Housing Authority
Regular MeetingSanta Rosa, CA · June 20, 2022
Minutes
City Hall, Council Chamber
City of Santa Rosa 100 Santa Rosa Avenue
Santa Rosa, CA
Housing Authority
Regular Meeting Minutes - Final
Monday, June 20, 2022 1:30 PM
1. CALL TO ORDER
2. ROLL CALL
Present 6 - Chair Diane Test, Vice Chair Jeffrey Owen, Commissioner Stephen
Burke, Commissioner Wayne Downey Ph. D, Commissioner Scott
McWhorter, and Commissioner Yvonne Rawhouser
Absent 1 - Commissioner Thomas LaPenna
3. STATEMENTS OF ABSTENTION
Commissioner Burke commented that he will be abstaining from
Item 12.3 and the meeting minutes for May 23, 2022.
4. STAFF BRIEFING
Megan Basinger, Executive Director Housing and Community
Services, introduced item 4.1.
4.1 HOUSING AUTHORITY 50TH ANNIVERSARY VIDEO
This briefing will highlight the achievements of the Housing Authority of
Santa Rosa over the last fifty years.
Public Comments:
Dwayne Dewitt commented upon confusion over HUD VASH
voucher availability. Chair Test approved comment out of agenda
order.
5. STUDY SESSION
NONE
6. PUBLIC COMMENTS (ON NON-AGENDA ITEMS)
NONE
7. APPROVAL OF MINUTES
City of Santa Rosa
Regular Meeting Minutes
Page 2 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
7.1 May 23, 2022 - Draft Minutes.
Approved as submitted.
8. CHAIRPERSON/ COMMISSIONER REPORTS
Commissioner Downey commented upon the 50th Anniversary
video presentation and asked for clarification regarding the City's
ability to meet housing needs.
Public Comments:
None
9. COMMITTEE REPORTS
NONE
10. EXECUTIVE DIRECTOR REPORTS/ COMMUNICATION ITEMS:
Megan Basinger, Executive Director Housing and Community
Services, introduced items 10.1 and 10.2.
10.1 COMMUNICATION - PENDING DEVELOPMENT PIPELINE UPDATE
Provided for information only.
Megan Basinger, Executive Director Housing and Community
Services, provided information and answered Commissioner
questions.
Public Comments:
None
10.2 AFFORDABLE HOUSING MONTH PROCLAMATION
Provided for information only.
Megan Basinger, Executive Director Housing and Community
Services, provided information and answered Commissioner
questions.
Public Comments:
City of Santa Rosa
Regular Meeting Minutes
Page 3 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
None
11. CONSENT ITEMS
11.1 RESOLUTION - CHANGE TO LEGAL NAME OF ENTITY ON PRIOR
AWARD OF PROJECT BASED VOUCHERS FOR BURBANK AVENUE
APARTMENTS
RECOMMENDATION: It is recommended by the Housing and
Community Services Department that the Housing Authority, by
resolution, change the legal name of the entity on prior award of twelve
(12) Project Based Vouchers for Burbank Avenue Apartments from
Waterstone Residential, LLC to WSA Burbank Housing Partners I, LP.
All other provisions of Resolution No. 1694 remain unchanged.
Public Comments:
None
A motion was made by Vice Chair Owen, seconded by Commissioner
Rawhouser,to waive reading of the text and adopt:
RESOLUTION NO. 1736 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING A CHANGE TO
LEGAL NAME OF ENTITY ON PRIOR PROJECT BASED VOUCHER AWARD
FOR BURBANK AVENUE APARTMENTS, 1780 BURBANK AVENUE,
SANTA ROSA, CALIFORNIA; APN 126-361-003.
