Public Safety (Subcommittee of the City Council)

PUBLIC SAFETY COMMITTEE MINUTES Wednesday, February 14, 2024 Emergency Operations 16 South Golden Street, Norwich, CT 7:00pm Committee Members Present: Chairman Mark Bettencourt, President Pro Tem Joe DeLucia and Alderman William Nash. Committee Members Absent: None. Administration and Staff Present: Chief Patrick Daley, Norwich Police Department; Josh Beaulieu, American Ambulance; and Eric McDermott, Norwich Public Utilities. Volunteer/Central Fire Departments and Others: Norwich: Chief Tracy Montoya; East Great Plain: Chief Bob Drozynski; Laurel Hill: Deputy Chief Peter Clark; Occum: None; Yantic: Assistant Chief Paul O’Connell; and Taftville: None. Citizens Present: Joanne Philbrick and Mike Podzaline. I. Call to Order and Quorum: Chairman Mark Bettencourt called the meeting to order at 7:00 PM. There was a quorum present. II. Adoption of Previous Meeting Minutes: Alderman William Nash made a motion to accept the November 8, 2023 regular meeting minutes. President Pro Tem DeLucia seconded. All voted in favor. The motion passed unanimously. III. Citizen Comment: Joanne Philbrick, 4 Elm Avenue, reiterated that she does not feel safe within her home, neighborhood or community and had discussions regarding that with Chief Daley. Joanne Philbrick stated that the tenancy of the Johnson no longer seemed to be elderly woman but now appeared to serve as a type of halfway house. Joanne Philbrick referenced a recent incident at the Johnson Home that required the response of four fire trucks, with no officer being present to conduct traffic control. Joanne Philbrick stated she felt a tragedy would occur there and that the newer tenants were causing disruptions in the neighborhood. Joanne Philbrick stated that based on conversations she had with officers there were increased service calls to the Johnson Home since its change in ownership. Joanne Philbrick also discussed issues regarding migrants in the area. Chief Daley responded that Mrs. Philbrick was not incorrect and it did seem as though the use of the Johnson Home had shifted from a residential home. Chief Daley added there had been an increase in service related calls and that he had reached out to the city’s zoning office to gather more information on the situation. Assistant Chief Paul O’Connell added that when he visited the Johnson Home in October for fire prevention training he noticed a change in the clientele and his department had run into issues with tenants smoking in the building. Chairman Mark Bettencourt asked that this item be added to the agenda for the next meeting. Mike Podzaline of White Rocky Drive in Brookyln, stated as President of the Norwich Fire Fighters he wished to convey a sense of urgency and a profound concern for persistent and unresolved issues related to command control and unsafe actions within the Norwich fire service. Mike Podzaline stated that the issues at hand were not new and had been voiced many times in many public forums. Mike Podzaline stated that the lack of decisive action affected all Norwich departments and the community. Mike Podzaline continued that in the current situation there were inconsistencies in leadership; unclear and in some cases complete lack of protocols; and a dire need for enhanced training involving all departments. Mike Podzaline stated that the responses to the recent Ox Hill and Cliff Street structure fires only amplified these concerns.Mike Podzaline reported that during a call on Saturday February 3rd on Cliff Street the Taftville Volunteer Department was ordered by the Norwich Fire Department Chief to relocate a tower ladder to fire headquarters for station coverage. Mike Podzaline continued that in response to the request by Car 1, Car 28 stated that the Tower 25 would remain in Taftville and provide coverage from there. Mike Podzaline stated this was followed by a second request from Car 1 for Tower 25 to relocate, as Truck 1 and Ladder 5 from East Great Plain were committed to the fire, which ultimately was ignored. Mike Podzaline referred to this act as illegal and that inaction further endangers life and property. Mike Podzaline stated he did not feel the Public Safety Committee should rely on luck to safeguard the fire departments and community. Mike Podzaline asked that the committee