Public Works Committee

1 VILLAGE OF WATERFORD PUBLIC WORKS & UTILITIES COMMITTEE August 19, 2024, 4:00 pm 801 Ela Avenue 1. Call to Order 2. Roll Call 3. Comments and Correspondence 4. Public Appearances: 5. Reading and Approval of Min: 7-15-24 PW&U 6. Special Event Permits: Waterford Area Flea Market; Lion’s Club Chicken BBQ and Tractor Cade, Waterford Woods Caravan Fundraiser; Changing a Destiny Wine/Beer/Art Walk 7. Reports: Streets Director, Parks Director, Engineer New Business 1. Review and discuss invoice from Sawyers Excavating for lateral repair; consider an appropriate motion for action. 2. Review and discuss Village Stakeholder Survey Results; consider appropriate motion for action. 3. Discuss installing a permanent black gates at the Kayak launch at Ten Club to prevent geese from easily entering the park at that point; consider an appropriate motion for action. 4. Discuss purchase of a tent for events (will bring pricing to the meeting); consider an appropriate motion for action. Adjournment Public Notice Questions regarding the nature of the agenda items or more detail on the agenda items listed above scheduled to be considered by the governmental body listed above can be directed to Zeke Jackson, Village Administrator at 262-806-1750 or at zjackson@waterfordwi.org. It is possible that members of and possibly a quorum of members of other governmental bodies of the municipality may be in attendance at the above-stated meeting to gather information; no action will be taken by any governmental body at the above-stated meeting other than the governmental body specifically referred to above in this notice. Upon reasonable notice, a good faith effort will be made to accommodate the needs of disabled individuals through sign language interpreters or other auxiliary aid at no cost to the individual to participate in public meetings. Due to the difficulty in finding interpreters, requests should be made as far in advance as possible preferably a minimum of 48 hours. For additional information or to request this service, contact the Village Staff at 262-806-1750, or by writing to the Village Administrator at the Village Administration Building, 123 N. River St, Waterford WI, 53185 Copies of reports and other supporting documentation are available for review at the Village Administrator’s Office, Administration Building, 123 N. River St, Waterford WI 53185 during operating hours. (8 a.m. – 4 p.m. Monday - Thursday). Posted: 8/16/24; 12:00 p.m.  2 VILLAGE OF WATERFORD Public Works & Utilities Committee Meeting Minutes 801 Ela Ave. July 15, 2024 - unapproved Meeting was called to order by Goldammer at 4:00 pm. Present: Fred Koeller, Pat Goldammer, Michel Olson Others present: Don, Houston, Mike Sponholtz, Alysa Robbins, Zeke Jackson Minutes: Motion by Olson to approve the 06-17-2024 minutes. Second by Goldammer. All aye. Motion carried. Motion by Koeller to approve the Wolverine 5K (WUHS) Special Event. Second by Goldammer. All aye. Motion carried. Motion by Koeller to move reports to the end of agenda. Second by Olson. All Aye. Motion carried. New Business: Review 1st street US Cellular pole location. Motion by Goldammer to tentatively approve ROW permit with review of final location of poles. Second by Olson. All aye. Motion carried. Motion by Koeller to approve NORMCO proposal to install a mini split in the Ten Club Concession Stand. Second by Olson. All aye. Motion carried. Motion by Goldammer to add “No Parking” signs on Mohr and Ela Boulevards into Waterford Landing by the Fox subdivision. Second by Olson. All aye. Motion carried. Motion by Koeller to approve the installation of “5 min load/unload” signs at the Jefferson Street Docks and direct people to park on Danielson St. Second by Goldammer. All aye. Motion carried. Motion by Koeller to reject all bids for the Huening Park Loading Pier #2. Second by Olson. All aye. Motion carried. Motion by Goldammer to table discussion of Lift Station #2. Second by Olson. All aye. Motion carried. Department reports were reviewed. Motion by Goldammer to adjourn at 5:10 p.m. Second by Olson. All aye. Motion carried. Respectfully submitted by, Alysa Robbins, Administrative Clerk 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17  18 VILLAGE OF WATERFORD PUBLIC WORKS AND UTILITY MEETING For additional information: http://www.waterfordwi.org Meeting Date: Aug 2024 Public works:  Flags are down  Cornerstone Ct was crack filled on 8/9 and slurry seal is scheduled for 8/23  Kramer Dr is scheduled for first week of Sept.  