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Cultural Heritage Commission

Regular Meeting

Los Angeles, CA · April 15, 2021

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Minutes

Cultural Heritage Commission Official Minutes Thursday, April 15, 2021 (VIA TELECONFERENCE) MINUTES OF THE CULTURAL HERITAGE COMMISSION HEREIN ARE REPORTED IN ACTION FORMAT. THE ENTIRE DISCUSSION RELATED TO EACH ITEM IS ACCESSIBLE IN AUDIO FORMAT ONLINE AT planning.lacity.org. TO LISTEN TO THE AUDIO FILE: SELECT “ABOUT”, “COMMISSIONS, BOARDS & HEARINGS”, FILTER BY “CULTURAL HERITAGE COMMISSION”, LOCATE THE COMMISSION MEETING DATE AND SELECT THE “AUDIO” BUTTON. In conformity with the Governor's Executive Order N-29-20 (March 17, 2020) and due to concerns over COVID19, the Cultural Heritage Commission meeting was conducted telephonically. Commission President Richard Barron called the regular meeting to order at 11:05 a.m. with Commission Vice President Gail Kennard and Commissioners Pilar Buelna, Diane Kanner, and Barry Milofsky in attendance. Also in attendance were Ken Bernstein, Principal City Planner, representing the Director of Planning; Lambert Giessinger, Preservation Architect; Shannon Ryan, Senior City Planner; Melissa Jones, City Planning Associate representing the Office of Historic Resources; Lucy Atwood, Deputy City Attorney; James K. Williams, Commission Executive Assistant II; and Diego Vasquez, Commission Office Staff ___________________________________ ITEM NO. 1 DIRECTOR’S REPORT AND COMMISSION BUSINESS Ken Bernstein, Principal City Planner reported the following: ● This morning, Mayor Garcetti introduced the final Civic Memory Working Group report led by Christopher Hawthorne, Chief Design Officer. The group, which included Commissioner Gail Kennard, was tasked with producing a series of recommendations to help Los Angeles engage more honestly and productively with certain aspects of the City’s past that have been varied or whitewashed. There will be a special presentation on the Civic Memory Working Group’s recommendations at our next meeting on May 6, 2021; ● The Getty Conservation Institute announced last week (in partnership with LA City Planning) the new Los Angeles African American Historic Places project. The Project will work with local communities and cultural institutions to recognize and celebrate African American experiences in Los Angeles; ● In response to the Commission’s request, an informational presentation on the Hollywood Community Plan Update is tentatively scheduled for our next meeting on May 6, 2021; ● The Historic Cultural Monument nomination for the International Institute of Los Angeles was scheduled to be heard on April 6, 2021 by the Planning and Land Use Management Committee (PLUM) but the meeting was canceled due to technical issues. The proposed ordinance regarding Planning and Development fees, which included fees on historic resource-related matters, was also postponed to a future meeting. This week City Council approved the Historic-Cultural Monument nomination for the Avenel Cooperative Housing Project; and ● Senator James Mills, recently passed away at the age of 93. He is recognized for the law that bears his name, the Mills Act, which is one of the most significant historic preservation incentive programs in California. Meeting Minutes April 15, 2021 Cultural Heritage Commission Old Business ● Review and Advisory Concurrence of Proposed Historic-Cultural Monument Plaque Artwork. Plaque Artwork for Wallace Beery’s Hollywood Hideaway, HCM #1172 was approved on consent. New Business ● Advance Calendar ● Commission Announcements/Requests – Commissioner Kennard noted the passing of Senator Mills, as well as the passing of Julia Bogany, a Tongva Tribal Elder and an educator of Tongva history, and Jerome Robinson who was a student in the Master of Heritage Conservation program USC and led tours for the LA Conservancy. Commissioner Barron recognized Jessa Ross for her service to the Commission and to the City. Commissioner Milofsky clarified the intent of the Fairfax Theater Historic-Cultural Monument nomination subcommittee report; the subcommittee found that there is substantial evidence to support the Owner and the Applicant presenting their cases before the full Commission to determine if there is substantial new information to warrant placing the new nomination on a future