take immediate and concrete steps to ensure that these critical areas are addressed by those in power such as coordinating and implementing standardized training programs citywide; clear and consistent operational protocols covering all departments; and providing the necessary resources to ensure that all departments can perform their duties effectively. Mike Podzaline encouraged the committee to engage in an open and constructive dialogue with all stakeholders to collaboratively develop and implement solutions that will enhance the effectiveness of the entire Norwich fire service. Chairman Mark Bettencourt asked if information on the other instances that were alluded to could be sent to the committee members, as he would prefer concrete incidents to point to that show where the system needs work and how to address it. IV. On-going Business: a. Pager Dead Zone Issues: Chairman Mark Bettencourt stated he spoke to BJ Herz and would be following up again after speaking to Chief Daley in order to lock down where and when the dead zone issues were occuring. Chairman Bettencourt stated he had not yet spoken to all departments but that data needed to be recorded and collected. Chief Tracy Montoya let Chairman Bettencourt know that Utility Communications was the vendor for the pagers and was handling the re-programming. Discussion ensued. b. City Manager’s Report on Fire Chief’s Meetings: None. The city manager was not in attendance and the chief’s meetings have been suspended. c. Dispatch & Radio System Upgrades Update: Chief Tracy Montoya stated he could not speak much to the CAD aspect but was aware they were working on verification and provisioning. Chief Montoya reported that MIS was working with the vendors and would hopefully have some test installs completed on city apparatus over the next few weeks in order to do field verifications and monitor communication between the CAD and METs. Chief Montoya reported that in regards to radios the system at the  Greeneville station has been out of service as they had been waiting on parts for installation. Chief Montoya stated that once Greeneville was online the system at headquarters would follow. Chief Montoya stated at that point the pagers should be re-programmed to the point that the patch can be shut off, which was causing a fair amount of the communication issues. Chief Montoya stated he was awaiting a final date from the vendor regarding installation. Chairman Bettencourt asked Chief Montoya to distribute a memo requesting that any issues with the pages be fed through him. V. New Business: a. Department Updates: (SEE ADDENDUM I) i. NPU Update: Eric McDermott reported that the EOC was set up earlier in the week for the snowstorm. Eric McDermotted stated that Phase 3 of the city radio project was moving ahead and he had met with the vendor and state telecommunications system to begin design. Eric McDermott reported that throughout December the city experienced one major storm per week, which carried into January. Eric McDermott stated that the EOC was activated on January 9th due to significant flooding in the Yantic area, affecting approximately 4,000 customers due to the need of shutting down the Bean Hill sustain in order to prevent further loss of power. Eric McDermott reported that NPU members were in the EOC to monitor flooding on January 12th but it was not as significant as the prior storm. Eric McDermott noted that everyone involved worked great together as a team during the January floods. ii. American Ambulance: Joshua Beaulieu reported 650 responses for the months of December and January. Joshua Beaulieu stated there were slightly more BLS transports in January, as well as an average of 150 canceled calls that did not result in a hospital visit. Joshua Beaulieu noted that Hartford Healthcare purchased American Ambulance in June 2023 and since then had put a fair amount of capital into infrastructure. Joshua Beaulieu reported that five new ambulances would be put on the road that week which were equipped with powerload stretchers. Joshua Beaulieu stated this feature should assist in managing personnel injuries as well as reducing the number of lift assistance calls to the departments. Joshua Beaulieu stated they were also replacing the entire console in the dispatch center and were currently in the