Paving project are scheduled to start first week of Sept. (St. Thomas St, Elizabeth St, 5th St)  Had repair to skid steer. High flow switch was bad.  Truck 73 (2018) is at dealer for repairs.  Jon has been doing small milling and asphalt patches some of the bumps on Jefferson St were zeroed out Utilities:  First phase of the SCADA up grade was completed. New replacement of high speed wireless ethernet network bridge between plant and DPW  AMI update 1649 meters have been changed by Hydro Coro. 353 meters still need to be changed 400 out of 550 radios have been installed  Transfer of info for AMI is going smooth between Hydro Corp, Myni Link and Sensus  Handed out door hangers to customers that have not scheduled change out as well as a letter. Appointments have picked back up because of the notice. Rick Huening Public Works/Utilities Director Name: i:\1. 2017 agendas\board\2017_04\02a br 2017 bridenhagen.docx Created: 4/13/2017 4:46 PM Printed: 4/14/2017 2:38 PM Author: Robert Kufrin Last Saved By: Zeke Jackson Revision: 2  19 VILLAGE OF WATERFORD PUBLIC WORKS AND UTILITY MEETING Facilities and parks update Meeting Date: August 2024 Facilities -Ongoing general maintenance, cleaning and repairs of the Library, Fire Department, Village hall, DPW, Park facilities, and restrooms. . Managing contractors, maintaining electrical systems, boilers, pumps, plumbing, HVAC, fire protection and alarm systems. -Finished the install of the commercial refrigerators and AC at the concession stand -Prepared Village hall for elections -Several building repairs -Parks -Ongoing mowing, weeding, spraying, mulching, trimming, garbage removal and general maintenance on our 11 parks. -Setup/cleanup of events such as Food and Fun on First, River Rhythms and Movies in the park, and Celebrate Waterford. Ongoing planning for many other events. -Working through ongoing issues with the play stream mechanicals and users -Working on budget and project planning for 2025 -Landscaped the Jefferson Street Docks project. -10 Club park was damaged by someone driving through the park, damaging a light pole, several areas of concrete and destroying our fire pit. Filed a claim with our insurance and am gathering bids and plans for repairs. Facilities and Parks supervisor. Mike Sponholtz  20 VILLAGE OF WATERFORD Engineer’s Report August 19, 2024 Neumann Homes Development (Trailside Landing) – Project No. 221632  Single Family development north of Trailside Elementary.  Underground contractor – Globe, grading contractor – Town & Country  Globe has installed the 16” water main along 164 and a portion of the 12” water main into the site. The connection to the existing water main at Cornerstone Crossing is not complete.  Globe has installed the sanitary sewer up Milwaukee St. and in the south and east roads of the subdivision. Pre/3 Multi-Family Development – Project No. 2326172  Pre/3 is the developer, Robert E. Lee is the engineer, Town and Country is the Contractor.  This project is the multi-family project being developed concurrently with the Neumann Homes single family development.  This project has the same grading contractor as the single-family development.  Town & Country has begun installing the private 8” sanitary services on the site.  Town & Country will be installing the 8” public water mains for the multi-family portion. Fairview Pavement Maintenance – Project No. 230098  Fairview residents will be invited to visit Kramer Drive after it is chip sealed and fog sealed to help determine future actions.  Fahrner is scheduled to chip seal Kramer the first week of September. 2024 Roadway Improvements – Project No. 2400487  Elizabeth St., St. Thomas St., and 5th St. – Full depth mill and repave (Public Bid). o The contractor is Stark Asphalt o Stark is scheduled to start the first week of September. o Stark is providing a cost to pave the library parking lot.  Kramer Drive – Chip seal and fog seal. (Fahrner Asphalt).  Cornerstone Court – Micro-surface / slurry-seal (Struck & Irwin). Crack sealing has been completed.  Fairview Estates – Fog seal 2023 chip seal areas after approval of Kramer Dr. surface. o Depends on vote by residents to fog seal or pay a special assessment to have the road milled and overlayed. o If residents vote for a special assessment, the Village Ordinance will need to be revised; Preliminary special assessment resolution passed; public hearing. East Main Street Reconstruction – Project No. 2325354:  Reconstruct E. Main St. from Milwaukee St. to STH 36 and relay the water main from Milwaukee St. to 6th St.  