City Commission Workshop

City of Deltona 2345 Providence Blvd. Deltona, FL 32725 Agenda City Commission Workshop Mayor Heidi K. Herzberg Vice Mayor Victor Ramos Commissioner Maritza Avila-Vazquez Commissioner Anita Bradford Commissioner Loren King Commissioner Dana McCool Commissioner Chris Nabicht Monday, July 20, 2020 4:00 PM Deltona Commission Chambers A. In an effort to reduce the possibility of exposure of residents to the COVID-19 (Coronavirus) we have limited public seating inside the Commission Chambers and are practicing social distancing with the City Commission, staff and residents. Background: ***NOTE*** The City Commission is dedicated to working hard and keeping our city moving forward, and a top priority during the COVID-19 pandemic is to help maintain the health of our employees and residents. Another top priority is being able to maintain public participation in our City meetings. Following CDC Guidelines, we have limited public seating inside the Commission Chambers and are practicing social distancing with the City Commissioners, staff and residents. Though there are restrictions when it comes to public gatherings, we are dedicated to making sure those who would like to make their voice heard are able to. Please note your public comments can be submitted via one of the following mediums no later than 3:00 p.m. on Friday, July17, 2020 to ensure they are available for the Commissioners to review prior to the meeting. · eComment o Click the “Agenda & Minutes” icon on the homepage; o Chose the meeting you want to comment on and click on “eComment” in the last column; and o Go to the item and click on the speech balloon marked “Comment” to make your comment. o To view all comments made on an item chose the speech balloon to the left. · Visit the “Request To Speak” page of the website at <https://www.deltonafl.gov/city-commission/webforms/request-s peak> o Under the Commission Meetings tab City of Deltona Page 1 Printed on 7/15/2020 City Commission Workshop Agenda July 20, 2020 o Fill out the “Request To Speak” form - which will be submitted. · Email: cityclerkdept@deltonafl.gov <mailto:cityclerkdept@deltonafl.gov> · Fax: 386-878-8501 All submitted comments will become part of the official City record, and be attached to the meeting minutes. This is a fluid situation and as procedures change, we will be sure to update you. Attachments: Instructions for eComment 1. CALL TO ORDER: 2. ROLL CALL – CITY CLERK: 3. PLEDGE TO THE FLAG: 4. BUSINESS: A. Proposed Repayment Plans for Delinquent Utility Bills and Implementation of Water Disconnects - John Peters, III, P.E., Public Works/Deltona Water (386) 878-8973. Strategic Goal: Provision of Utility Services Background: In response to the COVID-19 Pandemic, the City of Deltona proactively implemented a program in March 2020 that stopped all pending meter turn-offs for delinquent bills as of the February billing. While the pandemic is still active in the State of Florida, staff has begun to develop a process going forward regarding delinquent bills and water meter disconnects. In developing the strategy, we worked under the following goals: 1. The process is fair to both the delinquent customer and all rate payers, 2. The goals within the plan are achievable: a. The ability to develop over 5,000 Repayment Plans and / or b. The ability to turn off up to 5,000 water meters within thirty days. Staff intends to implement the following Repayment Plan beginning with the September bill run. The bills will include a Notice of the Repayment Plan that includes the following three steps: 1. For those customers who pay the balance in full with the September bill, all late fees will be waived, City of Deltona Page 2 Printed on 7/15/2020 City Commission Workshop Agenda July 20, 2020 2. For those customers who mail in the executed Repayment Plan (included in September bill) to Customer Service prior to the bill due date, the City will establish an automatic 120 day Repayment Plan. To assist with this process for those who prefer to call, Customer Service will have extended hours along with Saturday hours. To show good faith on the Repayment Plan, the customer must pay the current charges (August usage), or 3. Beginning in October, all accounts that have not been paid in full or have not initiated a Repayment Plan, the City will begin the process of disconnecting water meters for delinquent accounts. To reactivate the meter, the customer must pay all past due amounts along with a reactivation / disconnect fee. We believe this Repayment Plan is fair to the impacted customer by providing up to eight months of relief, maintains our fiduciary responsibility to our overall customer base, and is manageable for our staff with some adjustments. Attachments: Repayment Plans for Delinquent Bills.pdf 5. PUBLIC COMMENTS: Time permitted, public comments shall be limited to items on the agenda and shall not exceed two minutes. Please be courteous and respectful of the views of others. Personal attacks on Commission members, City staff or members of the public are not allowed, and will be ruled out of order by the Mayor. 6. CITY MANAGER COMMENTS: 7. ADJOURNMENT: NOTE: If any person decides to appeal any decision made by the City Commission with respect to any matter considered at this meeting or hearing, he/she will need a record of the proceedings, and for such purpose he/she may need to ensure that a verbatim record of the proceedings is made, which record includes the testimony and evidence upon which the appeal is to be based (F.S. 286.0105). Individuals with disabilities needing assistance to participate in any of these proceedings should contact the City Clerk, Joyce Raftery 48 hours in advance of the meeting date and time at (386) 878-8500. City of Deltona Page 3 Printed on 7/15/2020