process of fitting the ambulances with new radios before that work began. Joshua Beaulieu stated that American Ambulance would be retaining its name and would maintain its state license. iii. Police Department Update: Chief Patrick Daley reported that in January the NPD achieved a Tier 1 accreditation which only went to thirty to forty departments throughout the state. Chief Daley stated  that 2023 was a record low year for assaults, vehicle thefts and Part 1 crimes. Chief Daley stated that the amount of crimes had decreased but the severity of crimes had increased. Chief Daley thanked his officers who rose to the occasion during the recent flood response. Chief Daley reported the replacement of the police station as a critical need. Chief Daley asked the committee to put forth a resolution or to institute a Site Review Committee for a new department. Chief Daley stated on the last referendum vote the location of the department was a big question and that the vote had been very close. Chief Daley continued that many citizens had good ideas that may have been investigated, so he would like to see that done in a transparent public forum. Chief Daley stated he would like public meetings conducted with minutes taken that could be posted to the city website. Chief Daley stated that the need for the new building was not improving. Chief Daley continued that he felt the 2012 Police Station Review Committee did great work, he would just like input from citizens in a public forum. Chairman Mark Bettencourt responded he was not opposed to the idea but there could be problems with property acquisition if a site was not currently city property or for sale. Discussion ensued. President Pro Tem DeLucia stated they would bring the discussion forward to the council. iv. Emergency Management Update: Chief Tracy Montoya reported that the Emergency Operations Center was prepared but not activated during the wind and rain event on December 17th and 18th. Chief Montoya reviewed the January 9th and 10th Yantic River flooding event that was impacted by the snow melt from a storm four days prior. Chief Montoya reported that the river rose approximately four feet higher than what had been predicted. Chief Montoya clarified that the flooding was not caused by a dam failure. Chief Montoya reported he met with state officials and DEMHS with the concern being on potential evacuation areas. Chief Montoya continued that a mandatory evacuation order was issued with notifications being sent out via many resources going up to the governmental level. Chief Montoya reported that the CSP Swiftwater Rescue team and the dive team were staged at the armory in the Industrial Park. Chief Montoya stated that DEEP monitored the affected Fitchville Dam throughout the day and at 1600 hours determined it could be put at a low risk. Chief Montoya stated that Yantic and Bozrah firefighters monitored the dam overnight with guidance from DEEP. Chief Montoya reported that a second heavy rainfall was predicted for two days later but systems were in place. Chief Montoya stated that an informational message was sent out to residents on the evening of January 12th cautioning them to remain aware. Chief Montoya stated that although the EOC was fully activated and staffed the following morning, the rainfall fell within a safe zone and theEOC was demobilized at 1700 hours. Chief Montoya reported that a coordination meeting was held after seeing a predicted 10 to 14 inches of snow on February 13th. Chief Montoya stated the EOC was ready but not activated and accumulation was lower than predicted. v. Fire Department Updates: 1. Norwich: Chief Tracy Montoya reported 550 calls for January and February with nine automatic aid calls given per policy and eight received. Chief Montoya stated over the past two months Squad A responded to 202 calls, Engine 2 responded to 131 calls, Engine 3 responded to 197 calls and Engine 4 responded to 122 calls. Chief Montoya noted the volume of calls for Engine 4 as it is a spare apparatus that was put into service due to maintenance issues with their frontline apparatus. Chief Montoya reviewed critical responses for the past two months (SEE ATTACHED ADDENDUM). Chief Montoya reported that NFD worked with Norwich Human Services and Uncas Health District to install a Narcan box at the