The Village received $422,837.87 in WisDOT LRIP money for the road surface portion of the project.  A Village Resolution is required to establish bicycle facilities as part of the project.  East Main St. preliminary schedule: o 30% plans have been reviewed with Village staff. Page 1 of 3 Q:\WATRF\Admin\Monthly Reports\2024\08-2024\08-19-24.docx  21 VILLAGE OF WATERFORD Engineer’s Report August 19, 2024 oAugust 60% plans – for public info meeting, WisDOT permitting, and utility coordination. o Burying power lines will push construction to 2026.  We met with WE Energies about the possibility of burying the power lines. They will complete a design and provide the cost to bury the lines. This work will delay construction to 2026.  We are investigating options for the Village to acquire the full R/W width on parcels currently described to the road centerline. If this is pursued it would delay construction to 2026.  The WisDOT project funding sundown date is 6/30/27. Racine Home Insulators Review – Project No. 2400837  403 S. 6th Street in the Mercury Development.  We did a preliminary review and provided information to their engineer EEC. Lift Station 2 & 4 Replacement – Project No. 2400768  These stations consist of a steel pump station mounted on a concrete wet well; they do not meet current codes and require confined space entry. This station should be replaced with a submersible station and separate valve vault.  Doing the two stations as one construction contract should provide a cost savings. We will provide a revised concept plan and design services work order to do both. Well 6 – Project No. 180435; WDNR # 5589-03  This project will replace the capacity of existing Well 1 and Well 3 and allow the Village to provide more water to the existing central treatment facility on Cornerstone Crossing.  This project is the 1600 foot deep 16-inch diameter hole with a generator, modifications to the Well 4 building, and connection to the existing raw water main from adjacent Well 4. A future project will include the additional treatment upgrade at the existing treatment facility. Page 2 of 3 Q:\WATRF\Admin\Monthly Reports\2024\08-2024\08-19-24.docx  22 VILLAGE OF WATERFORD Engineer’s Report August 19, 2024  WDNR has provided an initial review dated August 8, 2024. Below is the estimate provided for financial assistance: Foxwood Drive Bridge Inspection Project No. 2401222  We were asked to provide an updated bridge inspection for the Foxwood Drive bridge per DOT requirements.  The bridge inspection is complete, and the report has been sent to the Village. 6th Street Development: We have been discussing utility connections for a proposed 10-unit development with the design engineer (Lynch). Water Street Drainage: We will provide a proposal to look at alternatives to help with drainage issues on Water Street. Jefferson Street Reconstruction: We will provide a proposal for the reconstruction of Jefferson Street. Page 3 of 3 Q:\WATRF\Admin\Monthly Reports\2024\08-2024\08-19-24.docx  23 Sawyers Excavating LLC Invoice W1540 Sawyer Lane Date Invoice # East Troy, WI 53120 8/11/2024 4938 Bill To Village of Waterford 123 N. River St. Waterford, WI 53185 P.O. No. Terms Project 922 and 924 Foxwalk Drive Quantity Description U/M Rate Amount 39 Sewer Lateral, 45,000# excavator to repair sewer laterals that 210.00 8,190.00 were not properly installed by original developer 36.25 Laborer 67.00 2,428.75 182.23 #1 Stone, backfill of sewer trench to utility grade to insure no 27.70 5,047.77 settlage under utilities 18 Quad Axle Dump Truck- to haul out fill, 17 loads hauled out 122.00 2,196.00 1 Sidewalk repair 500.00 500.00 1 misc plumbing pipe, fittings and supplies 169.11 169.11 1 Payment to Maas and sons to camera and rod homeowners lateral 1,755.00 1,755.00 during initial discovery of problem with main 1 Plumber for repairs 1,300.00 1,300.00 2 Mobilization of equipment 160.00 320.00 1 Profit and overhead, 12% 2,628.79 2,628.79 Total $24,535.42  24 2024 Stakeholder Survey Thank you for your participation in this survey. Please take a few minutes to share your opinion. All answers will remain completely confidential and anonymous-no personal information will be shared. 