agenda for consideration. ___________________________________ ITEM NO. 2 NEIGHBORHOOD COUNCIL There were no presentations. ___________________________________ ITEM NO. 3 GENERAL PUBLIC COMMENT PERIOD Several speakers addressed the Commission. ___________________________________ ITEM NO. 4 MONUMENT: EGYPTIAN THEATER AND FORECORT STOREFRONTS, HCM #584 Plan Area: Hollywood Council District: 13 – O’Farrell PROPERTY ADDRESS: 6706-6710 West Hollywood Boulevard; 1650-1654 North McCadden Place Informational Presentation on the Proposed Structural Upgrade Project; the Commission did not take any actions on this item. IN ATTENDANCE: Genoveva Carmona, Tony Hambarchian, and Shannon Murphy, Netflix; Ross Brennan, Studio 2 Meeting Minutes April 15, 2021 Cultural Heritage Commission 440 Architecture and Acoustics; Peyton Hall, Historic Resources Group; and David Cocke, Structural Focus, representing the Owner Netflix Inc. c/o Lease Administration. ___________________________________ ITEM NO. 5 PROPOSED MONUMENT: MARCH AVENUE PALM TREES CHC-2021-2244-HCM CEQA: ENV-2021-2245-CE Council District: 12 – Lee Plan Area: Canoga Park- Winnetka-Woodland Hills-West Hills PROPERTY ADDRESS: Public ROW in median and along east side of North March Avenue between West Ingomar and West Justice Streets IN ATTENDANCE: Jessa Ross, Office of Historic Resources, representing the applicant, City of Los Angeles Commissioner Kennard put forth the actions below and moved to include the March Avenue Palm Trees in the list of Historic-Cultural Monuments. 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; and 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument. 4. Adopt the staff report findings as the findings of the Commission. Commissioner Kanner seconded the motion and the vote proceeded as follows: Moved: Kennard Seconded: Kanner Ayes: Barron, Buelna, Milofsky Vote: 5–0 MOTION PASSED ___________________________________ Commissioner Barron recessed the meeting for a lunch break at 12:37 p.m. The Commission reconvened at 1:16 p.m. with Commissioners Barron, Buelna, Kanner, Kennard, and Milofsky in attendance. 3 Meeting Minutes April 15, 2021 Cultural Heritage Commission ___________________________________ ITEM NO. 6 PROPOSED MONUMENT: MAGNOLIA BOULEVARD OAK TREES CHC-2020-7441-HCM CEQA: ENV-2020-7442-CE Council District: 2 – Krekorian Plan Area: North Hollywood-Valley Village PROPERTY ADDRESS: 11755-11805 West Magnolia Boulevard (Public ROW along north side of West Magnolia Boulevard between North Colfax Avenue and North Morella Avenue) IN ATTENDANCE: Charles Fisher, Preparer; and Karo Torossian, Chief of Staff representing Council District 2 Commissioner Kanner put forth the actions below and moved to include the Magnolia Boulevard Oak Trees in the list of Historic-Cultural Monuments. 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument; and 4. Adopt the staff report findings as the findings of the Commission. Commissioner Kennard seconded the motion and the vote proceeded as follows: Moved: Kanner Seconded: Kennard Ayes: Barron, Buelna, Milofsky Vote: 5–0 MOTION PASSED ___________________________________ ITEM NO. 7 PROPOSED MONUMENT: GRANADA THEATER CHC-2021-408-HCM CEQA: ENV-2021-409-CE Council District: 15 – Buscaino Plan Area: Wilmington-Harbor City PROPERTY ADDRESS: 628-634 North Avalon Boulevard 4 Meeting Minutes April 15, 2021 Cultural Heritage Commission IN ATTENDANCE: Jessa Ross, Office of Historic Resources, representing the applicant, the City of Los Angeles; and Aksel Palacios, Planning Deputy representing Council District 15 Commissioner Kanner put forth the actions below and moved to include the Granada Theater in the list of Historic-Cultural Monuments. 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument; and 4. Adopt the staff report findings as the findings of the Commission. Commissioner Buelna seconded the motion and the vote proceeded as follows: Moved: Kanner Seconded: Buelna Ayes: Barron, Kennard, Milofsky Vote: 5–0 MOTION PASSED ___________________________________ ITEM NO. 8 PROPOSED MONUMENT: WEDDINGTON GOLF AND TENNIS CLUB CHC-2020-7764-HCM CEQA: ENV-2020-7765-CE Council District: 2 – Krekorian Plan Area: Sherman Oaks-Studio City-Toluca Lake-Cahuenga Pass PROPERTY ADDRESS: 4047-4155 North Whitsett Avenue; 12506-12630 West Valley Spring Lane IN ATTENDANCE: Teri Austin, Applicant; Jenna Snow, Representing the Applicant; Edgar Khalatian, Mayer Brown LLP; Matt Becker, Weddington family member; and Christine Lazzaretto, Historic Resources Group representing the owner Commissioner Milofsky put forth the actions below and moved to include the Weddington Golf and Tennis Club in the list of Historic-Cultural Monuments. 