Greeneville station. Chief Montoya stated that the Fire Marshal's office had identified an increase in lithium ion battery fires. Chief Montoya reported critical needs at the replacement of Squad A, the completed rebuild of the engine of Engine 2, and the installation of parts being awaited for the Engine 3 pump. Chief Montoya reported that two new hires would be starting the following week and a new Director of Training and Safety, Jason Erban, was appointed on January 29th. Chief Montoya stated that all platoons completed cold water rescue training. Chief Montoya reported that there was damage to electronics in the Greeneville station caused by leaks during the recent storm, and that the city did not meet the FEMA threshold for reimbursement so he would be reaching out for bids on the replacement work. President Pro Tem DeLucia asked if the comments made during public comment were accurate. Chief Montoya responded that they were. Discussion ensued. President Pro Tem DeLucia stated that it was his understanding that the general rule was the first company on scene served as the attack for a fire and the second on scene acts to set up the water main. Chief Montoya responded that was correct but not always adhered to. Chief Montoya discussed how things had progressed since the onset of the automatic aid policy and noted that if the second engine did not make it on site within an active fire it caused an issue. Discussion ensued. 2. Taftville: None. 3. Yantic: Assistant Chief Paul O’Connell reported 85 calls for the month, 39 of which were overlapping mainly due to the recent rain storm. Assistant Chief O’Connell reported 24 incidents the day of the flooding for flooded basements and emergency calls. Assistant Chief O’Connell stated Yantic responded to Comfort Suites for a clogged drain, two fire alarms, three medical calls and a carbon monoxide call. Assistant Chief O’Connell continued that Rescue 3 responded to Wawecus Hill for a call stalled in the  middle of a flooded area and two people were rescued from Domino’s Pizza by boat. Assistant Chief O’Connell stated members also responded to a multi-family dwelling in Fitchville for a flooded basement and had to include DEEP due to a tipped gas canister. Assistant Chief O’Connell added that members also visited Interstate 395 with EGP due to a car fire. Assistant Chief O’Connell stated that members also assisted with the tractor trailer rollover at the Route 32 / Route 2 off-ramp on Interstate 395 on January 5th. Assistant Chief O’Connell stated that Yantic responded to calls on Beechwood Boulevard and Woodrow Avenue on January 6th, both of which were battery fire incidents. Assistant Chief O’Connell also reported a visit to Comfort Suites on January 16th by request of NPU for high levels of carbon monoxide and that ventilation was needed. Assistant Chief O’Connell reported the replacement of Squad 36 as a critical need and that Rescue 3 was beginning to show its age. Assistant Chief O’Connell stated that Rescue 3 contained all HURST tool equipment which was becoming outdated and the vendor already stated if there was a failure there were not parts to fix it. Assistant Chief O’Connell reported two new members joined the department. 4. Occum: None. 5. East Great Plain: Chief Bob Drozynski introduced himself as the new chief. Chief Drozynski reported that the Saturday academy from NFA students had begun with five students attending and that he worked with the new Director of Safety & Training to get the program running. Chief Drozynski stated that each department will have a training session with the aspiring firefighters. Chief Drozynski reported two new members were enrolled in firefighter school. Chief Drozynski stated that EGP had received a grant for a new thermal imaging camera and associated training. Chief Drozynski reported 89 calls for the past month. Chief Drozynski stated that in regards to the comments made by Lieutenant Michael Podzaline, he was working with NFD on bringing in Battalion Chief Pat Curtin on March 3rd to discuss first on scene responsibility and transfer of command. Chief Drozynski stated they felt those items were necessary to discuss. 