The motion carried by the following vote:
Yes: 6 - Chair Test, Vice Chair Owen, Commissioner Burke, Commissioner
Downey Ph. D, Commissioner McWhorter and Commissioner
Rawhouser
Absent: 1 - Commissioner LaPenna
12. REPORT ITEMS
12.1 REPORT - FISCAL YEAR 2022/23 HOUSING AUTHORITY BUDGET
ADOPTION
BACKGROUND: The Authority’s annual budget preparation process
runs concurrently with the City’s process from January through June
City of Santa Rosa
Regular Meeting Minutes
Page 4 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
each year. The Executive Director of the Authority must submit an
expenditure, revenue, and transfer budget for all Authority programs for
approval by the Authority Commissioners, which then becomes the
formal budget for the next fiscal year. Annually, the Authority is asked
to adopt the budget at their June meeting.
RECOMMENDATION: It is recommended by the Housing & Community
Services Department that the Housing Authority, by resolution, adopt
the proposed budget for Fiscal Year 2022/23.
Kate Goldfine, Administrative Services Officer Housing and
Community Services, gave a presentation and answered
Commissioner questions.
Public Comments:
None
A motion was made by Commissioner Burke, seconded by Vice Chair
Owen,to waive reading of the text and adopt:
RESOLUTION NO. 1737 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING THE HOUSING
AUTHORITY BUDGET FOR FISCAL YEAR 2022/23.
The motion carried by the following vote:
Yes: 6 - Chair Test, Vice Chair Owen, Commissioner Burke, Commissioner
Downey Ph. D, Commissioner McWhorter and Commissioner
Rawhouser
Absent: 1 - Commissioner LaPenna
12.2 REPORT - HOUSING CHOICE VOUCHER PROGRAM
ADMINISTRATIVE PLAN REVISION - UTILITY ALLOWANCES IN THE
PROJECT-BASED VOUCHER PROGRAM
BACKGROUND: The Administrative Plan is the major policy document
guiding the ongoing administration of the federally regulated Housing
Choice Voucher (HCV) program. Where allowed under law, the U.S.
Department of Housing and Urban Development (HUD) permits local
jurisdictions to establish policies pertaining to the program. Chapter 17
City of Santa Rosa
Regular Meeting Minutes
Page 5 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
of the Santa Rosa Housing Authority Administrative Plan outlines the
policies regarding the use of Project Based Vouchers (PBVs) within the
HCV program. The Administrative Plan policies regarding PBVs are in
need of revision to allow eligible units where the owner is participating
in the Low-Income Housing Tax Credit Program (LIHTC) and utilizing a
utility allowance that has been created with the California Utility
Allowance Calculator (CUAC) to use the CUAC in the PBV assisted
units if approved by the Department of Housing and Urban
Development.
RECOMMENDATION: It is recommended by the Housing and
Community Services Department that the Housing Authority, by
resolution, adopt the revisions to the Housing Choice Voucher Program
Administrative Plan Chapter 17 - Project Based Vouchers to allow
eligible units where the owner is participating in the Low-Income
Housing Tax Credit Program (LIHTC) and utilizing a utility allowance
that has been created with the California Utility Allowance Calculator
(CUAC) to use the CUAC in the PBV assisted units if approved by the
Department of Housing and Urban Development.
Rebecca Lane, Housing and Community Services Manager, gave a
presentation and answered Commissioner questions.
Public Comments:
None
A motion was made by Vice Chair Owen, seconded by Commissioner
Burke,to waive reading of the text and adopt:
RESOLUTION NO. 1738 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING THE REVISIONS
TO THE HOUSING CHOICE VOUCHER PROGRAM ADMINISTRATIVE PLAN
PROJECT BASED VOUCHER PROGRAM POLICIES.
The motion carried by the following vote:
Yes: 6 - Chair Test, Vice Chair Owen, Commissioner Burke, Commissioner
Downey Ph. D, Commissioner McWhorter and Commissioner
Rawhouser
Absent: 1 - Commissioner LaPenna
City of Santa Rosa
Regular Meeting Minutes
Page 6 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
12.3 REPORT - FISCAL YEAR 2022-2023 NOTICE OF FUNDING
AVAILABILITY - FUNDING RECOMMENDATIONS
BACKGROUND: The Fiscal Year 2022-2023 Focused NOFA was
published on April 4, 2022, with project applications due on April 29,
2022 (Attachment 1). As communicated in the NOFA, approximately
$10,600,000 of funds are available. The Housing Authority received ten
applications requesting $21.2 million for 575 total units. Eight
applications were received for new construction projects and two
applications were received for rehabilitation and/or
acquisition/rehabilitation projects.