1. First, think about the Village of Waterford Government and rate it on the following attributes, using a scale from 1 to 5, where 1 means “Poor” and 5 means “Excellent” “Poor” 1 2 3 4 5 “Excellent” Has trustworthy leaders □ □ □ □ □ Offers well managed services □ □ □ □ □ Has well trained Employees □ □ □ □ □ Ensures quality neighborhoods □ □ □ □ □ Is open to citizen ideas and involvement □ □ □ □ □ Drinking Water Quality □ □ □ □ □ Stormwater Control □ □ □ □ □ Garbage Collection □ □ □ □ □ 2. Rate the Economic Health of Waterford on the following aspects, using a scale from 1 to 5, where 1 means “Poor” and 5 means “Excellent” 1 2 3 4 5 Cost of living □ □ □ □ □ Affordability of housing □ □ □ □ □ Tax Rates □ □ □ □ □ Utility Rates □ □ □ □ □ Business Mix □ □ □ □ □ 3. Rate the following services in terms of priority, with 1 being “low priority”, and 5 being “high priority”: 1 2 3 4 5 Parks and Recreation □ □ □ □ □ Economic Development □ □ □ □ □ Utilities □ □ □ □ □ Roads □ □ □ □ □ Library □ □ □ □ □ Police □ □ □ □ □ Fire □ □ □ □ □ EMS □ □ □ □ □  25 4. On a scale where 1 is “strongly disagree” and 5 is “strongly agree”, to what degree do you agree or disagree that Waterford is: 1 2 3 4 5 A safe place to live □ □ □ □ □ Enjoyable place for children □ □ □ □ □ Enjoyable place for young adults □ □ □ □ □ Enjoyable place for Senior Citizens □ □ □ □ □ Enjoyable place for everyone else □ □ □ □ □ A great place to live □ □ □ □ □ A great place to own a business □ □ □ □ □ A safe place to bike and walk □ □ □ □ □ A safe place to walk at night □ □ □ □ □ A perfect community for me □ □ □ □ □ 5. Compared to 5 years ago, would you say the following have Gotten Worse, Stayed the Same or Gotten Better? Rate 1 as “Gotten Much Worse” and 5 as “Gotten Much Better”. 1 2 3 4 5 The quality of life on your street □ □ □ □ □ The “business friendliness” of government □ □ □ □ □ The public image of the Village □ □ □ □ □ 6. Like all households, the Village of Waterford needs to live within its budget. What this means in planning for the Village Budget is the need to establish priorities. In recent years, the prioritization process has become more challenging due to levy limits. Going forward, revenues (taxes, fees, etc.) to fund core Village services may not keep pace with the cost of providing such services. If revenues were not adequate to maintain Village services at current levels, please indicate the budgeting strategies or approaches that you would support for each of the services listed below. (Mark all that apply). Reduce Raise Raise Combine with Service Level Taxes User Fees another community Privatize/Contract Water/Sewer □ □ □ □ □ Economic Development □ □ □ □ □ Parks □ □ □ □ □ Police □ □ □ □ □ Fire □ □ □ □ □ EMS □ □ □ □ □ Road Maintenance □ □ □ □ □ Library □ □ □ □ □ 7. If Waterford were to tackle new projects over the next 5 years, which projects would you think were the most important, with “1” being “least important” and 5 being “most important” 1 2 3 4 5 Road Maintenance □ □ □ □ □ Lower Taxes □ □ □ □ □ New Fire Truck □ □ □ □ □ Replace Library Roof □ □ □ □ □ Replace Library HVAC □ □ □ □ □ Expanded EMS Staffing □ □ □ □ □ New Ambulance □ □ □ □ □ 2  26 8. Please rank the top 5 priorities of what is most important to your household out of the options below, with 1 being the most important: Expanded Road Repair Expanded EMS Coverage Workforce Housing Lower Tax Rates Expanded Parking Downtown Increased Library funding Repair of Aging Infrastructure Expanded Police Coverage Festivals and Events Expanded Fire Coverage Other:_______________ 9. We presently staff our Emergency Medical Services (EMS) Station with 4 staff M-F, 9am to 5PM, 2 staff on nights and weekends. This level of staffing means we ask our neighbors for assistance on 40-60 EMS calls per year. Would you be in favor of a referendum asking to raising taxes $350,000 to provide additional EMS staffing in our station in order to obtain 4 staff in station at all times? _____Yes _____No 10. Parts of Jefferson Street were last resurfaced in 1966. Most of Jefferson St is rated as “failed” or “very poor”. Would you support the Board asking a referendum question of the voters during an upcoming election to raise taxes in order to reconstruct Jefferson St? _____Yes _____No 11. Our Library is presently funded $625,425 for 2024. Would you support a referendum to increase Library funding with a property tax increase of approximately $75,000? _____Yes _____No 12. Demographic Information (optional) Please tell us about yourself, circle the appropriate answer: Do you own or rent your residence: Own Rent Approximately how many years have you been a resident of Waterford: 0-5 5-15 15 or more Do you own a business in Waterford: Yes No Do you currently work in Waterford: Yes No Thank you for your help in making Waterford a better community for all of us to call home. Your opinion is important to us in making decisions about the future of our Village. Please return this survey to the Village Hall, or mail to 123 N River Street, Waterford, WI 53185 by April 1, 2024. 