6. Laurel Hill: Deputy Chief Peter Clark reported two members were enrolled in the EMT class, two just passed the Firefighter 1 class and two probationary members had been voted in that month. Deputy Chief Clark added that seven members attended the fire policy class held the previous weekend in Montville. Deputy Chief Clark reported the Engine 62 bay door as a critical need. Deputy Chief Clark stated that all the garage doors had consistent issues and would be included in the budget. Deputy Chief Clark reported that the Engine 62 bay door almost fell down on an engine from being at its fully open state. Deputy  Chief Clark stated that Overhead Door had been to the firehouse to repair the doors many times. Deputy Chief Clark continued that at one point they were forced to store Engine 62 in the hose tender bay to ensure it would be accessible as it was their main engine. Deputy Chief Clark reported the station was fully staffed during the snowstorm. VI. Public Safety items for future discussion: Pager Dead Zone Issues, Dispatch & Radio System Upgrades Update, Johnson Home Update VII. Next Meeting: March 13, 2024 at Yantic Fire Department. IX. Adjournment: Upon a motion by Alderman Nash seconded by President Pro Tem DeLucia, the meeting was adjourned at 8:21 PM. All voted in favor. The motion passed unanimously. Respectfully Submitted, Katherine Rose  ADDENDUM I Statistics for Month Calls for Service 4,482 Incident Reports generated 327 Arrests made 160 Accidents investigated 111 Significant incidents for the month Detective Division Made had 3 search warrants signed, 2 arrest warrants signed, and took part in 4 forensic interviews. Detective Karasuk took over the outstanding sex offender registration violations. As of this email he has completed 50 Arrest Warrants which are all currently at court to be signed. Detectives were not called in during the month of January OVERDOSE DEATHS - 4 (pending autopsy confirmation) 7 OD’s 4 Fatal. Staffing/Hiring matters ● 2 Officers continue their FTO training ● 1 Officer completed FTO training ● 3 Officers are attending Police Academies, one in Meriden and the other two in Norwich Community Outreach/events attended or facilitated For January members worked with the Chase Manor crime watch to address concerns with speeding and road sign replacements. Additionally, we began the process of planning events for Global City Norwich and the Saint Patrick’s Day Parade (which is scheduled for Sunday, March 3rd). Traffic Stop Breakdown Total Traffic Stops 269 Arrests Made 34 Summons 23 Infractions 39 Written Warnings 127 Verbal Warnings 41 Other/Investigation 5 Traffic Hotspots Addressed ● New London Turnpike ● Washington Street ● West Main Street ● Broadway ● Viaduct ● Water Street ● East Main Street ● Westside Boulevard ● Boswell Avenue ● West Town Street ● Central Avenue ● Franklin Street ● Laurel Hill Avenue ● Norwich Avenue ● Otrobando Avenue ● Harland Road ● Chelsea Harbor Drive ● Providence Street January 8, 2024 Norwich - Public Safety Report for December 2023 ALS Transports: 204 BLS Transports: 266 Total Transports: 470 Canceled or No Transport Responses: Unfounded 5 Canceled by NPD 10 Canceled by NFD 12 On Scene / No Transport 133 Lift Assist 9 Total Canceled / No Transport 169 (26% of response volume) Most Common Incident Types Sick Person 132 Breathing Problems 61 Psychiatric 56 Falls 47 Traffic Accident 33 Unconscious/Fainting 24 Chest Pain 22 Abdominal Pain 21 Unknown Problem 17 Heart Problems 16 Patient Demographics Average Age 54 Male 44% Female 56% ONE AMERICAN WAY, NORWICH, CT 06360 | P: 860.886.1463 americanamb.com February 14, 2024 Norwich - Public Safety Report for January 2024 ALS Transports: 204 BLS Transports: 308 Total Transports: 512 Canceled or No Transport Responses: Unfounded 7 Canceled by NPD 10 Canceled by NFD 18 On Scene / No Transport 92 Lift Assist 23 Total Canceled / No Transport 150 (23% of response volume) Most Common Incident Types Sick Person 134 Psychiatric 68 Breathing Problems 50 Falls 36 Abdominal Pain 30 Unconscious/Fainting 27 Chest Pain 24 Traffic Accident 22 Seizures 19 Hemorrhage/Lacerations 18 Patient Demographics Average Age 54 Male 54% Female 46% ONE AMERICAN WAY, NORWICH, CT 06360 | P: 860.886.1463 americanamb.com  Jan 2024 Public Safety Meeting EGP had a busy year as you cans see by the Dec and Yearly reports that hopefully everyone received. EGP had over 2500 hours of total training by the membership for 2023. Members are continuing