5 Meeting Minutes April 15, 2021 Cultural Heritage Commission 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; and 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument; and 4. Adopt the staff report findings as amended by the Commission. Commissioner Barron seconded the motion and the vote proceeded as follows: Moved: Milofsky Seconded: Barron Ayes: Buelna, Kanner Absent: Kennard Vote: 4–0 MOTION PASSED Commissioner Milofsky requested that the item be reopened to clarify the amended name of the monument and include technical changes. Commissioner Milofsky put forth the actions below and moved to include the “Studio City Golf and Tennis Club” in the list of Historic-Cultural Monuments and adopt the staff report findings as amended. Commissioner Barron seconded the motion and the amending vote proceeded as follows: Moved: Milofsky Seconded: Barron Ayes: Buelna Nays: Kanner Absent: Kennard Vote: 3–1 MOTION PASSED ___________________________________ Commissioner Kennard recused herself from Item No. 9, the Watts Happening Cultural Center. She left the meeting during Item No. 8 (at 3:46 p.m.) and did not return. Commissioner Barron recessed the meeting for a break at 4:14 p.m. The meeting reconvened at 4:20 p.m. with Commissioners Barron, Buelna, Kanner, and Milofsky in attendance. 6

Agenda

CULTURAL HERITAGE COMMISSION REGULAR MEETING AGENDA THURSDAY, APRIL 15, 2021 AFTER 11:00 A.M. (NOTE TIME CHANGE) (via TELECONFERENCE) Meeting presentations will be made available here https://tinyurl.com/CHC4-15-21) by April 12, 2021. Compliant Day-of-Meeting Submissions will be added to this drive as they are received. Richard Barron, President Vincent P. Bertoni, AICP, Director Gail Kennard, Vice President Kevin J. Keller, AICP, Executive Officer Pilar Buelna, Commissioner Shana M. M. Bonstin, Deputy Director Diane Kanner, Commissioner Arthi L. Varma, AICP, Deputy Director Barry Milofsky, Commissioner Lisa M. Webber, AICP, Deputy Director James K. Williams, Commission Executive Assistant II (213) 978-1295 chc@lacity.org In conformity with the Governor's Executive Order N-29-20 (March 17, 2020) and due to concerns over COVID-19, this meeting will be conducted entirely telephonically. CULTURAL HERITAGE COMMISSION MEETINGS CAN BE LISTENED TO BY DIALING (213) 621-2489 OR (818) 904-9450. YOU CAN ALSO VIEW THE MEETING ONLINE VIA ZOOM AT: (https://planning-lacity-org.zoom.us/j/82388393666) AND USE MEETING ID: 823 8839 3666. You may use password: 522057. Members of the public who wish to participate in the meeting and offer public comment to the Cultural Heritage Commission, can either access the link located above or call 1 (213) 338-8477 or 1 (669) 900-9128 and use Meeting ID No. 823 8839 3666 and then press #. Press # again when prompted for participant ID. You may use password: 522057. Pursuant to the Commission’s operating procedures, the Commission at times must necessarily limit the speaking times of those presenting testimony on either side of an issue that is designated as a public hearing item. In all instances, however, equal time is allowed for presentation of pros and cons of matters to be acted upon. Written submissions are governed by Rule 4.3 of the Cultural Heritage Commission Rules and Operating Procedures which are posted online at https://planning.lacity.org, by selecting “About”, “Commissioners”, “Cultural Heritage Commission”, and “Operating Procedures”. However, please see revised submission guidelines below which have been modified in order to accommodate the conduct of the meeting telephonically. Initial Submissions, not limited as to volume, must be received by the Commission Executive Assistant no later than by 4:00 p.m. on the Thursday prior to the week of the Commission meeting. Materials must be emailed to chc@lacity.org.Secondary Submissions in response to a Staff Recommendation Report or additional comments must be received electronically no later than 24-hours before the Commission meeting. Submissions shall not exceed ten (10) pages, including exhibits, and must be submitted electronically to chc@lacity.org. Photographs do not count toward the page limitation. Day of Hearing Submissions within 24 hours of the meeting, up to and including the day of the meeting are limited to 2 pages plus accompanying photographs and must be submitted electronically to chc@lacity.org. Submissions that do not comply with these rules will be stamped “File Copy. Non-Complying Submission.” Non-complying submissions will be placed into the official case file, but they will not be delivered to or considered by the Commission, and will not be included in the official administrative record for the item at issue. Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the Commission Executive Assistant at (213) 978-1295 or by email at chc@lacity.org no later than three working days (72 hours) prior to the meeting. For Telecommunication Relay Services for the hearing impaired, please see the information located on page 5 of this agenda. If you challenge these agenda items in court, you may be limited to raising only those issues you or someone else raised at the public hearing agenized here, or in written correspondence on these matters delivered to this agency at or prior to the public hearing. If you seek judicial review of any decision of the City pursuant to California Code of Civil Procedure Section 1094.5, the petition for writ of mandate pursuant to that section must be filed no later than the 90th day following the date on which the City's decision became final pursuant to California Code of Civil Procedure Section 1094.6. There may be other time limits which also affect your ability to seek judicial review. Agendas and Adopted Minutes are available online at http://planning.lacity.org, by selecting “About”, “Commissions, Boards & Hearings”, and filter by “Cultural Heritage Commission”. If you would like to receive a determination letter for any item on today’s agenda, please email your request to chc@lacity.org. Please include your contact information (email or mailing address) and the case number associated with the item. For additional information regarding the format of this telephonic public meeting, please visit our website at http://planning.lacity.org. Información en Espanol acerca de esta junta puede ser obtenida Ilamando al (213) 978-1300 Servicios de traducción al español están disponibles, de ser solicitados con un mínimo de 72 horas de anticipación, en todas las juntas de la comisión. 1. DIRECTOR’S REPORT AND COMMISSION BUSINESS • Old Business - Review and Advisory Concurrence of Proposed Historic-Cultural Monument Plaque Artwork for Wallace Beery’s Hollywood Hideaway, HCM #1172. • New Business • Advance Calendar • Commission Announcements/Requests 2. NEIGHBORHOOD COUNCIL POSITION STATEMENTS ON AGENDA ITEMS Presentations by Neighborhood Council representatives on any Neighborhood Council resolution, or community impact statement filed with the City Clerk, which relates to any agenda item listed or being considered on this agenda. The Neighborhood Council representative shall provide the Board or Commission with a copy of the Neighborhood Council's resolution or community impact statement by email to chc@lacity.org. At the Chair’s discretion, presentations of Neighborhood Councils on any matter listed on the agenda for this Commission meeting may be taken at the time the agenda item is taken for consideration. 3. GENERAL PUBLIC COMMENT The Commission shall provide an opportunity in open meetings for the public to address it on non-agenda items, for a cumulative total of up to thirty (30) minutes, on items of interest to the public that are within the subject matter jurisdiction of the Commission. Members of the public who wish to participate in the meeting and offer public comment to the Cultural Heritage Commission, can either access the link located at the top of this agenda or call 1 (213) 338-8477 or 1 (669) 900-9128 and use Meeting ID No. 823 8839 3666 then press #. Press # again when prompted for participant ID. You may use password: 522057. 