The projects were evaluated and ranked based on project readiness,
affordability, bedroom size, special needs set asides, leveraging, project
competitiveness, developer and management experience, services and
amenities, and other factors. A detailed list of the ranking criteria and
the point. A Housing Authority Ad-Hoc Review Committee comprised of
Commissioners Owen, LaPenna, and Rawhouser met on June 13, 2022
to review the projects and scoring details. The Ad Hoc recommending
funding five of the ten applications that were received.
RECOMMENDATION: It is recommended by the Housing Authority
Ad-Hoc Review Committee and the Housing and Community Services
Department that the Housing Authority, by resolutions, approve a
conditional commitment of loan funds to: 1) PEP Housing in the amount
of $2,200,000 for rehabilitation costs associated with Vigil Lights
Apartments located at 1940 Long Drive; 2) BHDC Parkwood
Apartments, LLC, in the amount of $750,000 for rehabilitation-related
costs for the Parkwood Apartments located at 6867 Montecito
Boulevard; 3) MP Mahonia Glen Associates L.P. in the amount of
$2,000,000 for construction-related costs for Mahonia Glen project at
5173 Highway 12 in Santa Rosa; 4) Stony Point Flats, L.P., in the
amount of $1,200,000 for construction related costs for Stony Point
Flats located at 2268 Stony Point Road; and 5) WSA Burbank Housing
Partners I, LP in the amount of $4,400,000 for construction related costs
for Burbank Avenue Apartments located 1780 Burbank Avenue.
Megan Basinger, Executive Director Housing and Community
City of Santa Rosa
Regular Meeting Minutes
Page 7 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
Services, gave a presentation and answered Commissioner
questions.
Public Comments:
Efren Carrillo, Vice President Housing Development Burbank
Housing, made comments in support of the NOFA funding
recommendations.
A motion was made by Commissioner Downey Ph. D, seconded by
Commissioner Rawhouser,to waive reading of the text and adopt:
RESOLUTION NO. 1739 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING A CONDITIONAL
COMMITMENT OF LOAN FUNDS IN THE AMOUNT OF $2,220,000 TO
PETALUMA ECUMENICAL PROPERTIES DBA PEP HOUSING FOR
PRESERVATION AND REHABILITATION RELATED COSTS FOR VIGIL
LIGHT APARTMENTS, 1940 LONG DRIVE, SANTA ROSA, CALIFORNIA;
APNS 181-190-001 AND 181-220-046.
The motion carried by the following vote:
Yes: 5 - Chair Test, Vice Chair Owen, Commissioner Downey Ph. D,
Commissioner McWhorter and Commissioner Rawhouser
Absent: 1 - Commissioner LaPenna
Abstain: 1 - Commissioner Burke
A motion was made by Vice Chair Owen, seconded by Chair Test,to waive
reading of the text and adopt:
RESOLUTION 1740 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING A COMMITMENT
OF LOAN FUNDS IN THE AMOUNT OF $750,000 TO BHDC PARKWOOD
APARTMENTS, LLC. FOR REHABILITATION RELATED COSTS FOR
PARKWOOD APARTMENTS, 6867 MONTECITO BOULEVARD, SANTA
ROSA, CALIFORNIA; APN 183-060-049.
The motion carried by the following vote:
Yes: 5 - Chair Test, Vice Chair Owen, Commissioner Downey Ph. D,
Commissioner McWhorter and Commissioner Rawhouser
Absent: 1 - Commissioner LaPenna
Abstain: 1 - Commissioner Burke
City of Santa Rosa
Regular Meeting Minutes
Page 8 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
A motion was made by Commissioner Downey Ph. D, seconded by
Commissioner McWhorter,to waive reading of the text and adopt:
RESOLUTION 1741 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING A COMMITMENT
OF LOAN FUNDS IN THE AMOUNT OF $2,000,000 TO MP MAHONIA GLEN
ASSOCIATES, L.P. FOR CONSTRUCTION RELATED COSTS FOR MAHONIA
GLEN, 5173 HIGHWAY 12, SANTA ROSA, CALIFORNIA; APN 184-410-060.