3  27 2024 Stakeholder Survey Results Report Demographics 366 total responses 28 29  30 VILLAGE OF WATERFORD - UTILITY BILLING Quarterly Report June Bill cycle 2024 On Time Payments from 6/20-7/20 77% 2573 1513 On Time Payments Bills & Payments 3% increase Bills On Time Payments over December +5 Bills over December 462 Under March Inaccurate billing $s due to meter change out reading $473,551.82 $ On Time Payments errors Payments Bills $102k under March under December E-Check Cash 2% CASH: 33 Bank Direct 8.1% BANK DIRECT: 98 Payment Types 6.1% $8,869.80 $33,705.52 CHECK: 1034 $334,874.85 Credit PAY PAL: 20 13.2% $5,686.54 CREDIT: 202 $53,809.94 VENMO: 2 e-Check: 124 Check $194.69 $36,410.48 69% 119 Counter Check Payments 33 Counter Cash Payments Payment Options Paperless : 859 AutoPay : 236 Pay by Text : 57 Customer Portal Access : 1613  31 EXTERIOR RADIO ADD ON FOR THE WATER METER REPLACEMENT Cross-Connection Control / Backflow PROPOSAL FOR Prevention Water Meter Change Out & Installation Services Legionella Prevention & Control Water System Surveys / Flow Diagrams Pipe System Mapping & Labeling Regulatory Compliance Assistance / Documentation PROVIDED TO Rick Huening KEEPING DRINKING WATER SAFE FOR INDUSTRIES AND MUNICIPALITIES MIDWEST OFFICE: For over 39 years, HydroCorp® has been dedicated to 209 S. EXECUTIVE DRIVE STE 100 safe drinking water for companies and communities BROOKFIELD WI 53005 across North America. Fortune 500 firms, metropolitan 800.315.4305 TOLL FREE centers, utilities, small towns and businesses – all rely on 262.264.6402 PHONE HydroCorp to protect their water systems, averting hydrocorpinc.com backflow contamination and the acute health risks and financial liabilities it incurs. PROJECT CONSULTANT: Craig Wolf Cell: 612-850-8939 Email: cwolf@hydrocorpinc.com  32 Table of Contents 1. Qualifications .................................................................................................................................................... 2 1.1. Company Overview/Experience/References ................................................................................ 2 2. Technical Proposal........................................................................................................................................... 4 2.1. Water Customer Engagement, Technician Protocols, Data Management/Reporting .... 4 2.2. Scope of Services ..................................................................................................................................... 9 3. Project Management ................................................................................................................................... 10 4. Cost Proposal ................................................................................................................................................. 12 Page 1 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 1  33 1. Qualifications 1.1. Company Overview/Experience/References • Founded in 1983 and incorporated in 1988. HydroCorp core services are Municipal Water System Cross-Connection Control Program Management, Onsite Cross-Connection Hazard Surveys/Inspections and Water Meter Replacement Labor and Administrative Services. The firm has grown from two employees to a staff of over 85 full time associates in multiple states. We still have our first customer! • HydroCorp maintains ongoing contracts for Cross-Connection Control Program management and Inspections for over 400 Public Water Systems in five states. • In 2014, HydroCorp was requested by an existing Municipal Client to assist in replacement of water meters during the same site visit as the Cross-Connection Inspections being performed by HydroCorp. Over time and by additional client requests for meter replacement services, HydroCorp now employs over 25 full-time professionals assigned to Water Meter Replacement projects and water customer care communications. • HydroCorp has replaced over 75,000 water meters within 52 midwestern public water systems. • HydroCorp currently monitors cross-connections/backflow prevention of 626,000 facilities. • HydroCorp annually performs approximately 75,500 onsite cross-connection survey/inspections. • HydroCorp monitors 910,000 Backflow Preventers at services connected to