with in house training and online training. Two members are starting firefighter 1 in Willimantic Fire School. Ladder 5 was out of service for a few days for repairs on the exhaust system and pump panel gauges. ET51 was out of service for a couple of days at New England Fire Equipment having the generator repaired. Been an ongoing issue with the generator. Apparatus had routine maintenance performed. Budget was completed and submitted for 2024-2025. We are monitoring the uptick of COVID and the membership is using caution on all calls. EGP was awarded a grant through the Dime Bank to purchase a new Thermal Imaging Camera and thermal imaging training class to be held in the coming months. Camera has been purchased and delivered. Critical needs: Station foundation repairs – Back section falling apart and has deteriorated New parking lot Engine 52 replacement Respectfully submitted, Keith Milton EGP Chief East Great Plain Volunteer Fire Department Norwich, CT This report was generated on 1/8/2024 9:06:48 AM Breakdown by Major Incident Types for Date Range Zone(s): All Zones | Start Date: 12/01/2023 | End Date: 12/31/2023 MAJOR INCIDENT TYPE # INCIDENTS % of TOTAL Fires 1 1.22% Overpressure rupture, explosion, overheat - no fire 1 1.22% Rescue & Emergency Medical Service 46 56.1% Hazardous Condition (No Fire) 5 6.1% Service Call 6 7.32% Good Intent Call 14 17.07% False Alarm & False Call 9 10.98% TOTAL 82 100% Only REVIEWED and/or LOCKED IMPORTED incidents are included. Summary results for a major incident type are not displayed if the count is zero. emergencyreporting.com Doc Id: 553 Page # 1 of 2  Detailed Breakdown by Incident Type INCIDENT TYPE # INCIDENTS % of TOTAL 113 - Cooking fire, confined to container 1 1.22% 210 - Overpressure rupture from steam, other 1 1.22% 311 - Medical assist, assist EMS crew 3 3.66% 321 - EMS call, excluding vehicle accident with injury 36 43.9% 322 - Motor vehicle accident with injuries 4 4.88% 323 - Motor vehicle/pedestrian accident (MV Ped) 1 1.22% 324 - Motor vehicle accident with no injuries. 2 2.44% 412 - Gas leak (natural gas or LPG) 3 3.66% 444 - Power line down 2 2.44% 521 - Water evacuation 5 6.1% 551 - Assist police or other governmental agency 1 1.22% 600 - Good intent call, other 1 1.22% 611 - Dispatched & cancelled en route 11 13.41% 671 - HazMat release investigation w/no HazMat 2 2.44% 700 - False alarm or false call, other 4 4.88% 745 - Alarm system activation, no fire - unintentional 5 6.1% TOTAL INCIDENTS: 82 100% Only REVIEWED and/or LOCKED IMPORTED incidents are included. Summary results for a major incident type are not displayed if the count is zero. emergencyreporting.com Doc Id: 553 Page # 2 of 2 East Great Plain Volunteer Fire Department Norwich, CT This report was generated on 1/8/2024 9:04:59 AM Incident Statistics Zone(s): All Zones | Start Date: 12/01/2023 | End Date: 01/31/2024 INCIDENT COUNT INCIDENT TYPE # INCIDENTS EMS 46 FIRE 36 TOTAL 82 TOTAL TRANSPORTS (N2 and N3) APPARATUS # of APPARATUS # of PATIENT TRANSPORTS TOTAL # of PATIENT TRANSPORTS CONTACTS TOTAL PRE-INCIDENT VALUE LOSSES $0.00 $0.00 CO CHECKS TOTAL MUTUAL AID Aid Type Total Aid Given 11 Aid Received 3 OVERLAPPING CALLS # OVERLAPPING % OVERLAPPING 19 23.17 LIGHTS AND SIREN - AVERAGE RESPONSE TIME (Dispatch to Arrival) Station EMS FIRE AVERAGE FOR ALL CALLS LIGHTS AND SIREN - AVERAGE TURNOUT TIME (Dispatch to Enroute) Station EMS FIRE AVERAGE FOR ALL CALLS AGENCY AVERAGE TIME ON SCENE (MM:SS) East Great Plain Volunteer Fire Department 31:51 Only Reviewed Incidents included. EMS for Incident counts includes only 300 to 399 Incident Types. All other incident types are counted as FIRE. CO Checks only includes Incident Types: 424, 736 and 734. # Apparatus Transports = # of incidents where apparatus transported. # Patient Transports = All patients transported by EMS. # Patient Contacts emergencyreporting.com = # of PCR contacted by apparatus. This report now returns both NEMSIS 2 & 3 data as appropriate. For overlapping Doc Id: 1645 Page # 1 of 1 calls that span over multiple days, total per month will not equal Total count for year. Norwich Fire Department Norwich, CT This report was generated on 2/8/2024 2:29:56 PM Breakdown by Major Incident Types for Date Range Zone(s): All Zones | Start Date: 01/01/2024 | End Date: 01/31/2024 