The motion carried by the following vote:
Yes: 5 - Chair Test, Vice Chair Owen, Commissioner Downey Ph. D,
Commissioner McWhorter and Commissioner Rawhouser
Absent: 1 - Commissioner LaPenna
Abstain: 1 - Commissioner Burke
A motion was made by Vice Chair Owen, seconded by Commissioner
Rawhouser, to waive reading of the text and adopt:
RESOLUTION 1742 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING A COMMITMENT
OF LOAN FUNDS IN THE AMOUNT OF $1,200,000 TO STONY POINT FLATS,
L.P., FOR CONSTRUCTION-RELATED COSTS FOR STONY POINT FLATS,
2268 STONY POINT ROAD, SANTA ROSA, CALIFORNIA; APN 125-521-008.
The motion carried by the following vote:
Yes: 5 - Chair Test, Vice Chair Owen, Commissioner Downey Ph. D,
Commissioner McWhorter and Commissioner Rawhouser
Absent: 1 - Commissioner LaPenna
Abstain: 1 - Commissioner Burke
A motion was made by Vice Chair Owen, seconded by Commissioner
Downey Ph. D,to waive reading of the text and adopt:
RESOLUTION 1743 ENTITLED: RESOLUTION OF THE HOUSING
AUTHORITY OF THE CITY OF SANTA ROSA APPROVING A COMMITMENT
OF LOAN FUNDS IN THE AMOUNT OF $4,400,000 TO WSA BURBANK
HOUSING PARTNERS I, LP FOR CONSTRUCTION RELATED COSTS FOR
BURBANK AVENUE APARTMENTS, 1780 BURBANK AVENUE, SANTA
ROSA, CALIFORNIA; APN 125-361-003.
The motion carried by the following vote:
City of Santa Rosa
Regular Meeting Minutes
Page 9 of 9
Housing Authority Regular Meeting Minutes - Final June 20, 2022
Yes: 5 - Chair Test, Vice Chair Owen, Commissioner Downey Ph. D,
Commissioner McWhorter and Commissioner Rawhouser
Absent: 1 - Commissioner LaPenna
Abstain: 1 - Commissioner Burke
13. ADJOURNMENT
Seeing no further business, Chair Test adjourned the meeting at
3PM.
Approved on:
_______________________________
Steven V. Brown
Recording Secretary
Agenda
City Hall, Council
City of Santa Rosa Chamber
100 Santa Rosa Avenue
Santa Rosa, CA
HOUSING AUTHORITY
REGULAR MEETING AGENDA AND
SUMMARY REPORT
JUNE 20, 2022
1:30 P.M.
PURSUANT TO GOVERNMENT CODE SECTION 54953(e) AND THE
RECOMMENDATION OF THE HEALTH OFFICER OF THE COUNTY OF
SONOMA, HOUSING AUTHORITY MEMBERS WILL BE PARTICIPATING IN
THIS MEETING EITHER VIA ZOOM WEBINAR OR IN-PERSON, SOCIALLY
DISTANCED, IN THE COUNCIL CHAMBER AT 100 SANTA ROSA AVENUE.
MEMBERS OF THE PUBLIC CAN PARTICIPATE IN THE MEETING BY:
• BY ZOOM BY VISITING https://srcity-org.zoom.us/j/84526450363 , OR
• BY PHONE BY DIALING 877-853-5257 AND ENTERING WEBINAR ID:
845-2645-0363.
1. CALL TO ORDER
2. ROLL CALL
3. STATEMENTS OF ABSTENTION
4. STAFF BRIEFING
4.1 HOUSING AUTHORITY 50TH ANNIVERSARY VIDEO
This briefing will highlight the achievements of the Housing Authority of
Santa Rosa over the last fifty years.