public water supplies. • HydroCorp manages the discovery, correction and elimination of over 49,900 cross- connections, annually. Page 2 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 2  34 • Experience And References • Monona, WI from 1.1.21 – 7.31.21 installation of 2,700 Badger water meters and the scope of work included onsite Cross Connection Control surveys during meter replacement. Contact- Dan Stephany DPW Director dstephany@ci.monona.wi.us 608-222-2525 • Prescott, WI from 3.1.16-12.30.16 installation of 1,750 Kamstrup water meters and the scope of work included Cross Connection Control surveys during meter replacement. Contact- Jayne Brand City Administrator jbrand@prescottcity.org 715-262-5544 • Chetek, WI from 3.1.17-12.30.17 installation of 1,126 Kamstrup water meters and the scope of work included Cross Connection Control surveys during meter replacement. Contact- Dan Knapp Director of Public Works dknapp@cityofchetek-wi.gov 715-924-4236 • Weston, WI from 11.1.17-6.30.18 installation of 2,800 Sensus water meters and the scope of work included Cross Connection Control surveys during meter replacement. Contact- Keith Donner Public Work Director kdonner@westonwi.gov 715-241-2606 • Seymour, WI from 7.1.18-12.31.18 installation of 1,014 Kamstrup water meters and the scope of work included Cross Connection Control surveys during meter replacement. Contact: John Schoen Director of Public Works jschoen@seymourutil.com 920-833-2397 Page 3 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 3  35 2. Technical Proposal 2.1. Water Customer Engagement, Technician Protocols, Data Management/Reporting Summary The foundation of this project will be water customer service, successful field work and cloud-based, real- time data management. HydroCorp utilizes HydroSoft I/O for all field data, administrative and notification processes. Water Customer Notification Process: Postal notifications/letters are customizable and draft versions are presented for approval to Village prior to actual mailing of notices. Each postal notification indicates a unique nine-character reference code that is specific to the account or water customer. This allows the customers to access the HydroSoft I/O online scheduling portal and ensures appointments are set for specific customers or addresses. This unique reference code populates the customer information when input, which ensures and mitigates human error when scheduling. Examples of this would be transposed, missing and/or too many numbers within addresses house/business number or deviations between Dr., Cir., Ct., St., etc. Village administrative access is available to all necessary project parties. These can be created for specific individuals, departments, or projects. HydroCorp provides a demonstration of the Village Online- Portal as well as a user guide with step-by-step processes, capabilities, and limitations. This user access is available through our website, which can be accessed by any device with internet connections/access. Page 4 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 4  36 Water Customer Notification (Continued) Customer notifications through HydroSoft I/O, will be delivered to each customer in (1) postal notification. Water Customer Service: HydroCorp has a full-time staff of dedicated Customer Service Representatives (CSR), who are trained and well versed, in the water meter and cross-connection control industry. This allows for rapid responses, top- notch customer/contractor interactions, and a seamless process from receipt of scheduling notice, to completed installation and anything thereafter, that the customer may need. This support phone number and hours of operation are listed within each customer notice. An online live-chat feature will also be available during business hours. HydroCorp Field Technicians will provide each customer with a toll-free emergency business card. This card contains the phone number to our 24/7 emergency call center. The emergency call center will contact project personnel to resolve any customer issue, concern, question, or leak, after installation, that is a result of HydroCorp’s workmanship. HydroCorp’s response to any call or any item, is well within the 24hr response time, between first report and resolution. Water Customer Emergency Situation Card – Provided by HydroCorp Meter Technician: Water Customer Self-Serve Appointment / Public Awareness Website (Included) HydroCorp will devise and host a dedicated web page (at no extra charge) for water customers