MAJOR INCIDENT TYPE # INCIDENTS % of TOTAL Fires 9 3.59% Overpressure rupture, explosion, overheat - no fire 1 0.4% Rescue & Emergency Medical Service 156 62.15% Hazardous Condition (No Fire) 9 3.59% Service Call 35 13.94% Good Intent Call 20 7.97% False Alarm & False Call 20 7.97% Special Incident Type 1 0.4% TOTAL 251 100% Only REVIEWED and/or LOCKED IMPORTED incidents are included. Summary results for a major incident type are not displayed if the count is zero. emergencyreporting.com Doc Id: 553 Page # 1 of 2  Detailed Breakdown by Incident Type INCIDENT TYPE # INCIDENTS % of TOTAL 111 - Building fire 7 2.79% 142 - Brush or brush-and-grass mixture fire 1 0.4% 154 - Dumpster or other outside trash receptacle fire 1 0.4% 251 - Excessive heat, scorch burns with no ignition 1 0.4% 311 - Medical assist, assist EMS crew 3 1.2% 320 - Emergency medical service, other 1 0.4% 321 - EMS call, excluding vehicle accident with injury 140 55.78% 322 - Motor vehicle accident with injuries 4 1.59% 323 - Motor vehicle/pedestrian accident (MV Ped) 2 0.8% 324 - Motor vehicle accident with no injuries. 6 2.39% 412 - Gas leak (natural gas or LPG) 5 1.99% 413 - Oil or other combustible liquid spill 1 0.4% 424 - Carbon monoxide incident 1 0.4% 444 - Power line down 1 0.4% 451 - Biological hazard, confirmed or suspected 1 0.4% 500 - Service Call, other 1 0.4% 511 - Lock-out 4 1.59% 520 - Water problem, other 5 1.99% 521 - Water evacuation 18 7.17% 522 - Water or steam leak 1 0.4% 541 - Animal problem 1 0.4% 542 - Animal rescue 1 0.4% 551 - Assist police or other governmental agency 3 1.2% 554 - Assist invalid 1 0.4% 611 - Dispatched & cancelled en route 1 0.4% 621 - Wrong location 1 0.4% 622 - No incident found on arrival at dispatch address 13 5.18% 651 - Smoke scare, odor of smoke 3 1.2% 671 - HazMat release investigation w/no HazMat 2 0.8% 700 - False alarm or false call, other 1 0.4% 710 - Malicious, mischievous false call, other 1 0.4% 714 - Central station, malicious false alarm 1 0.4% 715 - Local alarm system, malicious false alarm 1 0.4% 733 - Smoke detector activation due to malfunction 1 0.4% 735 - Alarm system sounded due to malfunction 4 1.59% 740 - Unintentional transmission of alarm, other 1 0.4% 743 - Smoke detector activation, no fire - unintentional 3 1.2% 744 - Detector activation, no fire - unintentional 1 0.4% 745 - Alarm system activation, no fire - unintentional 6 2.39% 911 - Citizen complaint 1 0.4% TOTAL INCIDENTS: 251 100% Only REVIEWED and/or LOCKED IMPORTED incidents are included. Summary results for a major incident type are not displayed if the count is zero. emergencyreporting.com Doc Id: 553 Page # 2 of 2 Norwich Fire Department Norwich, CT This report was generated on 1/4/2024 2:42:13 PM Breakdown by Major Incident Types for Date Range Zone(s): All Zones | Start Date: 12/01/2023 | End Date: 12/31/2023 MAJOR INCIDENT TYPE # INCIDENTS % of TOTAL Fires 4 1.34% Rescue & Emergency Medical Service 181 60.54% Hazardous Condition (No Fire) 10 3.34% Service Call 54 18.06% Good Intent Call 24 8.03% False Alarm & False Call 26 8.7% TOTAL 299 100% Only REVIEWED and/or LOCKED IMPORTED incidents are included. Summary results for a major incident type are not displayed if the count is zero. emergencyreporting.com Doc Id: 553 Page # 1 of 2  Detailed Breakdown by Incident Type INCIDENT TYPE # INCIDENTS % of TOTAL 111 - Building fire 2 0.67% 114 - Chimney or flue fire, confined to chimney or flue 1 0.33% 118 - Trash or rubbish fire, contained 1 0.33% 311 - Medical assist, assist EMS crew 13 4.35% 321 - EMS call, excluding vehicle accident with injury 143 47.83% 322 - Motor vehicle accident with injuries 14 4.68% 324 - Motor vehicle accident with no injuries. 