date line of duty deaths is currently at 98 across the nation, 41 as a result of gunfire,
29 auto-related, 18 medical related and 10 for other reasons.
11. OLD BUSINESS
No discussion.
12. NEW BUSINESS
No discussion.
13. OTHER BUSINESS
No discussion.
14. CITIZEN COMMENTS
13. OTHER BUSINESS
No discussion.
14. CITIZEN COMMENTS
Councilor Cheney addressed the Commission. He advised that based on his professional life,
he recognizes how important it is how many organizations and committees Chief Canfield
serves on. It is an indicator that he is above average.
He advised he wanted to bring to the attention of the Commission that he has received the usual
number of questions about numbers dropping off and he recognizes the Chief has explained
that a reduction in manpower creates some of that problem. But we need to do everything we
can to bring those numbers back up.
He has had questions from several Council members and apparently a number of years ago a
councilor added a patrol person for walking Main Street during the day. He has been receiving
complaints that its not consistent. Again, he recognizes it may well be due to manning levels
that creates some of the problem. He would hope the Commission would try to do what they
can with either overtime or something to try to get some of that walking patrol back. He thinks it
would be helpful from a number of prospectives. Seeing a police officer walking makes people a
little more confident in their police department paying attention.
He also advised he knows the Commission is aware he has made some requests from the
Council to study economic issues surrounding personnel. He indicated he doesn't think it will be
instantaneous, but he is going to push very hard to see to it that it's not dragged out over a year
or more. One member of the Council has asked that we hire a company to do a survey in-
house without having to spend a lot of money on someone from outside the organization. He
and the Chief have talked and he knows the wage issue is significant. He wants to assure the
Commission and ask for their support as they move forward in talking with other Councilors if
they have opportunity to express the critical need. He indicated it is not just the PD, but it's Fire
and Public Works, and he will keep moving on that and has no intention on allowing it to drift,
because the one thing we have is quality employees and we need to hang on to them.
Lastly, he wanted to point out that there have been some concerns expressed about Proforma
as it relates to going into Executive Session for City Boards and Commissions. He requests the
Commission review 91-A to assure they are meeting all of the criteria.
15. CONFIRMATION OF NEXT MEETING DATE
The next Regular meeting date of November 15, 2023 was confirmed.
16. NON-PUBLIC SESSION (According To RSA 91-A:3, II (A)
RSA 91-A:3II(a) - The dismissal, promotion or compensation of any public employee, or the
disciplining of such employee, or the investigation of any charges against him/her, unless the
employee affected (1) has the right to a meeting, and (2) requests that the meeting be open, in
which case the request shall be granted.
On a Motion by Commissioner Davis, seconded by Commissioner Mello, and passed
unanimously, in accordance with RSA 91-A:3II(a), the Laconia Police Commission entered into
Non-Public Session at 3:35 pm.
Roll Call Vote to enter Non-Public Session:
Chairman Douglas Whittum Yes
Commissioner Frank Mello Yes
Roll Call Vote to enter Non-Public Session:
Chairman Douglas Whittum Yes
Commissioner Frank Mello Yes
Commissioner Scott Davis Yes
At 3:57 pm., the Non-Public Session ended on a Motion by Commissioner Davis, seconded by
Commissioner Mello, with a unanimous vote, and Public Session reconvened.
On a Motion by Commissioner Mello, seconded by Commissioner Davis, and passed
unanimously, the Non-Public Session minutes were sealed because it was determined that
divulgences of this information likely would render a proposed action ineffective.
Roll Call Vote to Seal the Minutes of the Non-Public Session:
Chairman Douglas Whittum Yes
Commissioner Frank Mello Yes
Commissioner Scott Davis Yes
17. ADJOURNMENT
On a Motion by Commissioner Mello, seconded by Commissioner Davis, and passed
unanimously, the meeting was adjourned at 3:58 p.m.
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