Attachments: HCS Video
5. STUDY SESSION
6. PUBLIC COMMENTS (ON NON-AGENDA ITEMS)
Comments from the public will be allowed on all agenda items at the time
each item is called. This is the time when any person may address the
Housing Authority on matters not listed on this agenda, but which are within
the subject matter jurisdiction of the Housing Authority. Each speaker will be
allowed three minutes.
City of Santa Rosa
Regular Meeting Agenda and Summary Report
Page 2 of 6
Housing Authority JUNE 20, 2022
7. APPROVAL OF MINUTES
7.1 May 23, 2022 - Draft Minutes.
Attachments: May 23, 2022 - Draft Minutes
8. CHAIRMAN/ COMMISSIONER REPORTS
9. COMMITTEE REPORTS
10. EXECUTIVE DIRECTOR REPORTS/ COMMUNICATION ITEMS:
10.1 COMMUNICATION - PENDING DEVELOPMENT PIPELINE UPDATE
Provided for information only.
Attachments: Memorandum
Attachment 1
10.2 AFFORDABLE HOUSING MONTH PROCLAMATION
Provided for information only.
Attachments: Affordable Housing Month Proclamation
11. CONSENT ITEMS
11.1 RESOLUTION - CHANGE TO LEGAL NAME OF ENTITY ON PRIOR
AWARD OF PROJECT BASED VOUCHERS FOR BURBANK AVENUE
APARTMENTS
RECOMMENDATION: It is recommended by the Housing and
Community Services Department that the Housing Authority, by
resolution, change the legal name of the entity on prior award of twelve
(12) Project Based Vouchers for Burbank Avenue Apartments from
Waterstone Residential, LLC to WSA Burbank Housing Partners I, LP.
All other provisions of Resolution No. 1694 remain unchanged.
Attachments: Staff Report
Attachment 1 - Resolution 1694
Attachment 2 - Resolution 1707
Attachment 3 - Modification Request Letter
Resolution
Presentation
City of Santa Rosa
Regular Meeting Agenda and Summary Report
Page 3 of 6
Housing Authority JUNE 20, 2022
12. REPORT ITEMS
12.1 REPORT - FISCAL YEAR 2022/23 HOUSING AUTHORITY BUDGET
ADOPTION
BACKGROUND: The Authority’s annual budget preparation process
runs concurrently with the City’s process from January through June
each year. The Executive Director of the Authority must submit an
expenditure, revenue, and transfer budget for all Authority programs for
approval by the Authority Commissioners, which then becomes the
formal budget for the next fiscal year. Annually, the Authority is asked
to adopt the budget at their June meeting.
RECOMMENDATION: It is recommended by the Housing & Community
Services Department that the Housing Authority, by resolution, adopt
the proposed budget for Fiscal Year 2022/23.
Attachments: Staff Report
Attachment 1- Budget Summary
Attachment 2 - Narrative
Resolution
Presentation
12.2 REPORT - HOUSING CHOICE VOUCHER PROGRAM
ADMINISTRATIVE PLAN REVISION - UTILITY ALLOWANCES IN THE
PROJECT-BASED VOUCHER PROGRAM
BACKGROUND: The Administrative Plan is the major policy document
guiding the ongoing administration of the federally regulated Housing
Choice Voucher (HCV) program. Where allowed under law, the U.S.
Department of Housing and Urban Development (HUD) permits local
jurisdictions to establish policies pertaining to the program. Chapter 17
of the Santa Rosa Housing Authority Administrative Plan outlines the
policies regarding the use of Project Based Vouchers (PBVs) within the
HCV program. The Administrative Plan policies regarding PBVs are in
need of revision to allow eligible units where the owner is participating
in the Low-Income Housing Tax Credit Program (LIHTC) and utilizing a
utility allowance that has been created with the California Utility
Allowance Calculator (CUAC) to use the CUAC in the PBV assisted
City of Santa Rosa
Regular Meeting Agenda and Summary Report
Page 4 of 6
Housing Authority JUNE 20, 2022
units if approved by the Department of Housing and Urban
Development.