4. EGYPTIAN THEATER AND FORECORT STOREFRONTS, HCM #584 Plan Area: Hollywood Council District: 13 – O’Farrell PROPERTY ADDRESS: 6706-6710 West Hollywood Boulevard; 1650-1654 North McCadden Place Informational Presentation on the Proposed Structural Upgrade Project. Owner/ Applicant: Netflix Inc. c/o Lease Administration Representatives: Genoveva Carmona, Netflix Ross Brennan, Studio 440 Architecture and Acoustics David Cocke, Structural Focus 5. PROPOSED MONUMENT: MARCH AVENUE PALMS TREES CHC-2021-2244-HCM CEQA: ENV-2021-2245-CE Council District: 12 – Lee Plan Area: Canoga Park- Winnetka-Woodland Hills- **Last Day to Date: 2-8-2021 West Hills PROPERTY ADDRESS: Public ROW in median and along east side of North March Avenue between West Ingomar and West Justice Streets REQUESTED ACTIONS: 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; and 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument. Owner: City of Los Angeles Bureau of Street Services (StreetsLA), Urban Forestry Division Applicant: City of Los Angeles 6. PROPOSED MONUMENT: MAGNOLIA BOULEVARD OAK TREES CHC-2020-7441-HCM CEQA: ENV-2020-7442-CE Council District: 2 – Krekorian Plan Area: North Hollywood-Valley Village **Last Day to Date: 3-23-2021 PROPERTY ADDRESS: 11755-11805 West Magnolia Boulevard (Public ROW along north side of West Magnolia Boulevard between North Colfax Avenue and North Morella Avenue) REQUESTED ACTIONS: 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; and 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument. Owner: City of Los Angeles Bureau of Street Services (StreetsLA), Urban Forestry Division Applicant: Valley Village Neighborhood Council Preparer: Charles Fisher 7. PROPOSED MONUMENT: GRANADA THEATER CHC-2021-408-HCM CEQA: ENV-2021-409-CE Council District: 15 – Buscaino Plan Area: Wilmington-Harbor City **Last Day to Act: 3-29-2021 PROPERTY ADDRESS: 628-634 North Avalon Boulevard REQUESTED ACTIONS: 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; and 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument. Owners: Platinum Global Entertainment Inc.; OPEG Inc. Applicant: City of Los Angeles 8. PROPOSED MONUMENT: WEDDINGTON GOLF AND TENNIS CLUB CHC-2020-7764-HCM CEQA: ENV-2020-7765-CE Council District: 2 – Krekorian Plan Area: Sherman Oaks-Studio City-Toluca Lake- **Last Day to Act: 4-6-2021 Cahuenga Pass PROPERTY ADDRESS: 4047-4155 North Whitsett Avenue; 12506-12630 West Valley Spring Lane REQUESTED ACTIONS: 1. Determine that the proposed designation is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines; 2. Determine whether the property conforms with the definition of a Monument pursuant to LAAC Section 22.171.7; and 3. Recommend that the City Council consider and declare the subject property a Historic-Cultural Monument. Owner: 4141 Whitsett LLC c/o David Weil Applicant: Teresa Austin 9. PROPOSED MONUMENT: WATTS HAPPENING CULTURAL CENTER CHC-2021-2238-HCM CEQA: ENV-2021-2239-CE Council District: 15 – Buscaino Plan Area: Southeast Los Angeles **Last Day to Act: 4-18-21 PROPERTY ADDRESS: 1827 East 103rd Street REQUESTED ACTIONS: Review of Historic-Cultural Monument application, pursuant to Los Angeles Administrative Code Section 22.171.10, to determine whether to take the proposed designation of a Monument under consideration. Owner: City of Los Angeles General Services Department Applicant: Friends at Mafundi Preparer: Rita Cofield The next regular meeting of the Cultural Heritage Commission will be held on Thursday, May 6, 2021 at 10:00 a.m. **Pursuant to Mayor Garcetti’s Emergency Order issued on March 21, 2020, which was subsequently extended on April 17, 2020, the time to act on this item has been tolled for the duration of the local emergency period. Please note that other State law provisions may also apply. Notice to Paid Representatives If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code §§ 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or ethics.commission@lacity.org. Reasonable Accommodations Consistent with Federal and State Law and California Governor’s Executive Order N-29-20 As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodations to ensure equal access to its programs, services and activities. Sign language interpreters, assistive listening devices, or other auxiliary aids and/or other services must be requested three working days (72 hours) prior to the meeting by calling the Planning Commission Executive Assistant at (213) 978-1295 or by email at chc@lacity.org. Telecommunication Relay Services Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer-to-peer and third-party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service... " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

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