City Council

PAID PARKING PROGRAM UPDATE April 29, 2025 CITY COUNCIL MEETING Who’s Who • City of San Bruno  Pam Antil, Interim Senior Special Projects Manager  Susan Manheimer, Interim Chief of Police  Jeremy Brandenburg, Captain, Police Department  Scott Smithmatungol, Traffic Sergeant, Police Department  Juan Nunez, Community Services Officer, Police Department • T2 Systems  Joe Weiler, Vice President, Municipal Sales  Andrew Kenakin, PMP, Sales Engineer • LAZ Parking  Anthony Hamilton, Director of Operations 2 BACKGROUND • 2009: The City of San Bruno General Plan (GP) • 2013: Transit Corridors Plan (TCP) • 2019: Downtown Parking Management Plan (DPMP) • 2019: San Mateo Avenue Conceptual Streetscape Plan (SMACSP) • 2020: FY2020-21 City Council Strategic Initiatives • 2023: Contracts approved with T2 Systems and LAZ All identified the need for a paid parking program 3 BACKGROUND  Purpose of the paid parking program  Address severely impacted parking in and around downtown  Well documented occupancy rates more than 100% for years  Lack of available parking as top reason people don’t shop downtown  Public safety concerns as well  Double parking, pedestrians, etc. 4 BACKGROUND • Why was a paid parking program identified as a solution?  Influences parking behavior  Increases parking turnover  Shorter term parkers on street  Longer term parkers in lots  Funding capacity to underwrite the infrastructure, enforcement, and contracted personnel needed to implement the program 5 BACKGROUND Abbreviated Development Timeline City Council City established City Council Council Parking adopted the received Enterprise Resolution and first report Fund & Ordinance on potential authorized establishing the Paid parking structure of regulations for requirements Early November LAZ and T2 September January May program contracts this program 2024 took effect 2022 2022 2023 2024 Police March April City Council October April City Council Kiosk Paid parking Department 2022 2023 Study 2023 2024 received installs enforcement assigned to updated report Session began began pursue Paid with info re: reviewing Parking and Parking draft Enhanced Enterprise Fund regulations for Citywide and LAZ the program Parking contract Enforcement 6 BACKGROUND 7 BACKGROUND • LOTS  $1 up to 2 hours, $2 up to 5 hours, $3 up to 8 hours, $3.50 all day - 10-hour max per day. $0.50 option available from 5:00 pm - 6:00 pm only • Downtown Streets where Posted: San Mateo Ave /Kains Ave / Angus Ave /Sylvan Ave /Jenevein Ave  $1.50 per hour- 2 hour maximum; Must move to a different block after 2 hours; 20 minutes for $ 0.75 valid at pay stations only 8 BACKGROUND • HOW IS IT GOING?  80%+ Utilization via physical counts by staff  371,705 Total Transactions from April 2024 to March 2025  $1.225M in Revenue Generated  Continued kiosk technical issues, but many resolved 9 BACKGROUND • February 2025 City Council Meeting, staff was directed to bring back information regarding the paid parking program: 1. T2 and their responsiveness to kiosk malfunctions 2. Balancing enforcement in the downtown parking area 3. Making kiosks FREE on City holidays 4. Analysis of the elimination of paid parking during certain hours of the day and on Sundays 5. Syncing paid parking time limits at street parking kiosks and parking lots 6. T2’s ability to reprogram kiosks to accept cash (bills) 7. Analysis of the elimination of parking kiosks on El Camino Real 10 BACKGROUND • Comprehensive 90-Day Review  City Manager’s Office  City Attorney’s Office  Police Department  Public Works Department  Administrative Services Department • Reviewed past reports, agreements, and communications from the public • Discussion and on-the-ground problem solving  T2 Systems  LAZ Parking • Recommendations for City Council 11 BACKGROUND • T2 Responsiveness to kiosk malfunctions  Meeting with City and T2 Systems executive leadership team members and staff  2 Weeks of T2 technical maintenance staff on the ground with City staff  Routine maintenance overview  Software updates  Hardware replacements  T2 working on troubleshooting glitches and malfunctions on kiosks to stabilize kiosk performance  Staff conclusion: PD personnel unable to perform the complex technical updates required due to continuous issues, needed technical expertise, and competing assignments 12 DISCUSSION • Balancing enforcement by LAZ Parking  PD and LAZ teams meet regularly  Enforcement spread over multiple areas reducing focus on downtown as the program matures and compliance increases  LAZ now prioritizes complaints as they come in from public and City staff 13 DISCUSSION • Kiosks FREE on City Holidays  Council adopted Resolution in January 2025  Kiosks reprogrammed to recognize all City holidays  Stickers to be added to the kiosks with list of City holidays  Unable to easily support the onsite and remote necessary reprograming necessary to display on screen ahead of license plate entry 14  DISCUSSION April 2024 to March 2025 TIME PERIOD STREET STREET LOT LOT TOTAL Meter Citations Meter Citations 8AM – 10AM 44,971 38,200 45,372 5,350 133,892 10AM – NOON 78,113 70,950 34,052 22,950 206,064 NOON – 2PM 92,096 132,600 37,217 37,700 299,613 2PM – 4PM 73,756 98,250 32,926 19,350 224,282 4PM – 6PM 93,804 111,550 24,155 11,650 241,159 6PM – 8PM 54,336 65,400 -- -- 119,736 TOTAL $ 437,075 $ 516,950 $ 173,721 $ 97,000 *$1,224,746 *Past revenue expected to increase as kiosks become more consistently functional. 