7 2.34% 342 - Search for person in water 1 0.33% 352 - Extrication of victim(s) from vehicle 2 0.67% 353 - Removal of victim(s) from stalled elevator 1 0.33% 412 - Gas leak (natural gas or LPG) 3 1% 442 - Overheated motor 1 0.33% 444 - Power line down 3 1% 445 - Arcing, shorted electrical equipment 2 0.67% 461 - Building or structure weakened or collapsed 1 0.33% 500 - Service Call, other 2 0.67% 520 - Water problem, other 15 5.02% 521 - Water evacuation 26 8.7% 522 - Water or steam leak 2 0.67% 531 - Smoke or odor removal 1 0.33% 550 - Public service assistance, other 1 0.33% 551 - Assist police or other governmental agency 2 0.67% 553 - Public service 1 0.33% 554 - Assist invalid 1 0.33% 561 - Unauthorized burning 2 0.67% 571 - Cover assignment, standby, moveup 1 0.33% 600 - Good intent call, other 1 0.33% 611 - Dispatched & cancelled en route 3 1% 622 - No incident found on arrival at dispatch address 12 4.01% 650 - Steam, other gas mistaken for smoke, other 1 0.33% 651 - Smoke scare, odor of smoke 4 1.34% 671 - HazMat release investigation w/no HazMat 3 1% 710 - Malicious, mischievous false call, other 1 0.33% 730 - System malfunction, other 2 0.67% 733 - Smoke detector activation due to malfunction 6 2.01% 735 - Alarm system sounded due to malfunction 3 1% 740 - Unintentional transmission of alarm, other 1 0.33% 743 - Smoke detector activation, no fire - unintentional 5 1.67% 744 - Detector activation, no fire - unintentional 3 1% 745 - Alarm system activation, no fire - unintentional 4 1.34% 746 - Carbon monoxide detector activation, no CO 1 0.33% TOTAL INCIDENTS: 299 100% Only REVIEWED and/or LOCKED IMPORTED incidents are included. Summary results for a major incident type are not displayed if the count is zero. emergencyreporting.com Doc Id: 553 Page # 2 of 2 Norwich Fire Department Norwich, CT This report was generated on 1/4/2024 2:38:25 PM Incident Statistics Zone(s): All Zones | Start Date: 12/01/2023 | End Date: 12/31/2023 INCIDENT COUNT INCIDENT TYPE # INCIDENTS EMS 181 FIRE 118 TOTAL 299 TOTAL TRANSPORTS (N2 and N3) APPARATUS # of APPARATUS # of PATIENT TRANSPORTS TOTAL # of PATIENT TRANSPORTS CONTACTS TOTAL PRE-INCIDENT VALUE LOSSES $300,000.00 $3,000.00 CO CHECKS 746 - Carbon monoxide detector activation, no CO 1 TOTAL 1 MUTUAL AID Aid Type Total Aid Given 12 Aid Received 5 OVERLAPPING CALLS # OVERLAPPING % OVERLAPPING 106 35.45 LIGHTS AND SIREN - AVERAGE RESPONSE TIME (Dispatch to Arrival) Station EMS FIRE Greeneville 0:04:08 0:03:26 Headquarters 0:03:36 0:03:58 AVERAGE FOR ALL CALLS 0:03:51 LIGHTS AND SIREN - AVERAGE TURNOUT TIME (Dispatch to Enroute) Station EMS FIRE Greeneville 0:01:46 0:02:12 Headquarters 0:01:36 0:02:33 AVERAGE FOR ALL CALLS 0:01:51 AGENCY AVERAGE TIME ON SCENE (MM:SS) Norwich Fire Department 17:18 Only Reviewed Incidents included. EMS for Incident counts includes only 300 to 399 Incident Types. All other incident types are counted as FIRE. CO Checks only includes Incident Types: 424, 736 and 734. # Apparatus Transports = # of incidents where apparatus transported. # Patient Transports = All patients transported by EMS. # Patient Contacts emergencyreporting.com = # of PCR contacted by apparatus. This report now returns both NEMSIS 2 & 3 data as appropriate. For overlapping Doc Id: 1645 Page # 1 of 1 calls that span over multiple days, total per month will not equal Total count for year. Norwich Fire Department Norwich, CT This report was generated on 2/8/2024 2:32:00 PM Incident Statistics Zone(s): All Zones | Start Date: 01/01/2024 | End Date: 01/31/2024 INCIDENT COUNT INCIDENT TYPE # INCIDENTS EMS 156 FIRE 95 TOTAL 251 TOTAL TRANSPORTS (N2 and N3) APPARATUS # of APPARATUS # of PATIENT TRANSPORTS TOTAL # of PATIENT TRANSPORTS CONTACTS TOTAL PRE-INCIDENT VALUE LOSSES $171,600.00 $30,000.00 CO CHECKS 424 - Carbon monoxide incident 1 TOTAL 1 MUTUAL AID Aid Type Total Aid Given 9 Aid Received 3 OVERLAPPING CALLS # OVERLAPPING % OVERLAPPING 76 30.28 LIGHTS AND SIREN - AVERAGE RESPONSE TIME (Dispatch to Arrival) Station EMS FIRE Greeneville 0:03:27 0:06:00 Headquarters 0:04:01 0:04:15 AVERAGE FOR ALL CALLS 0:04:09 LIGHTS AND SIREN - AVERAGE TURNOUT TIME (Dispatch to Enroute) Station EMS FIRE Greeneville 0:01:52 0:03:00 Headquarters 0:02:01 0:02:13 AVERAGE FOR ALL CALLS 0:02:05 AGENCY AVERAGE TIME ON SCENE (MM:SS) Norwich Fire Department 19:17 Only Reviewed Incidents included. EMS for Incident counts includes only 300 to 399 Incident Types. All other incident types are counted as FIRE. CO Checks only includes Incident Types: 424, 736 and 734. # Apparatus Transports = # of incidents where apparatus transported. # Patient Transports = All patients transported by EMS. # Patient Contacts emergencyreporting.com = # of PCR contacted by apparatus. This report now returns both NEMSIS 2 & 3 data as appropriate. For overlapping Doc Id: 1645 Page # 1 of 1 calls that span over multiple days, total per month will not equal Total count for year.