Library Board of Trustees

LIBRARY BOARD MEETING AGENDA WEDNESDAY, November 8, 2023 1 P.M. CITY HALL HELD REMOTELY& IN-PERSON AT CITY HALL To participate, members of the public can: • Provide Public Comment in person at the Council Chambers • Provide Public Comment remotely via ZOOM • Submit Written Public Comment Prior to 11 am the day of the meeting • Join the Zoom Meeting Questions or need assistance? Please contact Library Director Jandy Humble jhumble@libertylakewa.gov 1. Call to Order 2. Approval of the Meeting Minutes & Agenda 3. Citizen Comments 4. REPORTS: • City Administrator: Mark McAvoy • FOLLML: Bob Skattum • City Council: Shawna Deane • Library Director: Jandy Humble 5. BUSINESS: • Interlibrary loans • Library Building Project • December Quarterly Report 6. Action Items • Waive 2 accounts that have reached the statute of limitations on their fines. • Approve the Customer Service Policy 7. Adjournment Next Meeting: December 13, 2023 in person at city hall and virtually via Zoom Customer Service Policy Approved 2006, 2010,2018, 2023 JOIN ZOOM MEETING To view the meeting live via Zoom Meeting, join the Zoom web meeting: Meeting Instructions: To join the Zoom web meeting: https://us02web.zoom.us/j/86048748533?pwd=bjZ5S04yMEIwVnZBWGt2RUlGVlVudz09 Meeting ID: 860 4874 8533 Passcode: 666362 One tap mobile +12532158782,,86048748533#,,,,*666362# US (Tacoma) Customer Service Policy Approved 2006, 2010,2018, 2023 Customer Service Policy Approved by Board of Trustees – November 2023 The Liberty Lake Municipal Library places a high priority on ensuring that all people have access to library services and resources in a safe and welcoming environment, and are treated with courtesy, fairness and efficiency. The same quality of service is provided to all patrons regardless of age, race, nationality, educational background, or physical condition. The LLML’s approach to customer service for patrons directly supports the library’s goals and objectives as stated in its mission statement. The customer service policy is the foundation for interactions with our patrons and general public. Standards for Appropriate Customer Service • Patrons will be treated politely, promptly, and with helpful attention. • Promptly and politely answer phone calls and direct callers to appropriate work areas. • The ultimate goal of library service is to meet patron’s expectation for service while fulfilling the library’s mission. Any comments or suggestions regarding how well these expectations are being met or how the library can improve its services are welcome. Originally approved by Board of Trustees: November 2023 Updated: Customer Service Policy Approved 2006, 2010,2018, 2023