to set their own appointments, view detailed information and educational videos related to the project. Page 5 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 5  37 Example Public Awareness/Appointment Web Page included with scope of work: Meter Technician Protocols: HydroCorp staff is fully uniformed and possesses HydroCorp ID cards on their person. • HydroCorp highly recommends the Utility issue contractor badges to HydroCorp employees, listing HydroCorp and installer name as an approved contractor for the Village meter installation project. This also helps to mitigate and alleviate customer skepticism and phone calls to the Village. • HydroCorp will provide a link on the appointment site describing its COVID-19 preparedness and response plan, its Personal Protective Equipment (PPE) policy, and description of a Coronavirus safety practices while performing a water meter replacement. Example plan: www.hydrocorpinc.com/covid-19 HydroCorp’s standard practice is to pick up and return new and old meters and materials daily. This is always from a designated location provided by various entities. All material is then logged and identified with our check-in / check-out process. This ensures project material is present while identifying items for procurement. Page 6 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 6  38 Data Management/Reporting Utilizing HydroCorp’s proprietary software HydroSoft I/O and in-field tablet computers, HydroCorp Meter Technicians will record all required information specified within the request for proposal. HydroCorp captures a minimum of 4 – 7 photos per account/installation. The photos can include any of the following in the specified order; 1) Old meter setting found before installation 2) Old meter serial number, 3) Old meter reading, 4) New meter # and transmitter, 5) New meter setting after installation, 6) Confirmation of activation – photo of activation screen, fob, new meter register, or any device utilized for activation, 7) House, apartment, or business address. Alternate photos can be taken in place of any of the mentioned photos aboveas needed for the scope of work. Data Security HydroSoft I/O staff follow industry standards for database and system maintenance. Virtual machine hardware is maintained and serviced by Microsoft Azure. All users will log on through the HydroSoft I/O portal at portal.hydrosoft.io. Data value, during and after the project In addition to new and old meter data, HydroCorp identifies and captures all cross-connection control requirements, recommendations, violations, sump pump and sump pump discharges, service line size, and service material before and after the water meter. This data is available that the discretion of the Utility, in both Excel and PDF formats. Overall Project Progress Reporting Weekly reporting on the project in its entirety, helps and assists with the allocation of accounts that may require a resolution before the installation takes place. This reporting also identifies deficiencies and strengths of the overall project, which tend to identify if project milestones will be met. Included are various screenshots of these updates: Page 7 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 7  39 Page 8 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 8  40 2.2. Scope of Services HydroCorp to provide the following services when exchanging radios: A. HydroCorp will devise a postal notification letter to inform water customers of required radio replacement during a specific date range specified in the letter. Letters will be approved by the Village to use by HydroCorp and include Village branding. B. HydroCorp will send postal notification letter to designated water customers. C. HydroCorp will provide full-time Toll Free 800 number phone support for customer questions and appointment requests by HydroCorp Administration Staff. Direct phone contact to HydroCorp staff will be available during normal business hours excluding holidays. An external answering service is utilized for overflow and after-hours calls. D. HydroCorp will document in electronic format; relevant identification numbers of new radio installed by HydroCorp. E. HydroCorp will provide identification to the property owner upon arrival. F. HydroCorp will install new radio, associated fittings and gaskets as provided by the Village or supplier. Page 9 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 9  41 3. Project Management Key Personnel: Dave Cardinal, Vice President, Municipal Division. Dave