15 DISCUSSION • Impact of Business Permits  To minimize the initial impacts to local businesses, City Council requested and adopted a discount permit program  Drives the employee parking from the street to the long-term lots to free up street parking for customers  This program allows businesses in the paid parking area to obtain up to two permits to park in off-street lots at a discount of up to 100%, and to purchase monthly permits for employees at $30/month  City Council’s request of Staff was to provide the full 100% discount initially, noting that this might have to be revisited in the future  Each business was able to obtain up to two (2) free permits and the ability to purchase additional permits at $30/month (must prove employment)  $30/month represents more than a 50% discount off lowest lot rate  Approximately 160 FREE business parking permits issued = potential revenue loss of $4,770/month or $57,240/year 16 DISCUSSION • Syncing time limits so street kiosks and parking lots match  Differing time periods provides a choice for the customer  Syncing results in revenue loss and need for increase in hourly/incremental parking rates  The difference in time periods between lots and kiosks is to drive longer term parkers to the parking lots and short-term parkers to the street to encourage turnover 17  DISCUSSION April 2024 to March 2025 TIME PERIOD STREET STREET LOT LOT TOTAL Meter Citations Meter Citations 8AM – 10AM 44,971 38,200 45,372 5,350 133,892 10AM – NOON 78,113 70,950 34,052 22,950 206,064 NOON – 2PM 92,096 132,600 37,217 37,700 299,613 2PM – 4PM 73,756 98,250 32,926 19,350 224,282 4PM – 6PM 93,804 111,550 24,155 11,650 241,159 6PM – 8PM 54,336 65,400 -- -- 119,736 TOTAL $ 437,075 $ 516,950 $ 173,721 $ 97,000 *$1,224,746 *Past revenue expected to increase as kiosks become more consistently functional. 18 DISCUSSION • Elimination of paid parking on days and time periods*  8AM to 10AM: Potential Loss = $133,450  Loss of $93,400 in meter revenue  Loss of $40,050 in citation revenue  6PM to 8PM: Potential Loss = $153,250  Loss of $102,300 in meter revenue  Loss of $50,950 in citation revenue  Sundays: Potential Loss = $186,550  Loss of $87,300 in meter revenue  Loss of $99,250 in citation revenue *Based on April 2024 to March 2025 data 19 DISCUSSION • T2 kiosks to be reprogrammed to accept cash (bills)  Kiosk model deployed in San Bruno does not have ability to accept dollar bills  Kiosks able to accept Apple Pay, Google Pay, etc.  Some cities transitioning to credit/debit card only  T2 reports that San Bruno has a higher percentage of coin usage than other cities 20 DISCUSSION • Elimination of kiosk meters on El Camino Real  Lower usage than other parts of the City due to many businesses in area with own lots  Included due to 2-hour parking limits and less expensive to install all at once in City than piecemeal  Potential greater usage when/if higher density projects are built in the area that have reduced parking requirements due to transit corridor  $21,000 potential loss in revenue at this time; could be more when/if multi-family developments occur 21 NEXT STEPS • T2 Systems  Work with City and LAZ to get the kiosks working consistently  Reprogram where necessary  Replace parts where necessary  Replace kiosks where necessary  Additional training of LAZ and City staff • LAZ  Work with City to reposition kiosks where necessary  Provide daily technical kiosk troubleshooting (funding needed for contracted 40-hour/week staff) • City of San Bruno  Hire a master technician to work with T2 on complex technical troubleshooting 22 TONIGHT’S RECOMMENDED ACTION To ensure the financial and operational stability of the paid parking program, staff recommend the following: • Approve $120,000 in additional funding for a contracted master technician position ($95,000) and kiosk re-installations ($25,000) where needed to be added to the paid parking program. • Should the Council select to reduce or eliminate paid parking at certain times of the day or on Sundays, staff recommend increasing paid parking rates by an amount that will recapture the revenue loss, as well as to change corresponding signage, etc. 23 QUESTIONS? 24