Public Transit Advisory Board

Public Transit Advisory Board (PTAB) Monday, October 28, 2024 - 3:30 PM Cooper Room City Center 231 N Dakota Ave., Sioux Falls, SD 57104 Staff Liaison: Bren Schweitzer, bren.schweitzer@siouxfalls.gov (605) 367-8689 Karla Resendiz, karla.resendiz@siouxfalls.gov (605) 367-8895 Fletcher Lacock, fletcher.lacock@siouxfalls.gov (605)367-8896 MEETING ASSISTANCE: UPON REQUEST, ACCOMMODATIONS FOR MEETINGS WILL BE PROVIDED FOR PERSONS WITH DISABILITIES. PLEASE CONTACT THE HUMAN RELATIONS OFFICE, FIRST FLOOR, CITY HALL, 224 WEST 9TH STREET, SIOUX FALLS, SD AT 367-8745 (VOICE) OR 367-7039 (TTY) 48 HOURS IN ADVANCE OF THE MEETING. Facilitator - Chair Quorum Determination Public Transit Advisory Board Member Participants: Joni Tschetter, Jaime Johannesen, Bailey Abbott, Erik Nelson, Al Svennes PTAB Board Members Absent: Manny Guiterrez Staff Participants: Glenn Wright, Bren Schweitzer, Tierza Lanham, Joe Martin, Emily Shapiro, Kevin Hanson, Stephen Kendall, Steve Kovacs, Torin Kalberg, Sarah Jessica; Megan Forster Fourteen members of the public attended in-person/virtually. Call To Order Call to Order and Quorum Determination: Jaime Johannesen, Chair called the meeting to order at 3:30pm and welcomed all participants. Member participants represented a quorum. Meeting Procedures - City Staff  Bren Schweitzer read the meeting procedures for the PTAB meeting. Approval of Agenda - (Action Item) Chair A motion was made by Svennes, a second by Abbott to approve the October 2024 PTAB Agenda. PTAB Meeting Minutes (Action Item) Chair A motion was made by Tschetter, a second by Abbott to approve the September 2024 PTAB Minutes. Introductions Torin Kalberg was introduced as the new General Manager for Sioux Area Metro. Public input on non-agenda items - Chair Six members of the community shared concerns and questions with respect to the On-Demand service. Concerns included, but not limited to: • Wait time and the use of different vehicles for the same location for more than one passenger. (This is due to space limitations on the vehicle) • Paratransit wait times are outside of the allowable time. • Inability to use On-Demand for appointment due to no available rides. • App challenges – and non-accessible destination routes. • Change of Bus Routes and inability to on-demand where the routes once ran due to no vehicles available. • Paratransit window limit resulting in penalization/Reimbursement policy? • Timing of On-Demand request to the time of needed ride. Cannot book early in the same day. • Glory House has had positive experiences. • Contact support@siouxfallstransit.com for assistance. Unfinished Business a. Update on SAM Redesign (Informational) Staff: SAM/Via After 10 weeks of city-wide On-Demand and six weeks of the fixed route redesign, Emily presented an update to these implementations. . • Strong increase in ridership, some of which may be a result of the free rides. • Ridership by routes was presented. The 30-minute routes are producing the greatest ridership, followed by peak ridership @ 30 minutes, and then 60-minute routes.  • Productively is approximately 15.7 passengers average per hour, up by 1, this has also resulted in decrease in cost per ride from $17.46 to $16.61. • Demand Response – 13,568 rides met as of 10/21, which is 92% of requested, with 95% OTP (On-Time Performance). • Efficiency increase is 43.8%. • On-Demand availability – actions taken: o Adding additional shifts and vehicles to the fleet o On-Time Performance has improved due to these changes. o Commingling of Paratransit and Microtransit Rides will increase efficiencies. This went live last week. o Continue to analyze fixed route data for slight changes on time points, etc. • Further support is available at www.support@siouxfallstransit.com Additional board and community questions followed. Board member Abbott requested a document before the November board meeting of Best Tips and App Updates. Website changes – City of Sioux Falls/Sioux Falls Transit: www.SiouxFalls.gov and www.SiouxAreaMetro.info New Business Operations Report a. SAM Operations Report - September (Informational) Staff: Glenn Wright September Operations Update: 44,008 Rides – Fixed Route +4% 3,906 Rides – Paratransit Rides -1% 5,074 Rides – On-Demand Total Rides: 52,988 rides; increase of 8% 9/2023; YTD + 7% Bren reminded all that we are transitioning the agenda and minutes to the city’s On- Base platform. Future agenda notices will include the link to the documents and virtual links. Adjourn Motion by Svennes, a second by Nelson to adjourn at 4:45 PM.