has over twenty years’ experience as a water professional and has a successful record of accomplishments in the cross-connection control industry. Experienced in program development, project management, developing and conducting employee education and training programs, developing and instructing State certified education and training classes, quality assurance, customer service, and client satisfaction. He is responsible for establishing business practices, field operation procedures, and administrative functions related to cross connection control program management. Dave is an ASSE Certified Instructor for multiple ASSE Certifications related to Cross- Connection Control and Backflow Prevention. Dave also has been a speaker at numerous Water Industry Conferences. Ryan Schaeffer- Director, Meter Division. Ryan is a seasoned water professional; he began his career with HydroCorp as a meter installer and has installed thousands of meters of various sizes. He has worked diligently and proven his skills as an installer and a team leader. Ryan has successfully led and managed meter installation projects and installation teams. Ryan’s duty as Project Manager is to keep a consistent communication stream between all parties, including field staff, clients, and upper management. Furthermore, he partners with the Director of the Meter Division on preparation, logistics, and resource allocation to ensure the efficient completion of current projects and a seamless transition into the new metering system. P a g e 10 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 10  42 Ryan Hensley, Administrative Account Manager – Municipal Division. As an Administrative Account Manager Ryan Hensley is responsible for providing administrative support to field surveyors, regional managers and division directors with all components associated with managing a comprehensive cross connection control program, in addition to providing highest level of customer service to our municipal clients. Ryan has been a member of the HydroCorp team for over 10 years and is an ASSE 5150 certified Backflow Prevention Program Administrator. Ryans staff will be responsible for answering all water customer phone calls. Craig Wolf, New CCC Program development and Water Meter Replacement Sales in the Midwest Region. Since 2009 at HydroCorp, he was responsible for identification of hazards and deficiencies and determining proper recommendations for over 130 municipal client cross-connection control programs in Wisconsin. Certified by ASSE 5120 for Cross- Connection Control Surveying, Craig applies years of field experience to offering solutions for public water systems that are cost effective. In the past 5 years, Craig has been focused on client retention efforts, and developing new HydroCorp business relations. Field Inspectors/Surveyors/Technicians HydroCorp invests continuously in educational training and development of its team members. All of the HydroCorp Field Inspectors assigned to this project are certified in Cross-Connection Control Surveying and Backflow Prevention Program Management through one the following programs: P a g e 11 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 11  43 Village Staff Commitments: 1. Water customer information for HydroCorp database and postal notice sent from HydroCorp to water customers. HydroCorp will provide template for required data. Data to be provided in Excel format. 2. Handheld activation devices and necessary connectors for each HydroCorp Meter Technician. 3. Provide to HydroCorp, a minimum of 2 hours of in-field demonstration/training of meter activation 4. Access to adequate inventory of radios, necessary fittings and gaskets on a weekly basis during normal business hours. 5. Dispose of old radios, and wiring. 4. Cost Proposal Proposed Fees: • Install approximately (550) External Radios…….$70.00 per install. Approximate overall project costs………………$38,500.00 Monthly billing will be based on number of installs performed. Pricing is valid for (120) days from receipt. Submitted by: HydroCorp – Midwest Regional Office| 2665 S. Moorland Rd., Suite 209 | New Berlin, WI 53151 Craig Wolf | 612-850-8939 |cwolf@hydrocorpinc.com Accepted by: X _______________ Village Representative (Signature) Date _____________________________________________________________ Printed Name / Title P a g e 12 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 12  44 P a g e 13 WATER METER REPLACEMENT PROPOSAL | VILLAGE OF WATERFORD INSERT DATE | hydrocorpinc.com Page 13