RECOMMENDATION: It is recommended by the Housing and
Community Services Department that the Housing Authority, by
resolution, adopt the revisions to the Housing Choice Voucher Program
Administrative Plan Chapter 17 - Project Based Vouchers to allow
eligible units where the owner is participating in the Low-Income
Housing Tax Credit Program (LIHTC) and utilizing a utility allowance
that has been created with the California Utility Allowance Calculator
(CUAC) to use the CUAC in the PBV assisted units if approved by the
Department of Housing and Urban Development.
Attachments: Staff Report
Attachment 1 - Chapter 17 Adm Plan PBV 06 20 2022
Resolution
Presentation
12.3 REPORT - FISCAL YEAR 2022-2023 NOTICE OF FUNDING
AVAILABILITY - FUNDING RECOMMENDATIONS
BACKGROUND: The Fiscal Year 2022-2023 Focused NOFA was
published on April 4, 2022, with project applications due on April 29,
2022 (Attachment 1). As communicated in the NOFA, approximately
$10,600,000 of funds are available. The Housing Authority received
ten applications requesting $21.2 million for 575 total units. Eight
applications were received for new construction projects and two
applications were received for rehabilitation and/or
acquisition/rehabilitation projects.
The projects were evaluated and ranked based on project readiness,
affordability, bedroom size, special needs set asides, leveraging, project
competitiveness, developer and management experience, services and
amenities, and other factors. A detailed list of the ranking criteria and
the point. A Housing Authority Ad-Hoc Review Committee comprised of
Commissioners Owen, LaPenna, and Rawhouser met on June 13, 2022
to review the projects and scoring details. The Ad Hoc recommending
funding five of the ten applications that were received.
City of Santa Rosa
Regular Meeting Agenda and Summary Report
Page 5 of 6
Housing Authority JUNE 20, 2022
RECOMMENDATION: It is recommended by the Housing Authority
Ad-Hoc Review Committee and the Housing and Community Services
Department that the Housing Authority, by resolutions, approve a
conditional commitment of loan funds to: 1) PEP Housing in the amount
of $2,200,000 for rehabilitation costs associated with Vigil Lights
Apartments located at 1940 Long Drive; 2) BHDC Parkwood
Apartments, LLC, in the amount of $750,000 for rehabilitation-related
costs for the Parkwood Apartments located at 6867 Montecito
Boulevard; 3) MP Mahonia Glen Associates L.P. in the amount of
$2,000,000 for construction-related costs for Mahonia Glen project at
5173 Highway 12 in Santa Rosa; 4) Stony Point Flats, L.P., in the
amount of $1,200,000 for construction related costs for Stony Point
Flats located at 2268 Stony Point Road; and 5) WSA Burbank Housing
Partners I, LP in the amount of $4,400,000 for construction related
costs for Burbank Avenue Apartments located 1780 Burbank Avenue.
Attachments: Staff Report
Attachment 1 - FINAL NOFA with Points System
Attachment 2 - Vigil Lights Rehab Summary
Attachment 3 - Parkwood Work Summary
Attachment 4 - Mahonia Summary
Attachment 5 - Stony Point Flats Summary
Attachment 6 - Burbank Avenue Summary
Resolution - Vigil Lights
Resolution - Parkwood
Resolution - Mahonia Glen
Resolution - Stony Point Flats
Resolution - Burbank Avenue
Presentation
13. ADJOURNMENT
City of Santa Rosa
Regular Meeting Agenda and Summary Report
Page 6 of 6
Housing Authority JUNE 20, 2022
The City of Santa Rosa does not discriminate on the basis of disability in the admissions or access to, or treatment of or
employment in, its programs or activities. Disability-related aids or services, including printed information in alternate formats,
to enable persons with disabilities to participate in public meetings and programs are available by contacting the Housing
Authority Recording Secretary at (707) 543-3300 one week prior to the meeting/program.
This information can also be accessed via the internet at: http://www.srcity.org
____________________________________________________________
NOTE: Any writings or documents provided to a majority of the Housing Authority regarding any item on this agenda will be
made available for public inspection in the Department of Housing and Community Services located 90 Santa Rosa Avenue
during normal business hours.
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